On Time Moving and Cleaning LLC
Moving and storage service in Charlottesville, Virginia
Google rating
2.7
Ratings counted
7
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 7 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 4 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 3 | 42.9% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 57.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for On Time Moving and Cleaning LLC, counted by matching the words they used.
- Late, delayed or a no-show2 · 50%
- Belongings withheld over payment1 · 25%
Counted across the 4 one and two star reviews we have read for On Time Moving and Cleaning LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This was a disaster move. The mover came to see what I had to move. Saw it a second time and we agreed on a date and a price of US$ 2,000 from Charlottesville to DC. First they arrived at 9 am knowing that we have to load, travel to DC and my building does not accept movers after 5 pm. While loading my stuff in the truck, the owner told me that he would not be able to fit all the belongings in the truck. Finished loading around 1:30 pm and arrived at my building at 4:30 pm after getting lost somewhere.
My mother used this service to move all by herself. She could not have had a more miserable experience. Angela Step supervised the whole process. Even if this service seems cheap enough, it's still not worth it. A few facts from the move: Angela holds the keys to the moving van hostage until you pay in cash. Someone with a fractured foot loads the van very slowly. They will not fit everything in a truck with ample size so that you have to go back to Charlottesville and rent an additional cargo van.
We had our move all scheduled with the woman at this company. Moving day came today and they never showed up. I called multiple times and left messages. I never received a call back. Our family (two adults and two young children) were left with our whole house packed up and no one to move us. We are so frustrated, stressed, and just irritated that we were left in this predicament.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said2 · 67%
- Professional and courteous1 · 33%
Counted across the 3 four and five star reviews we have read for On Time Moving and Cleaning LLC. A review can mention more than one thing.
In their own words
I have the best experience with On time moving and cleaning llc. They made my life so easier with moving. Mr Beepath and his workers are very experience and dedicated. They are local to c'ville. And they are inexpensive compare to other larger and expensive moving companies. Now I'm all set with my all move and literally I can enjoy long weekend with family. I would highly recommend to everyone!! Make your next move with On Time Moving and Cleaning LLC :)
Professional and accommodating to customers. They really take the stress off the moving process.
I contacted On Time Moving and Cleaning to get a quote for moving from Charlottesville, Va. to Delaware, after having received quotes from several movers in the Charlottesville area. On Time Movers gave a very reasonable estimate. …
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- birdeye.comreviews
- chamberofcommerce.comdirectory
- bbb.orgreviews