Marie's Movers
Moving and storage service in Waterbury, Connecticut
Its address is in Southbury, Connecticut. It appears here because Google returns it for Waterbury.
Google rating
4.5
Ratings counted
110
Are 1 or 2 star
10.9%Above typical
The rating breakdown
12 of the 110 ratings in Google’s published star breakdown for Marie's Movers are one or two star.
Against other listings in Waterbury
About the same as the middle of the 9 listings in Waterbury we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 94 | 85.5% | |
| 4 star | 3 | 2.7% | |
| 3 star | 1 | 0.9% | |
| 2 star | 1 | 0.9% | |
| 1 star | 11 | 10.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Marie's Movers at 10.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Marie's Movers, counted by matching the words they used.
- Crew conduct2 · 25%
- Price rose after the quote1 · 13%
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for Marie's Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I recently had a very frustrating experience with Marie's Movers that I feel compelled to share. I contacted them to schedule a move-out date for November 11th and verbally confirmed this date over the phone when arranging for an estimate. There was clear communication that November 11th was the planned date, and it was understood that an estimate would be conducted prior to the move.
Baffled by the rave reviews. They either didn't want this job or have an estimator that is out of his mind. Apparently moving from a 980 sf apartment to a 1300 sf townhouse requires a 26ft truck PLUS 16ft truck, 6 movers and 3 hour load/2.5 unload time. This to the tune of a 3K estimate. Their estimator Andrew was told very CLEARLY we were handling boxes and small items independently, no packing services requested yet 85 boxes and $250 of supplies were included in the quote.
Shannon, Yesterday morning our estimator went to your residence and provided your boyfriend (you were not present) with a no cost, no obligation estimate for a move you … More
I was very disappointed with our move with Marie’s Movers. They scratched my good wood floors and the cleaning job after the move was terrible. I give them one star. I’d never recommend them!
We’re sorry to hear that you weren’t satisfied with your experience with us. We strive to provide services that exceed our customers expectations, which always includes taking responsibility for any mistakes that we make.
Marie's moving truck was in my condo development today and the crew were extremely rude and spiteful. My son was picking me up from the hospital & their truck was blocking our car. My son asked them to move the truck to the visitor side of our development where by the condo rules they were to be. We came home the truck still blocking our area, once again we asked them to move to the visitor side. They didn't move the truck we had to swing around and park diagonally so i could get out.
Assuming it was someone who works here, but someone with a logo for this business came into my work and told my hispanic coworker who has a slight accent “trump is gonna deport you,” Will never be using this company after this experience, extremely disappointing that you would represent a company this way! I usually would never review like this but i am extremely disgusted.
Taylor, We are deeply disturbed by your google review. It is well known that our company is dedicated to diversity and refugee assistance. Anyone who has used our … More
We moved houses last year and had a week of overlap to allow for a smooth move that was not rushed from one house to the next. Unfortunately, we waited until last minute to secure a moving company but thought we lucked out when a friend of …
Chris, I am glad to hear that you were happy with the first part of your move and would like to point out that most of the same crew that you were happy with that day were the same crew that returned to complete your move in.
I chose Marie’s Movers because I wanted a professional moving company. I am sorry I did hire them and paid top dollar for their services. They left boxes that were clearly marked Attic in the garage. Boxes marked …
Hi Paula, I am so sorry to hear that your boxes were not placed in the correct areas of your home. We always strive to perform a perfect move, but our team does make mistakes. What we believe sets us apart from other companies is our desire to correct those situations.
Can’t speak to their moving abilities, but if it’s anything like their driving skills, they probably suck. Big moving trucks shouldn’t be playing race car on the highways, braking late and tailgating in the rain.
Hi Mike, Thank you for bringing this matter to our attention. Unfortunately, without … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 63%
- Worked hard and fast5 · 31%
- Careful with belongings2 · 13%
Counted across the 16 four and five star reviews we have read for Marie's Movers. A review can mention more than one thing.
In their own words
Thank you, Marie’s Movers, for your excellent services and staff in past years and currently. We are the New Start Ministry organization that provides resettlement assistance for legal refugees in our area. Not only has Jim, owner of Marie’s Movers provided free moving services to our organization for moving our legal refugees into their apartments, but he has helped our Employment team by hiring a number of such refugees, who come from the Near East, Africa, and other troubled areas of the world.
⭐️⭐️⭐️⭐️⭐️ Highly Recommend Marie’s Movers! I can’t say enough great things about Marie’s Movers! From start to finish, their team was incredibly friendly, professional, and genuinely a pleasure to work with. Moving can be stressful, but they made the entire experience feel seamless and well-organized. They handled everything with care and respect, treating our home and belongings as if they were their own. Not a single item was damaged, and they were mindful of walls, floors, and tight spaces throughout the move.
I am very pleased to recommend Marie's Movers as they are an incredible team who provide excellent service. Earlier this year my wife and I hired Marie's for four moves, as we moved out of prior home and moved half its contents into storage and the other half into a rental while our new forever home was being renovated. Two months later, we repeated the same. All went flawless, as management and their movers were genuinely caring and considerate and very easy to work with. We highly recommend them.
OUTSTANDING CUSTOMER SERVICE!! This is the second time we have used this company and they did a fabulous job each time. The team members, Glen, Mike B, Anor, Frank, Nick T and Manny did not disappoint. They handle our items with care, they were respectful, kind, understanding, positive and so much more. They even listened and adapted to the orders they received from El Capitan. 😁 Thank you guys!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- value18
- careful handling12
- professional movers12
- efficient crew11
- respectful movers5
- smooth move4
- fair pricing3
- long distance move2
- box placement2
- caring manner2
What the company says about itself
Taken from Marie's Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“A Message Serving Western Connecticut Since 2008 Professional Movers You Can Trust Movin”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“Info on our Retail Center Call Us for A Free Estimate Send Us Any Questions! Privacy Policy I”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial