College Hunks Hauling Junk and Moving North Denver
Its address is in Federal Heights, Colorado. It appears here because Google returns it for Brighton.
Google rating
4.9
Ratings counted
3,036
Are 1 or 2 star
1.5%Unusually few
The rating breakdown
47 of the 3,036 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving North Denver are one or two star.
Against other movers in Brighton
5.0 percentage points lower than the middle of the 6 movers in Brighton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,950 | 97.2% | |
| 4 star | 36 | 1.2% | |
| 3 star | 3 | <0.1% | |
| 2 star | 9 | 0.3% | |
| 1 star | 38 | 1.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is College Hunks Hauling Junk and Moving North Denver at 1.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving North Denver, counted by matching the words they used.
- Damage to belongings11 · 33%
- Price rose after the quote4 · 12%
- Late, delayed or a no-show4 · 12%
- Crew conduct4 · 12%
- Claim or refund went nowhere2 · 6%
- Stopped responding2 · 6%
- Items missing or never delivered1 · 3%
Counted across the 33 one and two star reviews we have read for College Hunks Hauling Junk and Moving North Denver. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I'm not one to write reviews but at this point, I don't know what else to do. I had a horrible moving experience with this company, and there has been no effort to reconcile on their end. To start, my movers arrived 5.5 hours later than their scheduled time, and took double the quoted time to complete the move (and that's with mine and my partners help). Things happen, that is something we could get over.
Madison Rodriguez, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at [phone removed].
Called to get a quote. The sales person informed me they don't do in-person quotes; I had to leave the call for another reason but: 1. Call quality was horrendous. I was working with several companies that day, I know it wasn't my phone. 2. I received an immediate text offering to do exactly what I'd just been told wasn't possible. 3. I've received emails daily soliciting my business. Clicking the link to unsubscribe leads to a 404 error. I never consented to email follow-ups.
Hey John, we actually do in-person quotes, we also do virtual or over the phone, whatever works best for you. I was searching our system and I don't see you in our system as having a estimate scheduled. I apologize for you going through that.
If I could give them zero stars I would. I scheduled a move for August 6th. I was told the arrival window would be between 1:00 p.m. and 3:00 p.m. I called the office at approximately 3:45 to check on the status of my movers. I was told that they had a job run a little late and would be arriving to my place in less than 1 hour. I called again at 5:00 p.m. to check on the status of the movers. I was once again told that their move had run a little bit late and they were on their way.
Alycia, we are so sorry about any frustration you've experienced. In an attempt to reach out to you, it appears that we are not the College Hunks location you worked with. Each one is independently owned and operated and there are several locations that service the Denver area.
I’m sad to leave a bad review because my movers were very pleasant and respectful throughout the move process. Everything seemed to go fine, I paid the bill, and left a nice tip. It wasn’t until shortly after the movers left that I went into the living room and saw that my 55-inch TV was damaged. I filed a claim, and one of the movers even called personally to apologize, which I appreciated. However, after the claim went through, I only got $94 back for my $400 television that is less than a year old.
Kyra LeRoy, We are always committed to providing our customers with the best service possible and we take your words to heart. We are more than happy to discuss any additional details to resolve any issues and invite you to please contact us at [phone removed].
I've used College Hunks twice in the last few months. The first time was to remove some furniture to be donated. They busted the dining room table because they dropped it while putting it on the truck so it could not be donated. The second time was to move some bedroom furniture from one house to another. They started out great but as time went on they were slow and got cranky. They scratched the wall in several places and busted a leg off of the dresser.
Barb Brown, Thank you for the wonderful review! We really appreciate hearing about your feedback and are so pleased to hear our team was able to provide you with a stress-free experience. We’re truly so grateful for customers like you.
Absolutely terrible experience with these guys. It started off terrible before they even arrived at my home. I specifically rescheduled my work appointments during the two hour window I was told they would arrive. I called the office after they were 30 minutes late, I was told I would get a call immediately from the lead. After another 30 minutes I was called and told they were running just a little behind and would arrive in the next 30-45 minutes.
