Neighbors Moving, LLC
Google rating
4.9
Ratings counted
132
Are 1 or 2 star
1.5%Unusually few
The rating breakdown
2 of the 132 ratings in Google’s published star breakdown for Neighbors Moving, LLC are one or two star.
Against other movers in Evanston
5.0 percentage points lower than the middle of the 11 movers in Evanston we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 130 | 98.5% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.8% | |
| 1 star | 1 | 0.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Neighbors Moving, LLC at 1.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Neighbors Moving, LLC, counted by matching the words they used.
- Damage to belongings1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Neighbors Moving, LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Everything started off smoothly. Both movers, Adam and Adam, arrived on time and were polite and professional at the beginning. However, during the second drop-off at around 3:30 PM, they informed us they needed to take a 30-45 minute break due to labor laws. We respected that and waited patiently for their return to unload the final portion of the move. Unfortunately, they never came back.
Hi Jess, Thank you for reaching out and sharing your concerns. We’re glad to hear the … More
I agree with the reviews about them being prompt and courteous. But the crew damaged my apartment, assured me they'd fix everything to get me to sign the receipt, then ignored my MANY attempts to contact them about repairing the damage they did.
Hi Cheswick, We believe you may have the wrong Neighbors Moving company. We searched your … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 48%
- Worked hard and fast8 · 38%
- Turned up when they said7 · 33%
- Careful with belongings2 · 10%
- Kept in touch1 · 5%
Counted across the 21 four and five star reviews we have read for Neighbors Moving, LLC. A review can mention more than one thing.
In their own words
Adam and Tolly were amazing! They were on time, very professional, gave recommendations on how to make the move as efficient as possible. I really appreciate these two gentlemen. Thank you both! 10/10 recommend Neighbors Moving.
Adam, Nino and Marcus were amazing! They showed up early, and really over communicated to make sure my needs were met! They went above and beyond for me as well! They really took the stress out of moving! If you’re looking for a stress free …
Great Experience. Both the movers came a few minutes earlier and wrapped up within an hour both loading and unloading. Highly recommended.
We had an incredible experience with Adam and Adam. They were on time, worked hard, and unloaded our trailer on one of the hottest days of the year. Without these two, our move experience would have been much more difficult. They worked steadily, unloaded the entire trailer and then made sure everything was placed where it needed to be. We will definitely be calling these guys back if we need more help - they completed the job in less time than we had booked and were so courteous throughout the process.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff12
- professional movers5
- early arrival5
- last minute booking4
- efficient packing3
- fast moving2
- unloading at storage unit2
- affordability2
- quick loading2
- careful crew2