National Storage
Self-storage facility at 5215 Curtis Rd in Traverse City, Michigan
Google rating
4.7
Ratings counted
277
Are 1 or 2 star
5.8%Around typical
Google carries other listings under this name in Traverse City. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing (1), the other listing (2).
The rating breakdown
16 of the 277 ratings in Google’s published star breakdown for National Storage are one or two star.
Against other listings in Traverse City
About the same as the middle of the 13 listings in Traverse City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 237 | 85.6% | |
| 4 star | 17 | 6.1% | |
| 3 star | 7 | 2.5% | |
| 2 star | 3 | 1.1% | |
| 1 star | 13 | 4.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is National Storage at 5.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 27%
- Worked hard and fast3 · 20%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for National Storage. A review can mention more than one thing.
In their own words
Excellent customer service, super clean units, and a friendly, helpful manager who went above and beyond to make sure we were happy made our experience the best I can imagine. Thank you! We highly recommend the Traverse City Curtis Road facility.
Hi, Sally. We are thrilled to learn that you had a positive experience with us!
Rented a space for my boat trailer again this summer and again found the experience seamless and efficient! Thanks Christina.
Hi, Dave. We are thrilled to learn that you had a positive experience with us!
I've had to rent many units over the past years and they have always had very clean units. Thought come winter it could have been hard to get in but it was always well maintained and if I ever had a question I could always find a member there to help me out.
Hi, Arissa. Thanks for taking the time to share your positive experience. We truly appreciate it!
Overall we had a very good experience storing our RV at this facility. We never had an issue getting to the RV. The only issue we had was on occasion it was challenging getting the RV out of our assigned spot due to how a neighbor parked their RV.
Hi, Josephine. We are thrilled to learn that you had a positive experience with us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- clean area8
- secure units6
- rental process4
- thorough explanations4
- climate control4
- easy registration3
- affordability2
- competitive rates2
- no contracts2
- thorough staff2