The Art of Moving Co.
Moving and storage service in Southfield, Michigan
Google rating
4.5
Ratings counted
27
Are 1 or 2 star
11.1%Above typical
The rating breakdown
3 of the 27 ratings in Google’s published star breakdown for The Art of Moving Co. are one or two star.
Worked out from 27 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Southfield
5.9 percentage points higher than the middle of the 6 listings in Southfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 23 | 85.2% | |
| 4 star | 1 | 3.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 11.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Art of Moving Co. at 11.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Art of Moving Co., counted by matching the words they used.
- Damage to belongings1 · 33%
- Late, delayed or a no-show1 · 33%
Counted across the 3 one and two star reviews we have read for The Art of Moving Co.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My mothers move was scheduled to begin between 9am and 10am. I get a call at 8am the day of asking to push back the move to between 10am and 11am because the movers were "tired" from the night before. My mother naively obliged. 11am passes and no call, no show. We've already made a mandatory minimum deposit of $106 the previous day. I call three times and FINALLY get an answer. Asking why no one has shown up or called to say why they were late. Initially all I got was "sorry... the movers are near by...
Do Not use this company. They broke my furniture and would not pay me one dime. They will not answer my calls. When they do answer the phone the owner try to pretend someone else has been answering my call. They continue to promise to pay and won't. I just gave up pursuing them. This company should not be in business. They charged way too much to be treated like this. Call anybody else. I only gave one star because you can't post without it. I give them "0" stars.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast7 · 47%
- Professional and courteous6 · 40%
- Turned up when they said3 · 20%
- Careful with belongings2 · 13%
Counted across the 15 four and five star reviews we have read for The Art of Moving Co.. A review can mention more than one thing.
In their own words
I called for a quick move due to a cancellation with another company. From the first moment I spoke to someone to the very end of my move ... EVERYTHING was exceptional. They were on time, professional, efficient, quick, attentive to our needs and very pleasant. These guys were very energetic and they came in the door ready to work. We were totally impressed with their service and how they treated us and our items.
The team did a great job with my move. They efficiently and carefully moved my belongings from my apartment into my first home. They heavily wrapped all of my fragile items with blankets and plastic wrap so they did not get damaged. The movers were also very friendly and patient with my requests. The whole team was easy to work with and I felt their services were very fairly priced. Thank you!
Thank you! for your business and your 5 star review
I needed movers on short notice to move my entire house (contents). Ray came to the rescue. Came out to the house for a quote after visual inspection. His crew were unbelievably strong and efficient!! They moved my items 250 miles to my storage unit!! They unloaded the truck right into my unit effectively and without mishaps!!! Thanks to Anthony and Mr. Willie who worked hard and quick despite the circumstances!!!!
This was a great experience. The cheapest estimate after calling 7+ companies for the services offered. They were efficient, on time, and all my items arrived without a scratch. They even moved some extra furniture to create a desired layout at my roommates house. I would highly recommend them for any of your moving needs.
Thank you for using the Art of Moving co. We appreciate your business and thank you for the 5 star review
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency3
- careful handling2
- friendly movers2
- apartment2
- moving company2
- work2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- mapquest.comdirectory
- facebook.comsocial
- bizapedia.comdirectory