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Mesa Moving and Storage: Grand Junction

Mover in Fruita, Colorado

Its address is in Grand Junction, Colorado. It appears here because Google returns it for Fruita.

Google rating

4.7

Ratings counted

258

Are 1 or 2 star

7.4%Above typical

The rating breakdown

19 of the 258 ratings in Google’s published star breakdown for Mesa Moving and Storage: Grand Junction are one or two star.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
22788.0%
4 star
83.1%
3 star
41.6%
2 star
31.2%
1 star
166.2%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,614
5–10%
2,324
10–20%
1,521
20%+
538

The marker is Mesa Moving and Storage: Grand Junction at 7.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Mesa Moving and Storage: Grand Junction, counted by matching the words they used.

  • Damage to belongings7 · 88%
  • Crew conduct2 · 25%
  • Price rose after the quote1 · 13%
  • Items missing or never delivered1 · 13%
  • Stopped responding1 · 13%

Counted across the 8 one and two star reviews we have read for Mesa Moving and Storage: Grand Junction. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewArdith B.4 years ago
We used Mesa Moving and Storage for our move to Pueblo. We have so many items that are broken or missing. It took them six weeks to get our dishes to us because they forgot to pack them! When my dishes arrived, two bowls, a coffe cup and drinking glass was broken. My garden cart was also left out of the move, that took six weeks to get here. I just had a claims person come by to look at all of the broket items. That took six weeks to happen.
Reply from the business

At Mesa, our standard operating procedure is one of care and quality moving services. We deeply regret we did not live up to those expectations with your move and we are working diligently to rectify the issues. John Moats, GJ Terminal … More

1-star Google reviewequinart1Edited 7 years ago
rted out good. I needed my things packed and moved to storage. I was working out of state but my neighbor could be there. They told me they had climate controlled storage and I could pay them about 28 more a month to use their storage instead. I agreed. I told them the only things I care about are my saddle collection and my bureau from my great, great Aunt.
Reply from the business

Equinart1, thank you for your feedback. At Mesa, we are known for our exceptional customer service and we regret that we didn’t live up to those expectations. Since we are not privy to your name, we are of the opinion your remarks may be … More

1-star Google reviewAmanda L.a year ago
I had been told good things originally about these guys. Unfortunately I should have researched more. I called to get an estimate, they came out and I was quoted for the full move. ( I had a 2 part move for clarification). They sent me one quote, that stated both my pick up date and second delivery date. I was lead to believe this was my full estimate. Moving day came for part 1, guys were nice but worried me with how rough they were with everything. I had to open a box to make sure bowls weren't broken.
Reply from the business

We apologize for any confusion regarding the quote. The initial quote was only for the first move into storage and did not include our delivery services. The delivery portion was not quoted because the delivery date had not been finalized. … More

1-star Google reviewKevin W.a month ago
OMG! Move was SO bad it could be made into a movie. Loading day main guy leaves for 2 hours right after arriving to go to McDonalds after everyone being about 30 minutes late. The other guys sit in their cars while waiting for main guy to come back. Once he comes back one of the 4 movers quits on the spot. Another mover brought his aggressive dog and tied him to a tree in my front yard. This mover eventually started screaming profanity where all neighbors could hear, etc.
Reply from the business

Thank you for taking the time to share your feedback. We sincerely apologize that your moving experience did not meet the level of service you expected or deserved. We understand that your concerns relate to a move handled by our Denver team, rather than our Grand Junction location.

1-star Google reviewBenjaminEdited 10 months ago
Don't let these people touch any of your stuff. Find another company. They don't care about handling your property with care. They will damage your stuff and then lie about it. They will straight up lie so they don't have to pay up for the damage they cause. And there partners zippy shell. If you like your property and care about how it's handled. Do not let these people touch it. They say they have skilled trained professionals helping you.
Reply from the business

We are a broker for Zippyshell and since your contract was with them, they are the company you signed a contract with and we hope that you can reach a resolution with them. … More

1-star Google reviewDario T.Edited a year ago
We Requested a 4 man team to help us with a commercial move and all the details and tasks needing to be completed where advised Prior. They Agreed and took the Job on. They sent 3 men with no idea what they where doing. And where unable to complete the Job themselves. There was a team of contractors on-site to assist. If they had not been there to do Majority of the work this would have been an absolute Fail. There unwell planning and failure to asking questions prior to the Actual Job was excellent!
Reply from the business

