M and M Movers
Mover in Fall River, Massachusetts
Google rating
3.7
Ratings counted
79
Are 1 or 2 star
32.9%Well above typical
The rating breakdown
26 of the 79 ratings in Google’s published star breakdown for M and M Movers are one or two star.
Against other listings in Fall River
27.9 percentage points higher than the middle of the 8 listings in Fall River we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 52 | 65.8% | |
| 4 star | 1 | 1.3% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.3% | |
| 1 star | 25 | 31.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is M and M Movers at 32.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for M and M Movers, counted by matching the words they used.
- Damage to belongings5 · 42%
- Items missing or never delivered1 · 8%
- Crew conduct1 · 8%
- Stopped responding1 · 8%
Counted across the 12 one and two star reviews we have read for M and M Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Team exceptionally rude upon delivery and removal of an appliance and damaged my house in the process of doing so. Staff have not been responsible and taken care of the damage. Done to my house. Would never recommend this company Owners do not take responsibility nor actions they promise to do, Including see the damage done to my house and repairing it as they promised they would They do not respond to my phone calls. Do not respond to my text and do not call back when they say they would.
I called looking for movers and was told I would receive a call back a few hours later to see if they could accomodate my date. I waited 3 days with no response only to hear (when I called them) "oh, sorry... no we have nothing". Meanwhile I've lost 3 days I could have been trying to book another company. Not happy at all. Such a disappointment too since they were so great with my first move and I've since referred 3 others to them. Oh well.
I used this company they gauged the top of my Amish end table real wood. I called and was told the owner would call never did and that he'd be coming early in the morning during the weekend. NEVER CALLED!!! About a week later I received a text saying he'd becoming that weekend after New Years and asked for a picture of damage. I said we couldn't do it that weekend as we moved up until 2 hours before New Year's and were going to stay with friends we hadn't seen during Christmas. Nothing since!
I ordered appliances from Stan and Paul’s in Dartmouth. They utilize M&M Movers to deliver their appliances. M&M movers damaged the right side fridge door by bouncing it off the deck railings about 8 times. They also dented and scratched the bathroom vanity moving the washer/dryer units in. I have reached out to M&M movers multiple times and left messages. I was finally able to speak to a woman in the office who stated she needed to talk to the owner and she or he would call back.
M and M did 2 moves for me. During the first move, the team was professional and personable. There was an issue with some damage to my washing machine that has not yet been corrected, almost 2 months later... The second move was 1 month later. A different crew was assigned after my request for the same crew. This crew was not professional nor were they personable. They damaged 2 walls, 2 pieces of furniture, and ripped out a shrub during their exit.
I had them move me 5 years ago and I understand things can happen . Ripped my leather couch and broke the glass on my hutch . I wasn’t upset because they said they can send someone out to repair the tears and they will replace the glass . What gets me upset is I’m Still chasing them to get me the right size glass , they did drop off a glass but it was the wrong size , also they did send a repair man to repair the tears 3 years ago. I’ve made several phone calls left several messages !
The secretary forgot to book me, never text me the time of move for tmw or requested a deposit and now I have to call friends and family to help out before the end of May. I definitely don’t recommend even attempting to bother using their service
Avoid at alll costs!!! First they were over a half hr late with no phone call. I had to call. Then charged me over 100 dollars what I was told on the phone by the secretary. She said oh because you had 5 movers instead of 4.. i didnt ask …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 63%
- Careful with belongings2 · 25%
- Worked hard and fast1 · 13%
Counted across the 8 four and five star reviews we have read for M and M Movers. A review can mention more than one thing.
In their own words
The staff is very friendly and professional. They ate very careful and considerate with all personal belongings and great with kids too. They never once complained about the what seemed to be a hundred totes we had to have carried up to …
I have used M and M Movers for multiple moves. They always provide excellent service. Staff works efficiently and carefully. I highly recommend.
Moving is not always easy. These guys made it easy. We packed up our place a few days ago before they came. They were very appreciative of that. The started moving stuff out like clockwork with techniques that’s were so cold. They cleared out my apartment and put my stuff in my new apartment in less than 4 hours. If you’re moving I would recommend these guys. Each of them were very nice and respectful. And the price for them per hour is reasonable. Thank you again for all your hard work.
M and M Movers moved my furniture from 3rd floor in Fall River . They had to hoist my bedroom set out the window . These guys were the best !! They were professional and so nice . I happen to meet the owner Dave and his wife Lisa by chance a week ago . They are so nice . Their crew is the best . I wouls recommend them if you are in need of a moving company . Very reasonable with their price . Call them for sure !!!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff17
- polite staff12
- pricing10
- crew6
- quick work3
- fast movers3
- smooth move2
- pleasant experience2
- good attitudes2
- cleanliness2
What the company says about itself
Taken from M and M Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“ES CONTACT Hassle-Free Moving Solutions Free Estimate Bonded and Insured Free Estimate Bond”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Solutions Free Estimate Bonded and Insured Free Estimate Bonded and Insured Get To”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“Moving Solutions Free Estimate Bonded and Insured Free Estimate Bonded and In”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…a FREE estimate! Read more Our local, family-owned company has been providing excellent mo”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…or office, hire the experienced and licensed professionals at M And M Movers to do a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- mapquest.comdirectory