Mike & Melissa Strohfus, Thank you for sharing your experience with us. We’re grateful for all feedback, whether positive or negative. We want to apologize for your experience and we’re so sorry we fell short of your expectations.
A very terrible experience. The crew was not very professional, did not plan ahead for how to get all of our stuff in the truck (even though they had someone walk it before hand) so they barely got all of our large items and ended up leaving multiple car loads of stuff we had to get later, couldn’t figure out how to get our kitchen table apart, did not have anything to protect our new carpet, broke our couch…. The list goes on. And then to top it off we had a horrific experience with them moving our treadmill.
Katie Searcy, On behalf of our CHHJ team, we want to truly apologize for any frustrations or inconveniences that may have transpired during your experience. We always strive to provide 5-star service and we’re saddened to hear that we didn’t meet our goal this time.
Overpriced and subpar experience. My apartment relocated me due to a leak in my old unit so I had to move to a new unit on the same property. One would consider this a relatively easy job. Nick and AJ rushed the whole time like they had somewhere else to be. They tossed my dishes and kitchenware around with no regard for breakage, damaged my desk, and when they reconstructed furniture they didn’t even bother to tighten things all the way so I had to re-do it.
We just wanted to take this opportunity to apologize for your experience and we’re so sorry it could’ve been better. We hope you’ll give us another chance to provide you with the excellent service we’re known for should you need our services in the future.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast228 · 46%
- Professional and courteous197 · 40%
- Turned up when they said64 · 13%
- Careful with belongings40 · 8%
- Kept in touch24 · 5%
- Price matched the quote1 · <1%
Counted across the 492 four and five star reviews we have read for College Hunks Hauling Junk and Moving North Denver. A review can mention more than one thing.
In their own words
I have used college hunks to move two times. The staff has always been professional, communicative, and up front with their pricing. We had an in-person inspection prior to the move out date for an accurate estimate and then a detailed invoice created for the day of the move. Kit, Daniel, Ryan, and Frank were so efficient that they moved my belongings in 5 hours instead of the expected 7 (and updated the invoice accordingly).
Gabbie Bogolin, Thank you for sharing your experience with us! We appreciate your review and are always more than happy to help whenever you are in need of any junk hauling or moving services in the future.
I used them for junk hauling and labor to move stuff around the house. They have been great at the estimate process, scheduling and stuck to their window of arrival. They actually arrived a little early. Andrew H. And Dorian did a wonderful job packing a house full of stuff and moving a lot of junk out of the house with good attitudes. **Haul away junk pointers - the loaders walk through what you want to toss with you at the beginning and talk about pricing.
CO Consumer, Thank you for sharing your experience with us! We appreciate your review and are always more than happy to help whenever you are in need of any junk hauling or moving services in the future.
Fast. Friendly. Efficient. Asked good questions to clarify what I needed. Same day service. Fair and reasonable pricing. And yes… total hunks! :)
Jessica Reid, We’re happy to hear we were able to meet your expectations! It means so much to us when customers share their experiences. Please do not hesitate to contact us again for any of your junk hauling and moving needs!
We recently hired College Hunks Moving for our move from Louisville, CO, to Broomfield, CO, and we couldn't be more impressed with the incredible service provided by Chris, Kit, and Hunter! From start to finish, this team was fast, efficient, and remarkably professional. They handled all our belongings with care, ensuring that everything arrived in perfect condition. Their positive attitudes and teamwork made a potentially stressful day much more enjoyable.
Your feedback is important to us. Thank you for choosing and supporting College HUNKS Hauling Junk & Moving. It means the world to us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff316
- junk removal150
- easy process109
- furniture removal57
- early arrival26
- couch removal22
- mattress removal12
- online scheduling7
- fridge removal6
- piano moving6
What the company says about itself
Taken from College Hunks Hauling Junk and Moving North Denver’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
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“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Pickup Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory