National Storage
Self-storage facility in Southfield, Michigan
Google rating
4.8
Ratings counted
504
Are 1 or 2 star
3.4%Around typical
The rating breakdown
17 of the 504 ratings in Google’s published star breakdown for National Storage are one or two star.
Against other listings in Southfield
1.9 percentage points lower than the middle of the 6 listings in Southfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 447 | 88.7% | |
| 4 star | 29 | 5.8% | |
| 3 star | 11 | 2.2% | |
| 2 star | 4 | 0.8% | |
| 1 star | 13 | 2.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is National Storage at 3.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for National Storage, counted by matching the words they used.
- Crew conduct3 · 38%
Counted across the 8 one and two star reviews we have read for National Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have never had the problems I am having with this office until the past few months. Jack is and was an amazing manager. His customer service was stellar. However, I recently went to put some things in my storage only to find out my lock was changed and no one ever contacted me to come to the office and pick up new keys. I live an hour away. I sent an email and no one still has not contacted me to resolve this issue. I called today to speak with Francis and spoke with someone named Daisha who was rude.
Hi, Jennifer. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at National Storage Centers and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
This was my first (hopefully my last) storage unit that I have ever purchased. I personally did not have a good experience with the staff at this location and I strongly advise anyone who is looking to store here to choose a different company. If you are someone who is experiencing financial issues I do not recommend this place because they WILL NOT work with you. The storage units at Coolidge and Maple (next to Enterprise Car Rental) is a great place to store (Family previous Experience).
horrible customer service, we don't feel comfortable leaving my items here knowing the chick at the desk will have access. she's very unprofessional, left the front door unlocked & unattended for long periods of time, turns the office phone off after a certain time, etc, rude girl that needss a career change asap!
I was a customer for 3 years. I fell in hard times they did not work with me. They auctioned my belongings off. I had personal stuff, family pics and the buyer did not turn them in to the company. This was a heart breaking incident. …
We apologize for any inconvenience you experienced, Karen. We strive to provide excellent customer service and we regret that we were unable to meet your expectations. If you have any further concerns, please reach out to us at ([phone removed] so we can address them.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 43%
- Worked hard and fast1 · 7%
Counted across the 14 four and five star reviews we have read for National Storage. A review can mention more than one thing.
In their own words
I have been a loyal tenant for more then 15 years. Over that time I have met a lot of property managers but none like Tasha. She is a breath of fresh air quite honestly. Always pleasant and helpful. Her courtesy reminder calls have been VERY helpful and welcomed. I am glad we have someone who is professional and compassionate. I have referred many friends and family over the years. With a manager like Tasha I know they will be handled with care.
Hi, Marlin. We are thrilled to learn that you had a positive experience with us!
I had a good experience with this company and the staff was very helpful. Fast quick service and a clean unit.
Hi, Lisa. Your feedback is highly appreciated. Thank you for the review!
Hello! I’m very satisfied with the product here at National storage. From the time I walked in the door I was greeted professionally and the young lady Tasha was very knowledgeable about the availability of the units. I will definitely refer others to this place. Happy customer!!!
Hi, Ester. Your feedback is highly appreciated. Thank you for the review!
My customer service person, she was very kind.Respectful explaining thing very nice.I love that she understands.She found what i'm looking for and that's what the custom needs
Hi, Venessa. Thank you so much for leaving us a stellar review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- clean facility19
- informative staff9
- helpful representative5
- rental process5
- lock usage instructions3
- safe storage3
- clean environment3
- clean unit2
- truck rental2
- finding the perfect unit2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory