Furniture Row

EDITED: September 2025 I've had nothing but headaches from the local Missoula store regarding the furniture we purchased the first week in April. Original timeline was a few weeks for a bed frame, and 6-8 weeks for a couch. 1st delivery resulted in damaged pieces for the bed frame- options were to have the pieces re-ordered and the delivery crew come back out to replace OR get a small refund.

Horrible customer service. Called 4 different times over 2 weeks regarding a late shipment that was 2 weeks behind schedule, never could get an update. Called earlier in the day to find out if the table had arrived, it had so I let them know we were on our way to pick it up.(1.5 hr drive) When I went in to pick it up the staff was in the back playing a board game and in a massage chair.

My wife and I stopped in looking for a solution to a open space we have in our living room... We were approached by a sales gal... She was wondering what we were looking for.. I informed her that we had purchased new furniture a bit ago and still have a open space... She asked if we had purchased it there, I said no, not this time (as I had purchased from furniture row in the past) , that I had purchased them elsewhere, and described what we were looking for...

I spent several thousands dollars on buying this couch and it started falling apart right around 2 years, which I didn’t think would be a problem because I bought the extended warranty. The entire reason I was sold on the warranty is because I was worried the electric recliner wouldn’t last. So I was upsold on the warranty, which I asked if it tore would that still be covered, I specifically remember them telling me it would all be covered, but after calling in they stated the warranty wouldn’t cover anything but…

Very helpful in beginning , waited 3 1/2 months for product , not once did my salesman touch base with me , I had to call and check with someone else every time! Personally picked up half of my sectional so I didn’t have to wait another 3 weeks for delivery , next day other half arrived, picked up.. unloaded it was wrong side, called the next morning to try and fix problem, not accommodating at all ..was told i would get a call back ..did not ..

Bought a sofa and love seat 10 years ago. Spent the extra money and bought the "lifetime" warranty. Our couch frame broke. Now we have only one of the 2 recliners working in the couch. Took our paper work into them and they told me that their "lifetime" warranty is only good for seven years. When said salesman sold me the "lifetime" warranty, he never said a word about this being for a limited time. If I would have known that it truly wasn't a " lifetime" warranty, I wouldn't have spent the extra money.

Threatened to tow my car at 2:00am for parking in their lot in the rear by the hotel. Was parked there for less than 2 hours. I have to stay at the hotel for work and the parking lot gets completely filled and there is nowhere else to park. I didn’t see any no parking signs either. Also went inside to look around and the staff is extremely annoying and desperate to make a sale when you’re just browsing. All the furniture they sell is extremely ugly, overpriced, and the quality is total garbage.

My salesperson was too interested in what was going on with his ordering problems then to really assist me. Fortunately for your company I had pretty much decided on what I was going to buy. I did however almost walk out when I started the buyer process and while doing so he again ignored what we were doing and talked to another sales person.