National Storage
Self-storage facility at 13635 Merriman Rd in Livonia, Michigan
Google rating
4.8
Ratings counted
210
Are 1 or 2 star
2.9%Around typical
Google carries another listing under this name in Livonia. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
6 of the 210 ratings in Google’s published star breakdown for National Storage are one or two star.
Against other listings in Livonia
0.8 percentage points lower than the middle of the 14 listings in Livonia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 193 | 91.9% | |
| 4 star | 8 | 3.8% | |
| 3 star | 3 | 1.4% | |
| 2 star | 2 | 1.0% | |
| 1 star | 4 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is National Storage at 2.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 18%
- Turned up when they said1 · 9%
Counted across the 11 four and five star reviews we have read for National Storage. A review can mention more than one thing.
In their own words
Ms Brianna was very professional and polite. I'm so glad it was her that help me to get what I needed. Thanks again!
Hi, Quina. Your feedback is highly appreciated. Thank you for the review!
three or four conversations till deal was done. but facility appears clean. I will be mopping out unit because it appears something oily was spilled. and seems slippery. But the phone contacts were very helpful.. Sales team passed misinformation…. but life goes on. There is no manager on site!!!!
We appreciate your feedback, Jonas. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
Megan who help me with getting my storage unit size I needed. She has excellent customer service. And a great listener as well. I would recommend anyone who needs to store stuff to go to national storage. Keep up the good work. Thank you
Hi, Tasha. We are thrilled to learn that you had a positive experience with us!
Everything about my experience was perfect. Jessica was so knowledgeable and kind. I would highly recommend this company to all my family and friends.
We are delighted to hear about your perfect experience with Jessica at National Storage. Thank you for sharing your positive feedback!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- clean units6
- secure facility5
- climate controlled unit4
- storage unit size4
- safe property3
- phone support2
- unit maintenance2
- remote process2
- roomy rental2
- temperature control2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews