National Storage
Self-storage facility at 3016 Cass Rd in Traverse City, Michigan
Google rating
4.4
Ratings counted
170
Are 1 or 2 star
10.6%Above typical
Google carries other listings under this name in Traverse City. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing (1), the other listing (2).
The rating breakdown
18 of the 170 ratings in Google’s published star breakdown for National Storage are one or two star.
Against other listings in Traverse City
4.8 percentage points higher than the middle of the 13 listings in Traverse City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 129 | 75.9% | |
| 4 star | 14 | 8.2% | |
| 3 star | 9 | 5.3% | |
| 2 star | 7 | 4.1% | |
| 1 star | 11 | 6.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is National Storage at 10.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for National Storage, counted by matching the words they used.
- Price rose after the quote2 · 22%
Counted across the 9 one and two star reviews we have read for National Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I picked this company as they had the best move-in deal. The service and billing was a nightmare as the invoice has the wrong address, so myself and others had payments just floating around and we were harassed for not having payments in; which causes additional fees. In the end, a regional manager helped straighten things out. I can say that they have many sizes of u it’s available, although costly, they’re pretty nice.
I've been trying to make a payment for weeks. They never answer the phone and wait days or weeks to call back when I leave a message. Then I owe more because I could not get through any person or device to pay them. The last few weeks, the kiosk has been freezing up when I try to pay. They added $100 to my bill without notice to "remove it from the auction list". Every time I go to the office, it's dark, locked and no one is there to answer the door.
We appreciate your feedback, Edi. If you would like to discuss your experience further, don't hesitate to reach out to our call center at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
I started renting here when it was safe harbor. The price doubled while I had a unit after National Storage took over. The gate almost never functions. So you are either locked out or it is left open. I had insurance the entire time and despite submitting my paperwork I was still charged their insurance fee. They charge you for everything, even your bill. Would not recommend.
We apologize for any inconvenience you experienced during your time with us, Kody. We understand your concerns regarding the price increase and the functionality of the gate. We strive to provide a secure and reliable storage experience for … More
Difficult to pay your bill online, the phones they call you from barely have any service so when they call and try to take your payment over the phone the call borderline drops. After all of this struggle to pay your bill the will tack on an outrageous late fee! I’m going to be clearing out my storage unit next week and finding a different company to do business with.
Hi, Alec. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at National Storage and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
New owners have raised prices TWICE & restricted access to what has ALWAYS been a 24 hr site, pure BS! They also appear to have fired the woman who worked there for YEARS and the new girl is unable to comprehend customer service. There are numerous self-storage facilities in & around TC, don't give this place a dime!
Hi, Boho. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at National Storage and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
Under it's prior ownership and name of Safe Harbor, this was absolutely the best storage facility in Traverse City. After being taken over by National Storage the prices increased dramatically and continuously while and the site has become …
We appreciate your feedback, Caroline. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
They don’t answer the phone they don’t answer their emails they don’t return their messages they don’t read their emails and they’re not in the office on time when the office opens because you still get the phone message sayingwe’re not …
Hi, Marco. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at National Storage and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
I would spend over $100 a month when it only cost me $35 for the same space. I would never recommend this place ever. Sorry but you are overpriced
We appreciate your feedback, William. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 23%
- Worked hard and fast1 · 8%
Counted across the 13 four and five star reviews we have read for National Storage. A review can mention more than one thing.
In their own words
Very friendly and knowledgeable help. Excellent facility easily accessed with proper security measures, very safe. This has been a superlative experience dealing with them.
Hi, Suzy. Thanks for taking the time to share your positive experience. We truly appreciate it!
Megan did a great job completing all the paperwork very efficiently for a storage unit in Traverse City. Very much appreciated👍 …
Hi, George. Thank you so much for leaving us a stellar review!
Had to leave and get a pair of scissors and a knife to cut thru the zip tie to get into my storage unit, although it was accompanied by a nice welcome sticker! Probably could let people know about that when you rent. It was also really …
Hi, Louise. Thank you so much for leaving us a stellar review!
I had a storage unit for 3 years with National. The upgraded gate system was helpful and the customer service is top notch. My rates went up 2 times a year, other than that it worked out well for me.
Hi, Aislyn. Your feedback is highly appreciated. Thank you for the review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly call9
- secure property6
- rental process4
- first month deal2
- gated entry2
- light in unit2
- reservation process2
- office on site2
- seamless process2
- quick setup2
What the company says about itself
Taken from National Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…to the property seven days a week with 24/7 access available, our drive-up storage”Raw text captured from the page, including any surrounding navigation.