Pacific Storage

We cancelled the unit because litterly everything was destroyed by rats and everything was covered in rats feces yet they decline our cancellation becuase they want us to clean all the rat feces out and leave the storage clean yet make it mandatory to pay the insurance they provide but tht wont cover any of the rat damage in anyway its the audacity so they have been charging us for 2 months now like if were gonna pay them they can keep there garbage and clean all the rats feces themselves !!

Last week, I spoke to shield storage which is the corporate of Pacific Storage about an issue I was not aware of intentionally caused by Pacific Storage. The manager broke into my storage unit and tampered my stuff. Things were missing and stolen for sure.he never told me when I ask him about the auction in person or phone call. When I asked why he lied that he told me about the auction. No he never told me about auctioning my unit month of May to June 2025.

This place used to be good but after the new owners (Shield Storage) took over, it's terrible. Now they are constantly raising rates, charging junk fees, etc... Went from a decent place to the classic extort your customers business model. As other reviews have mentioned the rats are a thing now. Look elsewhere for your storage needs!

I would give zero stars if I could. First is they have no emergency number to call when the office is closed just in case something were to happen to your unit. Second of all they will place their lock on your unit and not notify you if the unit is empty. Apparently even though you’re paying rent for the unit it’s only considered occupied is there is stuff being stored in. Also I think they may live above the office, but don’t even bother knocking on the office door they won’t answer if the office is closed.

The worse experience of my LIFE! the storage units are completely filthy. I would know, I had rat feces and a dead rat in my unit. The onsite manager gave me a new unit and advised to leave all the stuff that had rat feces and piss on it in the old unit. Which obviously we did. I get a call from the owner stating I need to move the stuff out or they will put a lien on the unit. I do not LIVE in Fresno, I cannot drop everything and run there to move the stuff.

Horrible customer service. I went in to rent a storage unit and had already started the process online. When I set up the rental online it charged my card BEFORE I was able to read and sign the lease agreement. This was the first red flag. Next, I was not able to view the lease on my phone. It was way too difficult . So I went into the office to sign. Online, when I paid it said I was paying $1 for "the first month", and the total would be $26 for the first month with fees.

Since new management has taken over the fees have gotten ridiculous. They added an insurance fee the last company never had and didn't tell anyone about the change. On top of a 10 day late fee they add a lien fee of 20$ after 15 days and another 50$ lien fee after 30 days. I was unable to pay my storage for one month and the fees alone were as much as a full month of rent.

Omg , I’ve paid thousands to these people , late charges and all. At one time ,more than 800$ in 3 months. I’m going somewhere else. These people are crooks and lock u out and put liens before half the month is up. I just paid everything again. Get home and there’s a letter saying I have a lien for not paying. I’m very serious. This is bad buisness. I have my reciepts. They don’t care. Beware. They will rob you blind. Gold diggers. Fresno California on San Jose street. I told them I’m on my way to show reciept.