Dario – Mesa is focused on customer satisfaction, and we regret that this situation has caused disappointment. However, the scope of this container delivery changed significantly from our original agreement. As a result these … More

1-star Google reviewAsh B.a year ago
None of my big furniture was wrapped like I was told. Our couch rubbed on something and wore the material off (1 year old), our 65” tv is broken (3 years old), one dresser is dinged up and scratched in multiple spots (1.5 years old), brand new mattress was not wrapped and is now dusty and dirty. Our stuff was loaded on one truck and taken to a warehouse and then loaded on to another truck. A week later and someone is supposed to contact me to come out and assess the damage and I haven’t been contacted.
Reply from the business

Mesa closely monitors our customer reviews and strives to exceed our clients’ expectations. We truly apologize for falling short of your expectations and creating such a stressful relocation. We are addressing your feedback with our … More

1-star Google reviewRebecca D.6 years ago
I used this company to move and store furniture three times this year. You can imagine that this was no cheap bill. One the very last move, one of the movers (a summer hire, no doubt) who was not following the policy of two movers for anything with glass, broke the glass door out of one of my cabinets. Despite the amount of business I did with this company, instead of just doing the right thing and repairing the damage done by their employee, they issued us a check based on some bogus calculations for $87.
Reply from the business

Rebecca, at Mesa, we are known for our exceptional customer service and we regret that we didn’t live up to those expectations in your eyes. We would be grateful for the opportunity to discuss the settlement of your claim. Please feel free … More

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous12 · 75%
  • Worked hard and fast8 · 50%
  • Turned up when they said3 · 19%
  • Careful with belongings3 · 19%
  • Kept in touch1 · 6%

Counted across the 16 four and five star reviews we have read for Mesa Moving and Storage: Grand Junction. A review can mention more than one thing.

In their own words

5-star Google reviewLeah H.2 months ago
A mattress I had ordered to be delivered to the new place I was moving into, when I moved to Colorado from Arizona, was handled by Mesa Movers. They stored it until I had a move in date and then promptly set up a time to deliver it. They were great at keeping in contact with me throughout the process. The two men who delivered the mattress were very friendly and efficient. I was very happy with their service and would definitely recommend Mesa Movers!
Reply from the business

Thank you for the great review, Leah! We’re so glad our team could safely store and deliver your mattress and keep you updated throughout the process. It’s wonderful to hear the delivery went smoothly and that the crew was friendly and efficient. We truly appreciate your recommendation!

5-star Google reviewLiz D.a month ago
We had a mattress delivered by moving and storage. They scheduled an appointment with us, delivering the mattress at the appropriate time. The men were efficient, careful and polite.
Reply from the business

Thank you for your great review, Liz! We're happy to hear your mattress delivery went smoothly from scheduling to setup. It's wonderful to know our team was efficient, careful, and polite throughout the process.

5-star Google reviewMountain J.5 months ago
Communication was clear, Staff was professional and they made it easy to get scheduled!
Reply from the business

Thank you for the great feedback! We’re so glad our communication was clear and that our team made the scheduling process easy and professional. That’s exactly the experience we aim to provide. We truly appreciate you choosing us!

5-star Google reviewBeth W.a month ago
I had a mattress delivery, with the 2 best ever delivery people, Mark and Emilio. They were kind and did their jobs well. I had to laugh because Mark carried in the mattress himself. Show off! I enjoyed them. They easily carted away my old mattress and put the new one on the box springs. Being experienced, they were in and out very quickly with the job well done.
Reply from the business

Thank you for your wonderful review, Beth! We're so glad Mark and Emilio made such a great impression. It sounds like they delivered not only excellent service but a few smiles along the way, too! We'll be sure to share your kind words with both of them.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff19
  • kind staff18
  • estimate11
  • moving crews7
  • furniture moving6
  • careful movers5
  • packing crew5
  • furniture placement4
  • no damaged items3
  • office move3
  • cordial driver2
  • timely communication2

What the company says about itself

Taken from Mesa Moving and Storage: Grand Junction’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Cross State Interstate International Free Quote Let's Move Get a Free Quote " * &q”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • merchantcircle.comdirectory

Before you hire Mesa Moving and Storage: Grand Junction

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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