Southern Moving & Storage

Before I signed the contract, I was told by Liz she was sending experienced movers since I was moving out of state. When the movers started to load the truck, they would start the master bedroom and not finish it and then go into the living room and not finish that, then start the other bedroom which was not finished and then go back to the master bedroom. I told them many times to be careful with my items because I had a lot of glass and ceramics. They did not listen.

I book for a cross country move 2 months in advance. I had a 4 bedroom 2 car garage that needed packed and loaded. I paid for a full service move. They were supposed to pack, load, ship, unload, and unpack at my new house. The people they sent showed up at 5pm on a Friday. It was only 3 people and they had no idea they were supposed to pack. They did not have any packing supplies. They head guy spent 2 hours doing an inventory even though I had already done that over the phone.

Used Southern Moving last May. Was quoted around $800 for a move less than 5 minutes up the street. They failed to send the appropriate number of guys for the amount of stuff we had. Not to mention, they didn’t even bring the proper equipment to be able to safely lift the heavy items.. I.e- no lift belts? One of the guys was clearly hungover and wanted to chat the entire time, including when he asked if he could have some of my items that were marked for donation to a local emergency housing nonprofit for victims…

Not Golden Retriever Approved I booked this move months in advance, hoping for a smooth transition—especially with a mother-in-law in our home who has dementia. What we got instead was a four-day ordeal that felt more chaotic than coordinated. Day 1: After being told “on the way” all day, the crew finally arrived around 4pm—eight hours late—with an attitude, one guy eating fruit snacks, another on the phone, and two others we never saw. They took two beds (why two? We still don’t know) and left trash on our porch.

This company damaged our $3000 couch, $1800 leather recliner, $400 hall tree and list a ladder and blower and charged $6500 for moving and storage just 1 1/2 away…They have not replaced our things and after 3 weeks we continue to have to run them down. I asked for an Owner to come or at least call me…”crickets”. This company should be prosecuted for their negligence and non-caring actions. We have filed and filled out forms and continue to try and contact them and no one has done what they said they would.

Moving guys were nice but overall experience was terrible. Only room that was suppose to be packed was kitchen, they decided not to do all of the kitchen and wrap and box 9 lamps instead which ended up being very expensive because they used two boxes per lamp, still managed to break 4 of the 9 lamps too. Also boxed boxes that I had packed, I guess so they could charge for more boxes. I got charged for three boxes they didn’t even use and left at the old house as well.

These guys are a disaster. We had them move and store our furniture for three weeks. The furniture and boxes came back damaged, two couches stained with grease, and boxes crushed it was apparent that there was very disregard to taking care of our furniture in this move and storage. To add salt to the wound, we were offered $217.80 for thousands of dollars worth of damage to our furniture.

The Crew was hard working and very friendly in an extremely hot day. Feedback for improving: 1. Crew Training to load the furniture and heavy items last so they can be placed first and fill in with boxes around them; 2. Organized placement of items especially in the garage (see photos) where it was totally disorganized; 3. Water and lunch for crew, who arrived with neither. I asked when they take a lunch break, and they said they eat at the end of the job. I went out and brought lunch back for them; 4.