Nilson Van & Storage
Google rating
3.9
Ratings counted
59
Are 1 or 2 star
22.0%Well above typical
The rating breakdown
13 of the 59 ratings in Google’s published star breakdown for Nilson Van & Storage are one or two star.
Against other listings in Savannah
18.2 percentage points higher than the middle of the 20 listings in Savannah we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 32 | 54.2% | |
| 4 star | 13 | 22.0% | |
| 3 star | 1 | 1.7% | |
| 2 star | 2 | 3.4% | |
| 1 star | 11 | 18.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Nilson Van & Storage at 22.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Nilson Van & Storage, counted by matching the words they used.
- Damage to belongings4 · 50%
- Crew conduct4 · 50%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for Nilson Van & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Run far far way - do not choose this company for your move. Choosing a moving company can be confusing and overwhelming. Let me do you a favor and eliminate Nilson/Mayflower from the running. We decided to go with Mayflower, thinking that a bigger company would be more responsible for our move from SC to FL. Boy were we wrong. They violated our contract and did not fulfill our move as promised during every single step of the process.
Sarah, We regret to hear that your recent experience was anything less than exceptional. Our goal is to always provide high quality relocation services and we are sorry for your experience, as it is not typical for either Nilson or Mayflower.
Incredibly unprofessional moving experience. It took a five-person crew twelve hours to move out a two bedroom apartment on the third floor, and my wife and I carried many of the boxes to the moving truck. Our items were poorly packed, resulting in damages sustained to many of our belongings. The crew argued periodically throughout the day, and several of them left before the job was done.
I have moved about a dozen times so I know what to expect. This was very disappointing. And it was a local move that I made. The day of packing we did not have the right number of people until several hours into the day. That resulted in the packers working late into the evening. The next day the movers showed up with the wrong sized truck and down a few movers. That took several hours to resolve. Because they were short staffed they did not finish the move on Friday.
Lucy, we are sorry to hear that this was your experience. We would like the opportunity to address your concerns. Please reach out to us directly at [phone removed] when you have a chance. Thank you, and we look forward to hearing from you.
Very uninformative company, did nothing give any updates on HHG and after we called a month after they supposedly moved our stuff they couldn’t tell us where their driver is and stated our goods were still at the original destination with no proposed date to be where we were. Unprofessional and not courteous.
Stacy, we aim to deliver a premier moving experience. We’re sorry to hear about this and appreciate you taking the time to share this information. Please continue working with your TSP if you have any further questions or concerns.
This company is a joke an I'd guess any good reviews came directly from them. They literally throw your furniture into their trailer with no pads and bust everything you own.
Kenneth, we are very sorry to hear about this and would like to investigate this. However, we are unable to identify you based on your review. At your convenience, please call Customer Service at [phone removed]. Thank you.
The crew that came out even though they insisted they were experienced. Packers were not they were horrible. They broke one of my lamps. I would never ever.
I’m sorry to hear about your experience, Denise. It’s disappointing to know that the packing did not meet your expectations. It's difficult to pack a home when decisions as to what needs packed changes often.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 29%
- Kept in touch5 · 24%
- Turned up when they said3 · 14%
- Careful with belongings3 · 14%
- Worked hard and fast3 · 14%
Counted across the 21 four and five star reviews we have read for Nilson Van & Storage. A review can mention more than one thing.
In their own words
Review from recent customer via email: I would love to take the survey however I do not have access to Google Account nor Facebook. Feel free to use this review on any site you wish. I give ***** (5 stars) to Nilson Van and Storage, an affiliated local team for Mayflower. I am very pleased to have selected Mayflower for our moving. We started back in January with our move from Connecticut with Murphy, the local team for long distance to haul our belongings to a storage unit in South Carolina.
Thank you so much for taking the time to share your positive experience. We strive to provide this level of service to all our customers, and we're so pleased to hear we met this goal during your relocation with us. Your kind words will be passed along to the parties involved in your move.
I would highly recommend this company. Very friendly and professional staff. They took their time to make sure everything was properly wrapped and boxed in the best way possible. They communicated clearly and asked all the right questions. This is an overseas move so I am anticipating to see how everything turns out in 2 months!
I moved from SC to TN, and this was the first time I used a moving service. I had three companies provide me with estimates. The estimator sat down and explained everything to me, answered questions, and made me feel at ease. These guys were hands-down the best company I had come provide me with an estimate, so it was a no-brainer to go with Mayflower/Nilson Van & Storage. The estimator and the moving coordinator were quick to respond to emails and an absolute pleasure to work with.
London, we’re happy to hear that you are settled into your new home. Thank you for sharing the details of your experience. We will share them with our crew. Thanks again for the great recommendation.
I've never moved such a large move as this one or used a moving company but NILSON VAN was AMAZING!!! I had such a wonderful experience. They arrived on time, took great care of each of my furniture pieces, everything delivered in a timely manner without ANY issues. Joe and his teams in both state locations were professional, nice and did an amazing job wrapping everything up so it was protected and in the same shape arriving. He and his teams were like human machines!
Tammy, we are so grateful for your kind words and detailed feedback! We're delighted to hear about your excellent experience with our team at NILSON VAN and STORAGE. Thank you for trusting us with your move and for highlighting the professionalism and care provided by Joe and his teams.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- crew7
- professional staff5
- communication5
- truck4
- estimate4
- polite staff3
- coordinator2
- local moving2
- care of belongings2
- furniture2
What the company says about itself
Taken from Nilson Van & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
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“…your belongings with care Not always guaranteed Complete Moving Support Assistance with”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…easier. With decades of experience, a licensed team, and personalized support, we help”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Support When You Need It Licensed, Insured & Professional Crews Secure Storage Sol”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Rentals) Commercial Moving Experience Over 85 years of experience helping businesses reloca”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…rusting someone with what matters most. Since 1938, Nilson Van and Storage has helped fami”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Reviews Careers Contact Request a Free Quote Open Menu Close Menu Commercial Corpora”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory