Moove In Self Storage
Self-storage facility in York, Pennsylvania
Google rating
4.8
Ratings counted
323
Are 1 or 2 star
2.8%Around typical
The rating breakdown
9 of the 323 ratings in Google’s published star breakdown for Moove In Self Storage are one or two star.
Against other listings in York
About the same as the middle of the 14 listings in York we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 299 | 92.6% | |
| 4 star | 12 | 3.7% | |
| 3 star | 3 | 0.9% | |
| 2 star | 0 | 0% | |
| 1 star | 9 | 2.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Moove In Self Storage at 2.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Moove In Self Storage, counted by matching the words they used.
- Damage to belongings2 · 25%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Moove In Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had my belongings here for a year and a half and everything was destroyed by mice. I made management aware of this, gave them a key and they set glue traps… but left the traps with dead mice in my unit and never removed them. Insurance that comes with the unit only covers $500 of damage not including a $100 deductible. I ended up throwing away anything that wasn’t in a sealed box. You would think for a brand new climate controlled unit this would not be an issue.
Your concerns are noted. Please excuse any inconvenience.
Very unprofessional. Moved my stuff in had a slight setback and they wouldn't even work with my family to make payments towards my bill. Sold my stuff worth thousands for a fraction of the bill. Ignorant people. Hope you go out of business..
Marc, thank you so much for your business! We appreciate your loyalty and look forward to continuing to serve you. … More
I had a unit at the Richland location for about two years. Over the course of the first year, I told the property managers I had found dead roaches around my unit on two occasions. I wasn't there much since. Then, recently, I went in to get my couch cause I was giving it to someone. As soon as I started moving a few things, I started seeing mouse droppings. The more I moved, the more I found. It was too much. I decided I had to leave immediately!
We apologize for falling short in maintaining cleanliness at our Richland location. Please feel free to reach out to us at ([phone removed] to address your concerns.
Clean, climate controlled operation - that’s the one thing that is positive. BEWARE! This company throws on a lot of smoke and mirrors initially, but what they don’t tell you is that they will raise the monthly rent only a few months after you start using their units.
HelloSteven, we are always working to give our customers the best possible experience. We hope to continue building upon the relationship that we have with all of our customers - including you! Thank you for reaching out, and please feel free to contact us with any additional concerns.
The worst place to store. I have a unit rented for more than a year. For a long time I have been having problems with mice in the area and it has damaged my things. I have let him know and they have not made the attempt to clean or at least …
We take your feedback seriously. Please contact us at ([phone removed] to discuss your concerns further.
I WOULD NOT rent here. MICE AND UNETHICAL BUSINESS PRACTICES. I’ve had my things stored here for a year and they’ve raised the price on my storage unit TWICE . Upwards of $30. I went from paying $66 with insurance to now getting an invoice …
We regret to learn about your experience. Please contact us at ([phone removed] to discuss your concerns further.
So disappointed, after three months these raised our monthly rate by over 30 percent, first insurance the storage space increased. Don't rent from these people!!!!
Rob, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. Thank you, Moove In Self Storage
Their contracts require 30 days notice for rent increases but you will NEVER receive a notice, a credit, or an apology from their staff. DO NOT RENT HERE.
Julie, we’re sorry your experience with Moove In Self Storage wasn’t what it should have been, and we take responsibility for that. Please call us at ([phone removed] so we can speak with you directly and work toward a resolution.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 40%
Counted across the 10 four and five star reviews we have read for Moove In Self Storage. A review can mention more than one thing.
In their own words
Place seems clean, secure, and reasonably priced. Staff was very courteous and willing to take the time to answer any and all questions.
John, we’re glad the clean, secure grounds and fair pricing gave you confidence in your choice. Our team is always happy to answer questions and help make storage feel straightforward.
I came to move in Self Storage to look at two potential units but I got here at about 10 minutes before they close and there was another customer being helped. I waited until a few minutes after close and I apologize to Latoya who is the property manager and explain that I had hoped to be there sooner and that I did not want to hold her up. She told me it was not a problem at all and proceeded to show me the available units.
Michael, Latoya will be so glad to hear how much her flexibility and personal attention helped during your move. We’re happy she could show you the available units and get everything completed that evening, making one less trip for you.
Latoya was extremely friendly and very helpful. She made the process smooth and easy!
Katie, it’s great to hear that Latoya made everything feel smooth and straightforward. We’ll pass along your feedback, and we’re always here to make your next storage step just as easy.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff27
- helpful office staff5
- affordability5
- lease explanation5
- online rental3
- climate controlled2
- package receiving2
- painless process2
- free first month2
- temperature control2
What the company says about itself
Taken from Moove In Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“Mark, PA, we’ve grown from a small, family-operated business to a multi-state self storage”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“216;moo-ving’ communities forward since 1998 delivering storage solutions with hard”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory