Pacific Moving Canada
Mover in Richmond, British Columbia
Google rating
4.5
Ratings counted
160
Are 1 or 2 star
11.3%Above typical
The rating breakdown
18 of the 160 ratings in Google’s published star breakdown for Pacific Moving Canada are one or two star.
Against other listings in Richmond
8.1 percentage points higher than the middle of the 18 listings in Richmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 129 | 80.6% | |
| 4 star | 10 | 6.3% | |
| 3 star | 3 | 1.9% | |
| 2 star | 2 | 1.3% | |
| 1 star | 16 | 10.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Pacific Moving Canada at 11.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Pacific Moving Canada, counted by matching the words they used.
- Damage to belongings8 · 50%
- Items missing or never delivered6 · 38%
- Late, delayed or a no-show6 · 38%
- Crew conduct2 · 13%
- Booked by one company, moved by another1 · 6%
Counted across the 16 one and two star reviews we have read for Pacific Moving Canada. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Used this company to move from Ontario to Alberta. Asked numerous questions before hiring company. They subcontracted to Centennial Moving, who had terrible service. Shipment was split up to accomodate their shipments. No communication as to what was even going on. Items were damaged, and others were missing. Shipment ID stickers were moved around, and additional ones were added after pickup.
We are terrible sorry for unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity.
This was the worst experience I have ever had with a moving company. I booked them 3 months in advance. They said they would come between 3 and 5 in the afternoon and showed up at 6:30. At that time of the night the men did not want to do the move and made it very clear they were not going to move me that evening. They promised to return the next morning at 8:00 am.
Peggy, We are terrible sorry for unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity.
I usually only leave 5-star reviews to support businesses, but my wife and I had such a terrible experience with Pacific Moving this time and I don't want anyone else to feel scammed like we did. I'll tell you the full story, but the gist of it is: DON'T BE FOOLED BY THEIR REVIEWS – This is not the same company it was two years ago. There are much better moving companies out there. We used Pacific for our move from Toronto to Edmonton in 2018.
It has been 1 year since the customer the last move with us and we had some changes in pricing as well as the company's policy. One of the paragraphs in Terms & Conditions says: 3.4.5 Damage Prone Goods Any kind of furniture that is made out of pressed or particle material will have very limited to…
I was putting off writing this review in order for the company to answer our calls/emails to rectify the situation. Never happened. We booked our move from Ontario to Alberta months in advance and were given a two day window to keep open for the movers to come. They didn't show up in those two days and finally came the next evening as we were leaving for our sons graduation. Our oldest son was not able to attend as someone had to stay for the movers.
Hello Lori, Thank you for taking time to share your grievances on how our services do not meet up with your expectations. Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
Do NOT use this moving company. As a matter of fact, it is probably not the worst in Vancouver, but there is many reasons here for you to not use this company. We used Pacific moving with my boyfriend, and it’s been a terrible experience, generating a significant waste of money. The first trouble happened with the storage. One of the reason we choose Pacific Moving Company over any other companies because they offered 2 weeks of free storage.
Hello Charlotte, Thank you for taking time out of your busy schedule to share your grievances on how our services do not meet up with your expectations. Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
I booked Pacific Moving for my family’s move from BC to ON (2 bedroom condo) in early November after reading all these great reviews and somehow thinking they were a West Coast company. A different company later called, looking to reschedule our move just days before we were set to leave. We had no time to find another mover so we went ahead, despite this red flag.
Dear Steve, we're sorry for any type of inconvenience. Please note that Pacific Moving Canada is taken full responsibility for your belongings from the pickup till the drop-off. We can assure you that your belongings are safe and will arrive safe and sound.
The good: We EVENTUALLY received all our items and very little was damaged or broken. The movers themselves were quick and efficient. The bad: It took more than DOUBLE the expected time to receive our stuff. We were told it would take 3 weeks (14 business days) to receive our things and in reality it took 7 weeks (35 business days) .
Dear Alia, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We didn't prioritize the profits of the company over our clients.
Would never recommend this moving company to anyone. We have used them twice due to the reasonable pricing, but our second experience with them was nothing but issues. I had made more than one phone call to get info on booking/delivery dates and was told that our needs would be met no problem. But when it came down to it our belongings were delivered just about two weeks late. And on top of that they tried to charge us an extra $1000 for their error! Completely ridiculous. Management is not pleasant to work with.
Dear Melissa, We want to use this opportunity to tell you that we are sorry for the difficulties you have encountered as a result of this problem. We will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous67 · 49%
- Worked hard and fast52 · 38%
- Careful with belongings35 · 26%
- Turned up when they said28 · 21%
- Kept in touch16 · 12%
- Price matched the quote12 · 9%
Counted across the 136 four and five star reviews we have read for Pacific Moving Canada. A review can mention more than one thing.
In their own words
Amazing service provider! We move often.. work says go.. we go! We sought out a reputable moving company in lieu of using a government contracted carrier and well, am I glad that I found Mike and his crew! Such a great group of people with a great work ethic. Communication with Max was always prompt and thorough. The crew were courteous and hard-working... they didn't stop to take multiple breaks and litter my yard with cigarette butts like many, many of the moving companies we've had in the past.
Dear John, we certainly have a great team here in Pacific Moving, and it's always fantastic when our customers express their appreciation. We wish you all the best in your new home and hope you are settling comfortably in your new location.
I was recently call by Lucas from Pacific Moving Canada and he was looking for a highly rated movers in the company to help with a 53 foot semi trailer of his to unload. From start he was very professional. He said he was very careful who he was choosing to help. He had a game plan i guess. He wanted to make sure that Id have three professional movers and that we would be there at seven o'clock in the morning.
Dear Amy, thank you so much for taking the time to complete a review following your recent stay with us. Your opinion and feedback as our customer is truly valuable to us and you may be sure that we will be addressing your constructive comments directly with our staff.
We have chosen this company becasue they are very responsive and prompt in replying our enquires. We moved from Toronto to BC in mid July, it took 4-5 weeks to receive our shipment. It was a long wait but good that everything have arrivied safely. The movers are quite efficient and careful. The only unfortunate was few pieces of wood furniture have been damage or with scratches. We already have foam wrap every pieces and their movers will use blanket to wrap all the fragile items again but except the wooden one.
Hi Eddy, We are terribly sorry to learn that we have let you down. Your constructive criticism will allow us the opportunity to improve and do better. We sincerely appreciate you bringing this to our attention. We are always looking for ways to improve.
When my move started I was really stressed out. I had to think out a way to move a family of 5, and to make everything by myself, since my wife had to deal with our small children. We had to be in Toronto on 3 of November, but on 25 of October nothing was ready at all! On Wednesday 26th I was still passing my job to another guy, had no time to pack, although we were to leave from our place on 28th of October! Fortunately I called Pacific Moving Canada, and this crew solved all of my moving problems.
The main task of the company is to make the customer's move process stress free and as pleasant as possible! We will be waiting to work for you again, in case of need! Thank you for spending your time to write us a positive review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient job23
- friendly quote11
- estimate10
- smooth move8
- hardworking staff8
- long distance move5
- no hidden fees5
- no broken items4
- punctual movers3
- final cost2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- canpages.cadirectory
- yellowpages.cadirectory