Mesa Moving and Storage

Avoid at all costs! They arrived 4 days late with most of our belongings being broken or missing. I would not recommend this company to anyone.

I am so disappointed at the unprofessional job Mergenthaler's did with my move. I have used their services many times in the past. I have never had an issue like this. I bought the top insurance for the move so there would be no issues if they damaged anything. Before the move, I called the office to make sure they knew that I wanted all mattresses in a box. This was because I was putting them in storage. It was written on the top of my contact.

We had them pack our home in Washington, and move us to Montana. They were prompt and fast at packing, however over time after moving we realized that there were numerous items that were not delivered to our new home. They made absolutely no attempt to locate our belongings when I inquired. True, I did sign the paperwork that said we received everything--hey the truck looked empty. I expected them to be professional and responsible, and actually keep all of my things together.

OMG, where do I start. First DOUBLE CHECK all boxes and every item for a tag. Do NOT believe the guy that the tag is on the box/furniture. We are missing stuff and we have no recourse. The other thing was that they loaded two smaller trucks at our home in Bigfork, then the next day after we have left the valley they loaded a trailer. Supposedly they did this the next business day but we cannot be sure. Our belongings were supposed to go into storage in Texas because our new home was not yet ready.

I hate to write negative reviews, but I just had a pretty poor experience and I'm bummed out about it. Amazon chose MTS to deliver some flat pack furniture , Mergenthaler is the local transfer station for them. I got an exception email from amazon saying my package couldn't be delivered. So I called the local MTS number and talked with Christy who was snippy with me immediately , and continued to be short and rude throughout both conversations.

We would give zero stars if possible. Our valuable belongings were damaged due to how things were loaded in the truck, then transferred to a second truck and then a crate, and then another truck in transit. The movers who unloaded were aghast at how the crate exploded with heavy items careening down the ramp. We filed a claim with photographs to prove the damages and were told the damaged pieces were disallowed due to us disposing of them after the movers told us they had documented the damages.

Horrible customer service. My husband and I were told that this company would be at our house to pick up an item that we were returning to costco. The day was scheduled and an estimate time was given. Items were placed out on deck ready to be picked up, as instructed, in the middle of winter . They did not show up the scheduled day, nor did we get notified that they would not be here.

This company was hired to make the on site delivery for another shipping company. As of now, it is two days late. I attempted to reach them four times today and left messages. I called the other shipping company and they got a hold of them and said I would hear from them by 9am. It's now 6pm and still no returned call. Additionally, when I look up the tracking number it claims that and attempt to set up a delivery appointment had been made, when in fact, they haven't reached out to me at all!