Mesa Moving and Storage: Helena
Mover in Helena, Montana
Google rating
4.7
Ratings counted
229
Are 1 or 2 star
5.7%Around typical
The rating breakdown
13 of the 229 ratings in Google’s published star breakdown for Mesa Moving and Storage: Helena are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 207 | 90.4% | |
| 4 star | 6 | 2.6% | |
| 3 star | 3 | 1.3% | |
| 2 star | 3 | 1.3% | |
| 1 star | 10 | 4.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Mesa Moving and Storage: Helena at 5.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Mesa Moving and Storage: Helena, counted by matching the words they used.
- Damage to belongings1 · 14%
- Items missing or never delivered1 · 14%
Counted across the 7 one and two star reviews we have read for Mesa Moving and Storage: Helena. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible experience with Mesa Moving. 21 days past the delivery date and multiple damaged items. They left the parts box in Montana and the delivery crew couldn't reassemble some items. And they were unbelievably expensive.
BJ, Mesa Moving and Storage has been an agent of United Van Lines for over 40 years. We are known for our exceptional customer care and moving services and truly regret that we did not live up to your expectations. As an agent of United, … More
They stolen my 2 straps in trailer,because I was in hurry about missing next load so forget checking trailer,not usually forget but u forget they take
Thank you for your feedback. The content of your review has not been taken lightly. We wish to personally discuss the issue you seem to have with our company. Please feel free to call Troy Clark, General Manager ([phone removed]. Thank you.
We used Mergenthaler for our move from Bozeman to Savannah, GA. We took all their advice, used all their services, bought their recommended insurance. We paid over $7000 for the move. A 24' extension ladder and one box containing family heirlooms somehow was lost in the move. How do you loose a 24' extension ladder?? Merganthaler is NOT claiming any responsibility and is refusing to compensate me in any way.
Wow what a terrible move. They sent a small truck, with a lift, so it required two trips to the storage unit. The move forever and the storage unit was packed terribly. I have moved 20 times in the past 15 years so I know a good move vs a bad one. This move was the worst. I called and the mgr credited me with an hour of moving fees, which helped, but I still wouldn't recommend them. Wasted use of space in the storage unit and my items just thrown everywhere.
I am sorry to hear your move experience this past January did not meet expectations. Feedback is always appreciated and is taken seriously. The sooner we get it the better as it helps us address concerns in a timely matter. I am glad our … More
This is the third day WAITING for the move... They have made every excuse imaginable and have offered no RELIEF ... We now only have 4 hours to be out and still no help... Horrible business
We would like to learn more and see if we are able to help. Please contact Shelley in our Customer Service department at [phone removed]
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 53%
- Careful with belongings4 · 21%
- Worked hard and fast4 · 21%
- Kept in touch3 · 16%
- Turned up when they said1 · 5%
Counted across the 19 four and five star reviews we have read for Mesa Moving and Storage: Helena. A review can mention more than one thing.
In their own words
I am absolutely positively definitely blessed totally by having Jean and Jeremy with Mesa moving me here in WHITEFISH, MONTANA TO deliver all of my loot yesterday June 5 better than I could’ve even expected. Prompt professional, completely professional, extremely knowledgeable and focused!!!! very efficient protected my floors perfectly followed directions to the letter plus we had a wonderful time together because their attitude about their job was absolutely phenomenal.
Thank you for such a heartfelt review, Margaret! We are thrilled to hear that Jean and Jeremy made your delivery day such a positive experience. Their professionalism, efficiency, attention to detail, and caring attitude are exactly what we … More
From the moment John Williams called to schedule my drop off, I knew he managed a well oiled crew. Allie and Tylor showed up at their appointed time and unloaded my cargo like a professional pit crew. Their attention to detail and clear communication kept me feeling like I was in the best hands of the business. Thanks Crew!
Thank you so much for the incredible feedback! We’re thrilled to hear that John made a strong first impression and that Allie and Tylor delivered with such professionalism and efficiency. We take great pride in clear communication and … More
Timely delivery. Put everything together in my garage and cleaned up all the packaging, including some cardboard I had from another piece of furniture. Only complaint is that one of the four tables assembled was not done as well. The edges …
Mesa closely monitors our customer reviews and strives to exceed our clients’ expectations. We truly apologize for falling short of your expectations. We are addressing your feedback with our Staff, and would like to discuss this situation with you further.
Mesa moved out office TWICE this year. They did a fabulous job. Jesse, Allie, Shawn, Grant and Dale were our life savers! Dale is our go-to guy for these moves and cubicle builds. Thank you Mesa for such a safe and professional move.
Thanks so much, Chellie, for choosing us again! Repeat customers are especially valued and we're so glad we were able to help you again with your latest move. Thank you for sharing the news about your positive experience and we wish you all the best in your new office!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff25
- efficient staff12
- loading furniture9
- careful moving8
- professional movers8
- cost6
- moving heavy items5
- small furniture moving5
- piano moving4
- office moving3
What the company says about itself
Taken from Mesa Moving and Storage: Helena’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Cross State Interstate International Free Quote Let's Move Get a Free Quote " * &q”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…dependable moving services matter. Since 2019, Mesa Moving and Storage has been proud”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory