Murfreesboro Movers
Mover in Murfreesboro, Tennessee
Google rating
4.5
Ratings counted
351
Are 1 or 2 star
11.1%Above typical
The rating breakdown
39 of the 351 ratings in Google’s published star breakdown for Murfreesboro Movers are one or two star.
Against other listings in Murfreesboro
9.3 percentage points higher than the middle of the 16 listings in Murfreesboro we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 298 | 84.9% | |
| 4 star | 11 | 3.1% | |
| 3 star | 3 | 0.9% | |
| 2 star | 3 | 0.9% | |
| 1 star | 36 | 10.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Murfreesboro Movers at 11.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Murfreesboro Movers, counted by matching the words they used.
- Damage to belongings20 · 54%
- Crew conduct6 · 16%
- Price rose after the quote5 · 14%
- Stopped responding5 · 14%
- Items missing or never delivered3 · 8%
- Claim or refund went nowhere3 · 8%
- Late, delayed or a no-show2 · 5%
- Booked by one company, moved by another2 · 5%
Counted across the 37 one and two star reviews we have read for Murfreesboro Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I hired these guys they broke my tv in transit I filed an insurance claim with no response then received a text from one of the movers accusing me of breaking my own tv, his name is Von I filed a claim through a third party insurance which I never heard anything, tried to call and follow up and never got a response from Aaron the “manager”, asked to speak to the owner and was told he was on vacation and never heard anything again. PLEASE DO NOT USE this company, terrible experience
We have no record of service under this name and cannot verify this experience. We encourage the reviewer to contact us directly so we can review any legitimate concerns.
Save your money!! Quoted a amount over the phone & then charged double on the day of moving. $360 to move ONE cabinet 25 minutes away. And top it off Supervisor was extremely rude over the phone. No customer service skills
We have no record of service under this name and cannot verify this experience. We encourage the reviewer to contact us directly so we can review any legitimate concerns.
I scheduled this moving company in July. They rescheduled me on the day that they were supposed to show up, claiming that my “paperwork” got lost in the shuffle. They never showed up on the day that they rescheduled me for. After waiting 3 1/2 hours, I called them to see what was going on and they were not going to be able to get me that day either.
This was my worst move ever!!! First, my daughter greeted them at the door and said they smelled like pot. They were only supposed to take the heavy items. They got it all out of the original house fine. When they got to the new house, moving in my washer they pushed the outside door into the wall. It now has a hole in it. Secondly, they did not wrap a light colored chair in plastic and subsequently got dirt on it. Thirdly, they either broke or somehow lost a round marble top to an end table.
We have no record of service under this name and cannot verify this experience. We encourage the reviewer to contact us directly so we can review any legitimate concerns.
WORST MOVING EXPERIENCE EVER! The movers went to the gas station in the middle of moving my items from the old place to the new place and were gone for 22 minutes and charged me an extra 30 min at the end of the move! They dropped several pieces of my furniture and broke my TV stand. Never acknowledged breaking anything and when I brought it to their attention they just looked at me, never apologized. They also broke the corner of the wall in the new apartment and again didn't even acknowledge it.
We have no record of service under this name and cannot verify this experience. We encourage the reviewer to contact us directly so we can review any legitimate concerns.
The movers sent out were awesome, but the management is horrible. I hired this company to move two storage units. I had an issue with a faulty lock that caused my key to snap in the second storage unit. Which was an issue out of my control and meant nothing was able to be moved. He contacted his supervisor about the issue and told him to still charged me the full amount. No option of a partial since the job wasn’t completed, which I would have been more accepting on.
We have no record of service under this name and cannot verify this experience. We encourage the reviewer to contact us directly so we can review any legitimate concerns.
Mover was extremely unprofessional. From the second he walked into the house he started complaining and said the move would take AT LEAST 6 hours for what we were quoted a 3 hour job.. He kept talking about how his boss always does this to him and he's always set up for failure. He spent equally as much time on the phone calling his boss as he did working. Even his helpers said it would be great if he did more working and less talking.
We have no record of service under this name and cannot verify this experience. We encourage the reviewer to contact us directly so we can review any legitimate concerns.
Horrible movers! Used them to move from an apartment to a new home on 6/15/2015 and they damage several pieces of furniture. Called Lee and he adjusted the rate by one hour since we had to stop loading to evaluate the damaged furniture and they told us we could file a claim. We did file within the 24 hours per the contract and rec'd one email with a confirmation number. NOBODY has called us and THEY don't have a PHONE number to CALL. We texted and emailed all the photos and NOTHING from them.
We take customer feedback seriously; however, after reviewing our records, we are unable to locate a customer account, move, or claim that matches the details described in this review.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous148 · 53%
- Worked hard and fast120 · 43%
- Turned up when they said54 · 19%
- Careful with belongings47 · 17%
- Kept in touch20 · 7%
- Price matched the quote8 · 3%
Counted across the 279 four and five star reviews we have read for Murfreesboro Movers. A review can mention more than one thing.
In their own words
Murfreesboro Movers were fantastic from the initial phone call to the last piece of furniture being placed perfectly in our new home. Our move from TN to FL was the smoothest outcome we have ever had with a moving company. The communication was outstanding. When we set appointments, they were prompt every time. From the on-site inventory, coming to the house to sign the contract, loading the truck and unloading the truck, we couldn't have asked for a better experience.
Thank you for the great 5-star review. It was our pleasure to serve you.
Had Von and Kay do a move for us yesterday and have to say we're looking forward to using them again for our next move. We really like the fact that Murfreesboro Movers gives an hourly quote and has a very reasonable rate. My wife got a quote for the six items we needed to move not realizing I had already made arrangements, and Murfreesboro Movers was $259 less. We got exactly the same care from Kay and Von that the other company tried to sell us on.
Thank you for the review. It was our pleasure to serve you!
The men who did the actual move, worked very hard all day for 12 hours! While a couple were very knowledgeable on packing and handling, a lot of damage occurred. packing was not done properly where the lack of cushioning on the bottom of a box where glass antique wine glasses ended up shattered. Thankfully I have lots so was not a total loss..several odds and ends were damaged so I wouldn’t recommend hiring them to pack. The actual move took twice as long.
Thanks for giving us the opportunity to serve you and for the opportunity to correct problems.
Be honest you're worried about your things getting destroyed and your house being damaged. When we moved, my wife and I had so much anxiety about the movers. We literally pulled each other aside the day before and before the movers got there day of and told each other, "things will break, walls will get damaged, and we will be okay, it's just something we have to deal with and we will stay calm.", because we've moved before and it's just what happens.
Thank you for the Great 5-star review. We are glad you were so happy with the service. it was our pleasure to serve you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff31
- professional movers14
- smooth move13
- affordability9
- careful movers7
- furniture placement5
- quick moving4
- easy scheduling3
- truck loading2
- phone quote2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory