Lubbock Moving Company
Google rating
5.0
Ratings counted
256
Are 1 or 2 star
0.4%Unusually few
The rating breakdown
1 of the 256 ratings in Google’s published star breakdown for Lubbock Moving Company are one or two star.
Against other listings in Lubbock
2.2 percentage points lower than the middle of the 17 listings in Lubbock we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 254 | 99.2% | |
| 4 star | 1 | 0.4% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 0.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lubbock Moving Company at 0.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lubbock Moving Company, counted by matching the words they used.
- Price rose after the quote1 · 100%
Counted across the 1 one and two star review we have read for Lubbock Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
For the overcharge they wanted to collect and my refrigerator not put back property almost falling apart I will not get them again. I have a very expensive refrigerator that we had to hire from geek squad To put it back together, and also my TV was not mounted on right on the stand and was falling down. When we were trying to put it up From not falling, we kinda chipped it on the side. I am very disappointed.
We have no record of doing a move for you sir. You've got the wrong company. Please remove this review as we would never overcharge a customer. Again, you have the wrong company. We have no record of doing a move for you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous122 · 51%
- Worked hard and fast105 · 44%
- Careful with belongings41 · 17%
- Kept in touch28 · 12%
- Turned up when they said27 · 11%
- Price matched the quote10 · 4%
Counted across the 241 four and five star reviews we have read for Lubbock Moving Company. A review can mention more than one thing.
In their own words
This is a family owned company that has been around for awhile. When I called for an estimate, I spoke witn the owner, Mark, and he was extremly professional, hdlpful, patent and friendly. We scheduled a time and his movers were right on time. They were polite and friendly and hard working.. I have lot of heavy furniture and they were very careful with everything. .They padded and wrapped evertthing and they knew how ro pack because thet got every thing in one load.
Brenda, Thank you so much for your kind words and for sharing your positive experience with us. We always strive to provide our customers with professional and friendly service, and it's great to hear that we were able to meet your expectations.
Lubbock Moving Company was a pleasure and awesome to work with. They communicated extremely well with phone calls, and text messages. They were on time, great price, and professional. If you're needing moving Company in the Lubbock area, give them a call!!!
Ernest, Thank you for the amazing review sir! -Mark
I would happily give these fine people ALL of the stars if I could!!! My husband and I had planned to help move a friend and her 2 teenage daughters to assist them in getting out of a bad, unhealthy situation and onto a fresh start but unfortunately my husband threw out his back in the pre-move the night before the real furniture even started moving. So super last minute I was calling around trying to find anyone who had availability on Sunday.
Amy, I can't thank you enough for the great review and even more so for your kind acts of humanity helping your friend and her kiddos out. We'd all be extremely fortunate if we just had a true friend like yourself. You restored my faith in humanity(just a little lol)as well.
After my beloved dog got sick and eventually passed away less than two weeks away from my cross country relocation, I was so far behind in packing I was going to miss the target load date- I was in trouble. I left Mark a voicemail and got a callback pretty quick. He calmly got my service request sorted and had a crew of three at my house THE NEXT DAY.. on a Saturday! Dalton, Brad, and Lasean got to work immediately. They worked fast and packed well.
We are very sorry for your loss and were glad we could assist you with the dilemma you were in. It's very much appreciated that you took the time with how busy you were to write us this amazing review around the same time you had all of that going on.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling37
- kind staff36
- scheduling12
- professional movers12
- furniture moving6
- quick loading5
- moving crew4
- fast movers4
- efficient movers4
- emergency move3
What the company says about itself
Taken from Lubbock Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
Show the text this came from
“…ccessful move. We are fully insured and licensed, so you can have peace of mind knowing”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…a smooth and successful move. We are fully insured and licensed, so you can have peace of”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…or fill out our form to receive a free quote. Let us earn your business. Google Face”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…proudly serving Lubbock, Texas, for over 15 years. Our reputation as a top moving company”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- consumeraffairs.comreviews
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- facebook.comsocial