Lincoln Moving & Storage, Inc. - Kent Moving Company
Mover in Kent, Washington
Google rating
3.2
Ratings counted
69
Are 1 or 2 star
42.0%Well above typical
The rating breakdown
29 of the 69 ratings in Google’s published star breakdown for Lincoln Moving & Storage, Inc. - Kent Moving Company are one or two star.
Against other movers in Kent
36.4 percentage points higher than the middle of the 17 movers in Kent we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 30 | 43.5% | |
| 4 star | 8 | 11.6% | |
| 3 star | 2 | 2.9% | |
| 2 star | 1 | 1.4% | |
| 1 star | 28 | 40.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lincoln Moving & Storage, Inc. - Kent Moving Company at 42.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lincoln Moving & Storage, Inc. - Kent Moving Company, counted by matching the words they used.
- Damage to belongings2 · 22%
- Items missing or never delivered2 · 22%
- Late, delayed or a no-show2 · 22%
- Crew conduct1 · 11%
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for Lincoln Moving & Storage, Inc. - Kent Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Let me just start that this place shouldn't even be an option. Since the move in date they have been very unprofessional and very rude on the phone. No busy should ever answer the phone with a simple hello. No business name or nothing. Several of our stuff was broken like kids just threw our stuff around. We have a whole box missing and nobody even cared to look for it.
If I could give them 0 stars, I would. I recently PCSed with the Navy and unfortunately this is the moving company I ended up with. Things were smooth sailing until they came and moved my belongings. First, they were a few hours late on my scheduled delivery date. But in hindsight that’s not even a problem. THEY LOST MY ENTIRE SHIPMENT. Seriously, they “misplaced” my entire crate of belongings. Not just a box or a piece of furniture, but EVERYTHING.
they haven’t even picked my things up yet and I am writing a bad review! The day they were supposed to pick my things up I put in leave from work so I could be there for it. Before the move was supposed to happen they told me they would probably come about mid day. I had called THREE times and got one answer. The one time they answered it was 4pm already, and the guy said it shouldn’t be much longer and they would call me when they were close.
I am deeply dissatisfied with the services provided by the Lincoln Moving Storage Company. My dissatisfaction stems from the company's failure to adhere to the terms outlined in our military contract. Specifically, they committed to completing my relocation within a 24-hour timeframe, a commitment that was egregiously and inexplicably breached. Astonishingly, what should have been a local move spanning a mere 3.4 miles stretched into an exorbitant four-day ordeal.
We apologize for any inconveniences you may have experienced. I have escalated this and you will hear from one of the managers as well as someone in the claims department. I promise you, this is not how we run our business. Lincoln Moving and Storage has been family owned and operated since 1914.
I would not recommend this moving company at all. If I had a choice, I wouldn’t have used this company based on its Google reviews. Unfortunately, I didn’t have an option because this company partnered with Planes Moving & Storage, which I had originally contacted to move my items from Seattle to another country. Two packing agents came to pack our items, and we were impressed with how fast they worked. However, they didn’t speak any English, which made communication extremely difficult and frustrating.
Hi I am trying to get to the bottom of what happened on your move. I am the new GM at this facility. Please email me at [email removed] providing me with your first and last name so that I can narrow down which customer you are and then … More
They are not equipped to handle moves. They are so short staff and sent warehouse guys to do our move, took extra days beyond their contract, managed to break high value items, scraped up doors, hand prints all over walls and furniture, dragged dog poop into my house ans I have yet to hear back from them about coming out and making it right. According to their own contract, they had 7 days to do that. They have done nothing, claiming that we did not file paperwork. Paperwork that I have carbons for.
DO NOT USE THEM. Just don't do it. They were careless with my items during packing, lazy to appropriately label the boxes. In many cases did not wrap ANYTHING inside the boxes. They failed to plastic wrap wooden furniture, which resulted in …
The person coordinating our move told me our pickup would be early in the day but when they didn't show up, I called the office and the dispatcher said "we didn't know it was supposed to be morning, we sent our crews to other jobs 2 hours …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast5 · 50%
- Professional and courteous3 · 30%
- Careful with belongings2 · 20%
Counted across the 10 four and five star reviews we have read for Lincoln Moving & Storage, Inc. - Kent Moving Company. A review can mention more than one thing.
In their own words
Great and couldn't ask for a better PCS move experience/process. The moving crew (Tiu, Jack & Victor) were very professional/friendly and ensured my wifes and I personnel items plus my gear were packed & handled carefully & properly. Tiu (Lead) explained everything and ensured everything was annotated on the inventory sheet.
The moving crew was very efficient and easy to talk with about the process and they answered all our questions. Everything was wrapped and packed well, and we definitely recommend their service.
Great service for long distance moveouts. You just tell the movers what they're supposed to take and they handle all the packing and logistics. Nothing was missing and everything came in the same state as it was packed. A little on the pricey side.
We had a great experience with Lincoln, Moving and Storage company. They were efficient, friendly, Made sure not to damage anything in the home 😊 …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- military8
- moving-related packing6
- inventory sheet5
- estimated4
- payment3
- unloading3
- moving crew2
- crate2
- careful handling2
- contract2
What the company says about itself
Taken from Lincoln Moving & Storage, Inc. - Kent Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“& Storage, Danny DiJulio, who has over 25 years of experience in the moving industry. W”Raw text captured from the page, including any surrounding navigation.
- Publishes a licence or operating numbersays on their website
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“…time. Our license numbers are: USDOT License #153161 MC License #339 WUTC License #2278 (800”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Local and Long-Distance Moves Fully Licensed and Insured All Trained Professionals 2”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Long-Distance Moves Fully Licensed and Insured All Trained Professionals 24/7 Monitore”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…to the Seattle region and beyond since 1914. We specialize in residential, military”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…every detail of your move with care. Family-Owned and Operated A 112-Year-Old Business Th”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…and Insured All Trained Professionals 24/7 Monitored Warehouses Military Moving Sp”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…referred Movers Network Certified Get a Free Estimate Gypsum - 1/2 Name * Estimated Move Date”Raw text captured from the page, including any surrounding navigation.