Next Step Movers LLC
Mover in Springdale, Arkansas
Google rating
4.8
Ratings counted
57
Are 1 or 2 star
3.5%Around typical
The rating breakdown
2 of the 57 ratings in Google’s published star breakdown for Next Step Movers LLC are one or two star.
Against other listings in Springdale
1.6 percentage points higher than the middle of the 18 listings in Springdale we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 53 | 93.0% | |
| 4 star | 1 | 1.8% | |
| 3 star | 1 | 1.8% | |
| 2 star | 1 | 1.8% | |
| 1 star | 1 | 1.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Next Step Movers LLC at 3.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Next Step Movers LLC, counted by matching the words they used.
- Items missing or never delivered1 · 100%
Counted across the 1 one and two star review we have read for Next Step Movers LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Unfortunately I'm going to have to write a somewhat negative review after being disappointed in many missing items that never arrived to my home. I contacted Andrew he had really nothing to say after I told him everything I was missing it added up to the tune of over $1,000. The most important things that I was needing as well didn't seem to matter though. I tip them well I paid them well I even gave them a gift and I wound up having to pay more money and loss than I was willing to accept.
I apologize you feel this way and would love the opportunity to have a phone call that can lead to solving this issue as too we have no recollection of what you are talking about or any prior contact. Please feel free to call [phone removed] or [phone removed] thank you and have a blessed day
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 60%
- Worked hard and fast4 · 27%
- Turned up when they said2 · 13%
- Careful with belongings2 · 13%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Next Step Movers LLC. A review can mention more than one thing.
In their own words
I had an excellent experience with the movers today! They were professional, efficient, and handled all of my belongings with great care. They showed up on time, worked quickly without cutting corners, and made what could have been a stressful move feel smooth and easy. Their positive attitude and attention to detail really stood out. I truly appreciate the hard work they put in and would highly recommend them to anyone looking for reliable movers. Thanks again for making my move such a great experience!
Tonya, thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience with us. It was a pleasure helping you with your move, and we’re glad our team could make the process smooth and stress-free … More
Next Step Movers did a great job with my move to North West Arkansas. Their staff brought runners to protect the floors and were careful with our walls. I will use this company again for future moves.
Thank you Mr Ryan!! We appreciate you putting your trust in our company!!
The team at Next Step Movers were AWESOME! They worked so hard and worked so well together. The communication was top notch! Don’t hesitate to hire these guys they will not disappoint!
Thank you Stacy! We appreciate the review and are very fortunate to be able to get you loaded with a flawless move!
This team worked hard and got our truck unloaded efficiently and quickly. I was amazed at how hard they worked and the care they gave every item. They made sure I was happy and didn’t mind placing things where I needed them. They had a great attitude and I would highly recommend them! Thanks again, Next Step Movers!
Always it was our pleasure to service your move!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling of belongings13
- respectful staff8
- polite movers4
- polite and kind3
- careful packing3
- easy worry free move2
- truck unloading2
- kind crew2
- locally owned2
- long distance move2
What the company says about itself
Taken from Next Step Movers LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“…settling into your new space. We’re a family-owned, full-service moving company based in F”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“Make Your Move? Contact us today for a free quote and let us help you take the next step”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- thumbtack.comreviews