Peasley Moving & Storage
Google rating
4.4
Ratings counted
80
Are 1 or 2 star
13.8%Above typical
The rating breakdown
11 of the 80 ratings in Google’s published star breakdown for Peasley Moving & Storage are one or two star.
Against other listings in Boise
11.2 percentage points higher than the middle of the 21 listings in Boise we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 64 | 80.0% | |
| 4 star | 4 | 5.0% | |
| 3 star | 1 | 1.3% | |
| 2 star | 3 | 3.8% | |
| 1 star | 8 | 10.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Peasley Moving & Storage at 13.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Peasley Moving & Storage, counted by matching the words they used.
- Damage to belongings5 · 45%
- Crew conduct4 · 36%
- Price rose after the quote1 · 9%
- Items missing or never delivered1 · 9%
Counted across the 11 one and two star reviews we have read for Peasley Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Charged 60% more than the estimate, scratched most of our furniture, rude, and a truly horrible experience. The moving crew didn't even show up with pads or anything to protect our furniture,. Our "coordinator" never returned calls unless I called the previous owners to prompt her, then she left the country on vacation the week of our move without giving us anyone else to call or even telling us she'd be unavailable.
We are a business that was shipping product from our supplier to our clients peasley was the middleman to deliver to our clients on our last delivery the client was missing parts of her product George said they delivered it yet my client said no they did not and they gave her no receipt luckily my client took a picture of the receipt before they left. She sent me a copy after reviewing I could see several items were not checked off checking the items off yet peasley refused to show me the original paperwork .
We have moved many times in our lives, some local and some across the country. Peasley was by far the worst movers we have ever experienced. During construction of our home, we had Peasley move and store most of our household goods and furniture. The original packing and moving crew had a foreman that was outright rude and condescending. We came close to kicking him out of the house. There were several pieces of furniture that were brand new, and we asked them to take great care. That didn't happen.
I'm completely unimpressed with this company and the workers Thank God when we fired them another company came to the rescue got us packed in one day when we made reservations for them ( peasley) to pack us almost two months in advance . Showing them each thing they would need to do and getting quoted all the sudden the day they come to pack after canceling our two day moving and packing they give us one day show up and do not want to work at all completely rude , walking around telling us what they won't do after…
when you hire a company to move your belongings,you expect them to take care and pride. Knowing that there might be some special items. Maybe at the very least ask! I used Peasley transfer and storage to move me. They broke several items that were from my grandmother in Germany pre-war.. I understand that things happen when they ask me for a breakdown of all the items I was very fair in my ask! Their offer 52.50!
Horrible!!! We ordered a bedroom set, and Peasley was hired for the "white glove" delivery company. Our bed was set up incorrectly. They failed to attach the main supports that actually hold up the bed, along with not attaching pieces correctly or tightening all of the board supports. As a result, our bed almost fell through and broke our brand new bedroom set that cost us a few thousand dollars. They were very unprofessional and made me feel uncomfortable.
Great movers, poor experience. My daughter had breakables in a box that seemed just thrown in the truck. An office desk was damaged beyond repair and they lost some parts rendering my entertainment center worthless. Then their claims process was a joke. Really? I have to print a pdf, fill it out, and send back? I don’t have a printer. An email/fillable form isn’t available? Pretty convenient. Very good individuals doing the lifting, probably underpaid. But I expect better for $2000+.
Very sub par household move. We have had several household moves in the last ten years and this was by far the worst. Untrained crew lead and crew resulting in damages to items. Did not bring enough supplies on the truck and had to be instructed to wrap dressers and antiques. Estimate was off by 50 percent. Poorly represents a national company. Find a moving company with better and more consistent reviews!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous17 · 39%
- Worked hard and fast10 · 23%
- Turned up when they said8 · 18%
- Kept in touch3 · 7%
- Careful with belongings2 · 5%
- Price matched the quote2 · 5%
Counted across the 44 four and five star reviews we have read for Peasley Moving & Storage. A review can mention more than one thing.
In their own words
We were extremely pleased with all aspects of our recent move from Idaho to Arizona. From the day that Paul Buckles sat down with us and went over the inventory and cost data, we were very happy. The packers were fantastic as nothing was even damaged during the shipment. The guys who came and move everything from the house into the truck were all great. Everyone at the Idaho end were on time and got their jobs done quickly.
Cisco and Robert delivered our adjustable bed frame and mattress in a professional and timely manner, they called us 20 minutes before they arrived and they were prompt. They were also very careful not to damage our walls as they maneuvered the heavy bed frame down the hall, the bed was plugged in and they made sure it was working properly before they left.
Brandon and Kit delivered our refrigerator to our new home. The way they communicated kept them from even coming close to dinging any walls, doors, etc. They provided easy to understand instructions on first steps with the new fridge. They showed up on time and got things done quickly. I would highly recommend these guys to anyone!
Marty and the crew at Peasley Transfer are very professional and took care of my house move on time and within the estimate given. I will gladly use them again and highly recommend them to anyone that wants their possession's taken care of and delivered to your new home at a good rate. Thanks again!--Dave
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff9
- truck5
- recommendation2
- unloading2
- customer care2
- thoroughness2
- speed2
- honesty2
- efficiency2
What the company says about itself
Taken from Peasley Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“…you get: Tailored services from a family owned and operated Idaho moving company A+ ra”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…than any other Boise mover; we hold an A+ rating with the BBB; we are a leading agent fo”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Boise area residents have turned to for over 130 years. Get Your Free Moving Estimate Today Th”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“08) 375-0961 Search for: (208) 375-0961 Free Estimate Home Moves Residential Moving Local Mov”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- chamberofcommerce.comdirectory
- yellowpages.comdirectory