MiniMove - Vancouver
Moving and storage service in Vancouver, British Columbia
Google rating
4.9
Ratings counted
260
Are 1 or 2 star
1.2%Unusually few
The rating breakdown
3 of the 260 ratings in Google’s published star breakdown for MiniMove - Vancouver are one or two star.
Against other movers in Vancouver
1.6 percentage points lower than the middle of the 21 movers in Vancouver we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 244 | 93.8% | |
| 4 star | 13 | 5.0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 1.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is MiniMove - Vancouver at 1.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for MiniMove - Vancouver, counted by matching the words they used.
- Crew conduct3 · 100%
- Late, delayed or a no-show2 · 67%
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for MiniMove - Vancouver. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Absolutely the worst moving experience of my life. The movers arrived 1 hour late, did not bring the promised packing boxes, and refused to help with packing. I had very few items (only one mattress as a large item, no dining table, no couch, no TV stand), yet they claimed my belongings would not fit in a 20-foot truck. Halfway through, they unloaded my items back onto the ground and left, insisting I needed to pay for another truck. The office stalled my calls and even demanded my credit card before continuing.
Ali we sincerely apologise for any headache or stress that was caused on your moving day. We appreciate you reaching out with feedback. The only way we can ensure we continue to provide excellent service is to learn from our mistakes.
Terrible experience. Very unprofessional service. They broke glass in my special cabinet and said their insurance will cover it. After spending many hours searching someone, who can replace the curved broken glass, this moving company does not want to pay for the repair. Do not use them if you don't want loose your precious items and your money.
Renca, We are truly sorry that your move did not go as planned. Even when everything is done correctly, glass can break. We have reached out to make things right and hope that we can work with you to resolve this matter. Please feel free to give us a call to discuss this further with us.
Horrible experience. The movers arrived late and then said the company never told them they were supposed to do the packing — so they didn’t pack anything at all. They were rude, constantly complaining, and at the end refused to take many of our items even though the truck had space, they said we have to move those ourselves. Absolutely the worst service, would never recommend.
Hi Tina, We are unable to match your name or negative experience with any move in our records. Your experience does not represent the level of care and professionalism that we have provided for over 40 years. Please, if you were our customer, contact us and we can resolve your complaint today.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast132 · 55%
- Professional and courteous128 · 53%
- Turned up when they said56 · 23%
- Careful with belongings31 · 13%
- Kept in touch15 · 6%
- Price matched the quote6 · 3%
Counted across the 240 four and five star reviews we have read for MiniMove - Vancouver. A review can mention more than one thing.
In their own words
I highly recommend, Great communication with prompt responses and how quickly I was provided with a moving quote as well as helpfulness in arranging all of this has been outstanding. I am so grateful for the movers I was set up with! Nick and crew were phenomenal. Very professional, great communication, arrived not only on time but early, friendly, worked tirelessly at a fast pace, respectful, and extremely careful with all walls and belongings.
Thank you Kari for the great review and the recommendation. We work very hard to provide professional and top notch service from start to finish. We look forward to taking care of any and all of your future moving needs.
Good Price!!! MiniMove provided me with top-notch customer service from beginning to end, and the moving team assigned to my file were professional, efficient and respectful. The lead mover was also helpful in trying to help me with navigating the app to process my payment. Due to the excellent service I received from the admin. staff and the moving team I will not hesitate to use MiniMove again! ~ Shelley Arthur
Thank you Shelley for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our team. We strive to provide professional, efficient, and respectful service to all our clients with a focus on making your move as smooth as possible from start to finish.
Awesome, Jayden and Duncan were friendly knowledgable and professional! Work commenced immediately upon arrival. Important items from my moms estate were shrink wrapped without being asked and plenty of blankets used on all pieces for protection. These two (Jayden and Duncan) are a great couple of efficient hard working young men that took no breaks during the move. My wife and I were extremely pleased with the whole process including the support help in the office.
Thank you for taking the time to share your experience and for leaving suck a great recommendation. From booking to moving day, our teams works hard to make everything go as smoothly as possible. This includes friendly, cheerful, efficient throughout the entire process.
This is the third time I've used MiniMove in just a little over a year, and I've been absolutely thrilled with the professionalism, timeliness, and effort this team put into making sure all my furniture and contents were properly cared for during my timely move. I've insisted on getting the same movers (Caleb and can't recall the name of the other gentleman) each time because frankly, that's how good this very nice people are.
Aaron, thank you for your wonderful review of our moving services! We're delighted to hear that your experience with Mini-Move was fantastic in every way. It's great to know that our team demonstrated professionalism, skill and care during your move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff27
- efficient movers26
- small move14
- hard working staff14
- quick move10
- efficient move6
- on time6
- booking process5
- mini move4
- prompt responses2
What the company says about itself
Taken from MiniMove - Vancouver’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“Vancouver Mover 100,000+ Happy Moves Since 1982 Call 604-678-5901 Call For a Free Quote”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“'s Favourite Moving Company MiniMove is family owned and operated. We're proud of our reputa”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Since 1982 Call 604-678-5901 Call For a Free Quote Quick Online Quote Get Your Estimate Ho”Raw text captured from the page, including any surrounding navigation.