National Storage
Self-storage facility at 3940 KY-144 in Owensboro, Kentucky
Google rating
4.7
Ratings counted
463
Are 1 or 2 star
5.2%Around typical
Google carries other listings under this name in Owensboro. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing (1), the other listing (2), the other listing (3).
The rating breakdown
24 of the 463 ratings in Google’s published star breakdown for National Storage are one or two star.
Against other listings in Owensboro
1.3 percentage points higher than the middle of the 16 listings in Owensboro we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 400 | 86.4% | |
| 4 star | 29 | 6.3% | |
| 3 star | 10 | 2.2% | |
| 2 star | 5 | 1.1% | |
| 1 star | 19 | 4.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is National Storage at 5.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for National Storage, counted by matching the words they used.
- Damage to belongings2 · 22%
- Crew conduct2 · 22%
Counted across the 9 one and two star reviews we have read for National Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have had my Grandmother’s antique valuable furniture in storage since 2022 with periodic checks on the storage unit. The process to rent and pay my monthly bills has always been seamless and I have always felt that my items were safe in storage. As I was getting ready to move the furniture two weeks ago we found a water leak from the roof of the climate controlled storage unit.
Absolutely terrible company! Local office had a representative that was awful! Rude, obnoxious and actually told lies about me to her manager. This company will promise anything you want to hear but then never follow thru and then deny having said anything. Promise to return a phone call before 5 pm and then you never hear from them again! Stay away from this company! P.S. After this was posted they sent me the standard "we're sorry to hear this, how can we fix it?" routine message.
We appreciate your feedback, Kenny. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
Any if any of the notifications for increases were too late to really do anything with. Since it's no longer Sumo storage they have increased three times in less than a year. Staff is absolutely atrocious. They offer no help when needed, the website and the phone number to make payments are more of a hassle. I had had my storage unit from June 13th 2021 to November 29th 2023. And that time it is just been aggravation and far more complicated to deal with them then absolutely need be
We appreciate your feedback, Alonzo. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
After having my boat damaged. My gas tank wires cut and gas removed. There’s no cameras facing the area my boat is stored this is neglect on National Storage part. One of the main reasons the boat was at this storage location is because it’s gated and has cameras. It’s not a secure area if the cameras aren’t covering the entire property. I was giving the Corporation telephone number and Melissa hasn’t called me back. Thanks for nothing
Apologies for any inconvenience with your boat damage and security concerns. Our manager in charge of that district will be contacting you to address any concerns.
Rented a unit from Sumo Storage for 6 years and never once had an issue until National Storage took over a few years ago and now my belongings have been auctioned off after renting for over 8 years!!!! This company is pathetic, they care nothing about their customers or their personal belongings!
Hi, D. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at National Storage and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
Jody's unprofessional behavior, lack of empathy, and focus on being right rather than understanding the customers' needs are deeply concerning. As a homeless person, I felt discriminated against when she looked at me and made a judgment …
Hi, Sherry. At National Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at ([phone removed]!
They harass you constantly! Numerous times a day. I had to block them from calling me. I was late, but I pay every month including all fees. Once they took my payment off my card without me approving it. They said the lady who took my …
I hate how they went up on prices, and insurance isn’t optional. And they don’t allow partial payments throughout the month even if you ask them to keep you locked out of it. They don’t work with you in anyway..
We appreciate your feedback, Krystal. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 19%
- Worked hard and fast2 · 13%
Counted across the 16 four and five star reviews we have read for National Storage. A review can mention more than one thing.
In their own words
Highly suggest National storage! Staff very helpful and polite! We will definitely do business here and recommend people here!
Hi, Philip. We are thrilled to learn that you had a positive experience with us!
I went there with my friend Chuck Watson on account of his wife lied about paying the bill, and it was several months behind. Jody was there to help out. She made everything so easy. She was the best. She …
Hi, Frank. Your feedback is highly appreciated. Thank you for the review!
Have been using them for a few years now and never had any issues. The prices are very fair and the staff have all been very nice. I highly recommend storing here!
Hi, Arlaux. Thank you so much for leaving us a stellar review!
Very reputable business with very kind people in their office. I'm very happy with their business and recommend all to their services.
Hi, Chris. Thank you so much for leaving us a stellar review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly rent26
- ease of renting8
- friendly people7
- homely atmosphere5
- clean storage unit4
- secure facilities3
- clean office2
- easy to move around2
- storage unit size2
- neat and clean2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews