NOVA EXPRESS MOVERS
Moving and storage service in Fairfax, Virginia
Google rating
4.5
Ratings counted
236
Are 1 or 2 star
13.1%Above typical
The rating breakdown
31 of the 236 ratings in Google’s published star breakdown for NOVA EXPRESS MOVERS are one or two star.
Against other listings in Fairfax
10.3 percentage points higher than the middle of the 19 listings in Fairfax we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 199 | 84.3% | |
| 4 star | 2 | 0.8% | |
| 3 star | 4 | 1.7% | |
| 2 star | 5 | 2.1% | |
| 1 star | 26 | 11.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is NOVA EXPRESS MOVERS at 13.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for NOVA EXPRESS MOVERS, counted by matching the words they used.
- Damage to belongings2 · 100%
- Price rose after the quote1 · 50%
- Items missing or never delivered1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for NOVA EXPRESS MOVERS. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Terrible company! During my move in December 2022 I was verbally harassed by an intoxicated mover, incurred over $5000 in damages to my personal goods (to include dropping an entertainment center down the stairs AND dropping a $2000 spin bike), and experienced negligence of personal belongings and a stolen bottle of alcohol. DOZENS of attempts to contact the company to collect on damages went unanswered. I even engaged with the BBB and Maryland Consumer Affairs who were also ignored.
While the crew servicing my move were well mannered, they were very slow and inexperienced ballooning a move into 7 hours when it really shouldn’t have taken anymore than 4. The cherry on top is they did not secure my standing desk (the only reason I wanted to hire movers) during the move and it fell right out of the truck when we arrived at my new home. They literally opened both doors and out fell my desk, absolutely floored by the lack of securing such a large object. Now it’s totally ruined.
Hi Nicholas. I hope this message finds you well. My name is Ben, and I’m reaching out on behalf of NOVA Express Movers. We recently came across your feedback from a previous … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 67%
- Professional and courteous2 · 67%
Counted across the 3 four and five star reviews we have read for NOVA EXPRESS MOVERS. A review can mention more than one thing.
In their own words
The only company to respond to my inquiry, and they responded immediately on a Saturday! Very professional, fair, fast, reliable, and efficient. Had them move a 430 LB aquarium from my garage to my living room. Would use them again without hesitation. Highly recommended. Ben was great!
Thank you so much for taking the time to leave a review, Jeff. I'm glad you were pleased with our services and that we were able to respond promptly to your inquiry on a Saturday. We strive to be professional, fair, and efficient in every move we make for our customers.
Outstanding service!! After hiring a sham moving company that left before completing the job, I called NOVA Express at the last minute. Anne was very professional. She booked movers for the next day and immediately emailed my quote. Ben and …
AMAZING. The furniture was all taken care of so well and everyone was so fast. Amazing. We did an in town move and it was the best experience. We will be telling everyone we know to use this place!!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers18
- estimate11
- efficient movers10
- fair pricing8
- quick movers7
- furniture disassembly4
- hourly rate3
- short notice availability3
- fragile items2
- furniture moving2
What the company says about itself
Taken from NOVA EXPRESS MOVERS’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Company Skip to content (855) 707-8787 Free Quote (855) 707-8787 Free Quote (855) 707-878”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…stworthy professionals are Licensed and insured, so you can have peace of mind knowing”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“Our trustworthy professionals are Licensed and insured, so you can have peace of m”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- homeadvisor.comreviews
- yellowpages.comdirectory
- chamberofcommerce.comdirectory