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Miracle Movers

Mover in Wilmington, North Carolina

Google rating

4.8

Ratings counted

1,320

Are 1 or 2 star

5.4%Around typical

The rating breakdown

71 of the 1,320 ratings in Google’s published star breakdown for Miracle Movers are one or two star.

Against other listings in Wilmington

This company5.4%
Typical listing in Wilmington1.1%

4.3 percentage points higher than the middle of the 21 listings in Wilmington we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
1,21592.0%
4 star
241.8%
3 star
100.8%
2 star
80.6%
1 star
634.8%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Miracle Movers at 5.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Miracle Movers, counted by matching the words they used.

  • Damage to belongings19 · 43%
  • Items missing or never delivered10 · 23%
  • Crew conduct5 · 11%
  • Stopped responding5 · 11%
  • Price rose after the quote3 · 7%
  • Late, delayed or a no-show1 · 2%
  • Belongings withheld over payment1 · 2%

Counted across the 44 one and two star reviews we have read for Miracle Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

2-star Google reviewLinda M.a year ago
I’m not one to write negative reviews so I’ve had to think about this for a while. But I finally decided I had to write it. I will start with the guys were really nice and very accommodating however, many things went wrong with this move. They lacked attention to detail. Such as not keeping up with parts. We found a support post for our long dresser. We gave it to them, but we found later they didn’t bother to attach it.
1-star Google reviewPamela D.a year ago
We hired Miracle Movers for a local move. They ended up tacking on $1,400 + over the agreed upon price. Said it was because we needed many more boxes than they quoted. We asked for proof, they refused to show us the actual breakdown of boxes, but did tell us that we were charged for TV and art boxes (pricey). Didn’t need any since we moved those items ourselves. We took MM to small claims court citing excessive overage cost, won, and they had to pay us back.
1-star Google reviewlawscodavEdited a month ago
An absolutely horrific experience. (1) The movers showed up at our house without any packing supplies and were unaware that they would be packing our household items. Although this only delayed the start of the packing of our residence by a couple of hours, it highlights the extraordinarily poor communication skills of the “Relocation Specialist” of Miracle Movers Raleigh (5104 Chin Page Rd, Durham, NC 27703).
Reply from the business

Thank you for taking the time to share your feedback. We understand how stressful and emotional an overseas relocation can be, and we’re sorry for the frustration this experience caused.

1-star Google reviewAl S.a year ago
They came & packed & stored house furniture after plumbing catastrophe, charged extra for grandfather clock move. They held our furniture hostage until we paid repair contractor, who stole $50 K from us.even though they were paid! When they finally brought our stuff, they lost half of our stuff, dumped the grandfather clock in living room unassembled! They.backed truck on thin pavement edge & broke that (thousands $ damage) and shoved iPad in my face demanding a tip for their great service!
1-star Google reviewTracy C.10 months ago
In September of 2024 my wife and I had MM move our things from downtown Myrtle Beach to Sacostee. In the process, multiple items were damaged to include our brand new refrigerator; Every side of the unit was damaged with dings, scratches and dents. This is directly due to pure negligence since they never wrapped the appliance with anything more than a thin plastic wrap, with no cushioning qualities. Not even between the hand cart and the appliance.
1-star Google reviewMelinda N.8 months ago
We hired Miracle Movers based on a realtor referral, and it became the most unprofessional, frustrating move we’ve ever experienced—and we’re a military family who has moved many times. We dealt with late arrivals, careless handling of belongings, poor communication, and repeated price changes. Rob from Miracle Movers gave an in-home estimate of $3,900 for packing and transporting our household goods from Hope Mills to Virginia.
Reply from the business

Mrs. Nelson, I apologize for any confusion. I have reviewed our records in the Wilmington system and do not see you listed as a customer with us. I hope you are able to find a resolution soon. If you have any questions or concerns, please feel free to contact me at [phone removed].

