Little Guys Movers Lubbock

I thought they were great, but no customer service. All my belongs came from out of state and I had to move to a different town. When I finally moved back to Lubbock one of my boxes was missing after unpacking a couple of months later. I contacted the office and spoke with Justin the manager, said he would look at the camera and get back with me and let me know. He never called so I called back several times and it was always an excuse he could never get on the phone.

Hired them to move me in May and I am still finding broken things! The latest is my king size bed. I kept thinking something was wrong. I looked under the bed and the two middle legs are broken. Along with several expensive glass pieces when I unpacked them. On top of all of that, they way overcharged me.

Overall we were pretty disappointed with our experience with Little Guys Movers of Lubbock. We hired them in July to pack all our belongings and move them into pods that would be shipped to our new home. There were multiple areas in which we wish things had been better, and we will detail them below. It seemed like the movers were not equipped to handle our move from the start. They were an hour+ late to arrive due to not having the correct equipment at their workplace.

HORRIBLE!!! These guys came over and gave me a quote, then scheduled a date for their San Angelo office to assist with our move. They showed up at my door a month earlier than scheduled-they had recorded the incorrect date for the move. When I called to try to reschedule, I was told that they had no record of even speaking to me about a move. They were going to have their manager take a look at it and call me back-they never called me back.

I hired them to move some furniture. They raised the original price with no changes taken place. The only reason I looked at them again is because I had a move coming up and needed strong men. The men they sent the first time were very strong so I requested them for the second move. I told the company there would be changes as the move was a month away. They gave me a price the month before the move. I made some slight changes and they went up $400. The changes shouldn’t have been even close to that amount extra.

First of all - the movers were fantastic. Hard working, flexible, and respectful with our belongings. However, I do not feel the management staff was transparent in quoting us for our move from Houston to Lubbock. We completed a full inventory for our move. The rep told mentioned if we opted to do it on our own, we should ensure we get the biggest moving truck. The team arrived with a rented truck that was not the largest, and lacked the typical attic used for boxes.

I used this company before and it was great, but now it's like no longer Little Guy Movers, it's big stuffy company movers. I set up an appointment to have my office moved recently. It's just a one room office and when I originally talked to them I gave them an inventory of the major pieces that needed to be moved. Then, I get a call back early in the morning the next day and it's like, have I verified the list of stuff to be moved?

BEWARE…… I was setting up a local move from my apartment to a local storage unit. I called prior the first time to get a date set, time, along with what needed to be moved, etc. I talked to a guy on the phone and he gave me an estimate (he was suppose to send an email yet never did). I got back to the company following day or so to confirm as he said that’s fine, it’ll be saved.