Lile Moving & Storage

Our recent relocation from Camas WA to Corvallis OR with Lile Moving and Storage was a disastrous experience with many items badly damaged (including expensive antiques), several items lost (including TVs and all electronic remotes), plasma TV shattered, table hardware missing, etc. Lile so far offered a minimal settlement which we have rejected. Now filing a claim against Lile with our credit card company and may take legal action as well.

We relocated to Vancouver and had a contract with North American Van Lines to move our household goods. Lile is the local NA Van lines agent that was to receive our goods and deliver to our home here. Per our contract the delivery date to our new home would be 7/19 to 7/26. Our truck left our Chicago area home on 7/13; it arrived in Vancouver at Lile on 7/21. Now they say they won’t deliver to us until 8/17. I could understand a few days delay…. But 3+ weeks late is ridiculous.

After nearly 20 years of military PCS moves, I have never had any complaints about a moving company—until now. I can honestly say this was the worst moving company I have ever dealt with. This crew was completely unprofessional from start to finish. * They ignored the agreed-upon schedule. * They arrived without the basic supplies needed to do the job. * They failed to protect our door and entrance showing little to no care for our property.

Unprofessional and thieves. A day late to pick up and almost a week late to deliver. I was without my belongings in my new place for 16 days. It does not take 16 days to drive 380 miles. They stole highly valued art and art supplies and broke a collector's statue but refuse to reimburse me because "We did not pack the contents therefore we are not responsible for stolen or broken items". This was said over the phone by one of their customer service employees.

Packing was the driver and two guys. Delivery was the driver and two different guys. The driver and two new guys that delivered the next day at our destination were in a terrible hurry and were unloading as fast as they could. I signed the paper when they were finished, without counting boxes or looking at the condition of anything. I cannot stress enough ... THEY WERE IN A HURRY!! As we started unpacking and looking at things, we found a lot that was broken. One side was off of an Adirondack chair.

Trusting Lile with our move was a huge mistake. They are one of the worst, most dishonest, and incompetent businesses we have ever dealt with! We hired them with Renee as our agent for our long-distance move. While she was friendly and helpful in gaining our business on our initial meetings, the move itself was chaotic and very poorly managed throughout the process. Communication was mostly non-existent and despite what was promised by Renee, our furniture was neither wrapped nor padded.

I thought our packing by Lile went well, but the unpacking has proven me wrong! The packers did a very poor job of labeling the boxes so it has been time consuming to look in boxes for items we are missing! Two examples are we cannot find our small TV set for the master bedroom nor have we located our microwave! I have looked at every box and none are labeled with these items in them. Also, did not find our power cord for our large TV in the packaging! And, it is not in the "parts" box!

I do not leave negative reviews as a rule. I generally just don't go back or I don't bother utilizing the service any longer. BUT..... Lile Moving and Storage and their unethical business practices, need to be exposed and brought to light and protect/warn others. Lile Moving and Storage uses deceitful tactics by low balling (after a full onsite inventory) only to charge you almost 20% more at delivery. Yes I know it was non binding. ZERO changes in the amount to move from inventory to move.