1-star Google reviewAndrea M.4 years ago
I hired miracle movers in December 2021 to move a small player piano from a house. This piano had never been moved before. It was being moved 5 miles across town from first floor yo first floor. The Company charged me $600 to move this where it barely took 2 men to carry as they commented on how light it was. The movers placed the piano in the sitting room, and had me immediately sign a form and left. When I plugged the piano in that day the screen display was broken.
1-star Google reviewYanxia S.2 years ago
Reach out jason by email , regarding my moving , no response after 3 days ! I decided to write a review about my experience! First we have 6 beds and 2 dine in table 6 chairs washer and dryer plus a baby grand ! All other small things are moved before moving company came! They send 4 guys to move all of above ! Which takes 5.5 hours ! Wow, that is including my husband came to separate the bed frame and even my 15 years old jump in and help to carry ! Otherwise , it could be 7 hours ! Charge by hourly $250!

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous219 · 49%
  • Worked hard and fast181 · 40%
  • Careful with belongings85 · 19%
  • Turned up when they said78 · 17%
  • Kept in touch20 · 4%
  • Price matched the quote9 · 2%

Counted across the 447 four and five star reviews we have read for Miracle Movers. A review can mention more than one thing.

In their own words

5-star Google reviewJoy M.2 weeks ago
Miracle Movers are amazing to work with. They moved us from two storage units and an apartment to our new single-family house. The whole crew was very professional, super friendly, extremely helpful in every way. They cleaned up after themselves, when they came in they introduced themselves to everyone in the house, very personable, very efficient. they put together two beds and two tables and did a great job.I would highly highly recommend this company.
Reply from the business

Joy, thank you so much for the wonderful review and for highly recommending Miracle Movers. We're thrilled our team's professionalism, clear communication, careful handling, and on-time service made your move smooth, and we appreciate you noting the estimator's transparency, the GM's follow-up, and…

5-star Google reviewMary R.3 years ago
Miracle Movers are marvelous. From my first call with Vince for assessment and estimate pricing to the end of moving day it has been a great experience. My movers, Ray, Cody, and Princeton were professional, worked carefully and swiftly. They show great respect for my belongings and handled each box and every piece of furniture with care. This company was on target with estimate and it’s pricing was a great value. I highly recommend this firm and would use them again. Sincerely submitted, Mary A. Robinson
Reply from the business

Thank you so much Mary for the kind words, we strive for 5 star service! We appreciate you trusting us with your belongings. Thanks!

5-star Google reviewDeAnnaa year ago
I cannot say enough about the incredible experience I had with Miracle Movers in North Carolina! From start to finish, they exceeded my expectations and made my move seamless. First, Jack came out to provide a prompt quote and was always available for communication. He was very flexible with scheduling and let me adjust the dates when needed—something I really appreciated. On moving day, Richie was the lead mover, and he was amazing! He arrived on time with his team—Emanuel and Ty—to carefully pack all my items.
Reply from the business

Thank you so much for your wonderful feedback, DeAnna! We're thrilled to hear that your experience with Miracle Movers was incredible and that our team exceeded your expectations. It's great to know that Jack, Richie, and the rest of the crew made your move seamless and enjoyable.

5-star Google reviewKari H.2 years ago
Today we moved to our forever home with the help of Miracle Movers of Wilmington! We have never used a moving company before, but based on reviews, and at the recommendation from our realtor, we decided to go with them! Are we glad we did! We can’t say enough good things about our movers and how easy and stress-free it made this process! They were all great to work with! Very courteous, thoughtful, and respectful. They made sure everything was just right and that we were happy with the final result.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • courteous staff94
  • professional movers39
  • careful movers13
  • moving crew13
  • quick move12
  • furniture moving11
  • local move10
  • interstate move3
  • last minute move3
  • baby grand piano moving2

What the company says about itself

Taken from Miracle Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Mentions the Better Business Bureausays on their website
    Show the text this came from

    “…to their corporate office and the Better Business Bureau as well. Peter Abate 14:10 05 Jul 23 Mi”Raw text captured from the page, including any surrounding navigation.

  • Describes itself as family ownedsays on their website
    Show the text this came from

    “…before we move a single item. Local & Family Owned We are local to your area and 100% fami”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…in law works for miracle movers for over 5 years About 6 weeks ago, he broke his hand on”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…us apart from the competition. Get a free estimate Call Us now Best Moving Company in Wilm”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “…into account before your move. Fully Licensed and Insured We take our responsibility”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “…before your move. Fully Licensed and Insured We take our responsibility seriously as”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews
  • chamberofcommerce.comdirectory
  • yellowpages.comdirectory
  • superpages.comdirectory

Before you hire Miracle Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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