PianoWerkes
Piano store in Albuquerque, New Mexico
Google rating
4.8
Ratings counted
102
Are 1 or 2 star
3.9%Around typical
The rating breakdown
4 of the 102 ratings in Google’s published star breakdown for PianoWerkes are one or two star.
Against other listings in Albuquerque
About the same as the middle of the 21 listings in Albuquerque we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 95 | 93.1% | |
| 4 star | 3 | 2.9% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 3.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is PianoWerkes at 3.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PianoWerkes, counted by matching the words they used.
- Crew conduct2 · 100%
Counted across the 2 one and two star reviews we have read for PianoWerkes. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was rudely asked am I just going to play or am I going to buy a piano today. I kindly asked the store associate that I was looking around and that I wanted to play the piano to get a feel for the piano and decide whether the tone fit my style of playing. I was checking out the Clavinova CVP 705 grand piano and the P22 yamaha upright accoustic. I thought the customer service was very poor.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous16 · 20%
- Worked hard and fast7 · 9%
- Turned up when they said5 · 6%
- Careful with belongings1 · 1%
- Kept in touch1 · 1%
Counted across the 79 four and five star reviews we have read for PianoWerkes. A review can mention more than one thing.
In their own words
Neal and Anthony at Piano Werks are very professional, knowledgeable and patient. When I told them what I wanted, they explained the features and benefits of the various Yamaha Clavinova CLP models, even down to the color choices. They answered all my questions and gave me the confidence to order sight unseen. When the piano arrived at the store, it was delivered the next working day. The delivery was prompt and efficient and I was playing and so enjoying my new piano within a half an hour.
What can I say? This place is the real deal. I have been coming into the store for the past several years, each time I visited the area. Like a kid in a candy shop! Not once did I face any pressure to buy, as it was a long-term dream that needed to be prepared for. When I finally did purchase my Yamaha baby grand at a great discount, I was treated the same as if I was spending six figures on a concert piano.
Mark, Thank you for your kind review. We're so happy that you're pleased with your piano! Don't hesitate to contact us if you have any questions or need any assistance.
This is a great store with very knowledgeable staff and a great selection of pianos. I first bought a hybrid and then traded up to a grand. They are easy to work with. Doug Parsons has now tuned my new piano twice and both times I have been very pleased with his skill. My piano is important to me and having it and me cared for so carefully is fantastic.
Thank you, Kendell! We're so glad you're happy with Doug's tuning. And it's wonderful to hear that you've found not one but two pianos at our showroom! Happy playing.
Though we live hours away from Albuquerque, my kids are progressing from beginners to intermediate pianists, and needed a more reliable piano with better action than the antique they'd been playing. Anthony and Neil at PianoWerkes were a terrific help for us. They responded instantly to my email and spend nearly an hour on FaceTime with us, describing and demonstrating pianos in our price range, then repeated the whole process with us in person the next day.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- knowledgeable staff39
- piano selection24
- staff support4
- friendly owners4
- no pressure sales4
- used pianos4
- upright piano2
- free tuning session2
- piano tone2
- digital pianos2
What the company says about itself
Taken from PianoWerkes’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…piano offers predictable condition, warranty protection, a wider range of current mo”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- superpages.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- mapquest.comdirectory