PODS Moving & Storage
Moving and storage service in Austell, Georgia
Its address is in Powder Springs, Georgia. It appears here because Google returns it for Austell.
Google rating
4.5
Ratings counted
545
Are 1 or 2 star
11.6%Above typical
The rating breakdown
63 of the 545 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 447 | 82.0% | |
| 4 star | 23 | 4.2% | |
| 3 star | 12 | 2.2% | |
| 2 star | 14 | 2.6% | |
| 1 star | 49 | 9.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 11.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings8 · 17%
- Crew conduct5 · 10%
- Items missing or never delivered3 · 6%
- Stopped responding3 · 6%
- Price rose after the quote2 · 4%
- Late, delayed or a no-show1 · 2%
- Claim or refund went nowhere1 · 2%
Counted across the 48 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Choose anybody else! When the guy came to pick the PODS container up he hit the mailbox with the podzilla machine and damaged it (it won't open or close now)...I saw it happen in front of me and the guy gave me his boss's contact info. I immediately went inside and contacted them. And that was where the biggest problem started...they used multiple delay tactics, transfers, etc to the point that now they say it has been too long and won't pay to replace what they damaged.
We're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
Scammy and impossible to reach. Stay away. I contacted PODS for a quote for an upcoming move with an inexact date. After going through 45 minutes of questions on the phone, they finally got me a quote. They tricked me into making a reservation on the phone, saying it locks in the price and I can simply cancel or move the date. You can't cancel or move the date on the website. You need to use their chat or text feature. After sitting for 1.5 hrs on chat, the agent disappeared because I didn't respond fast enough.
Thank you for sharing your experience, Alex. We value your feedback and want to understand your situation better. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly.
Horrible service experience from day one. Completely inconvenient scheduling. Once I moved, I paid for one month of storage. In the middle of that month the staff cut my lock without calling me. I found out on my next visit and they said they "thought it was empty so they cut the lock." They didn't bother to call to ask if I still had items in my POD, which I did. So they decided to replace the lock and leave the keys connected for my return.
We appreciate you reaching out, Garry, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
So far, they over charge and have horrible customer service. I wouldn't recommend this company to anyone. I wish I used Upack. Their service and prices are so much better. At least they respect their customers!
Hi Anastasia. We're disappointed to hear that our customer service fell short of your expectations. If your billing troubles have not been resolved, please send us an email with your customer ID to [email removed] so that we can help!
Absolutely egregious! My grandparents ordered a pod and was available and ready to meet with the driver at the allotted time of delivery (8am - 11am) to discuss where it would be placed on the property. The driver came before the specified time, and did not reach out to confirm where to drop the pod before leaving. He simply dropped it and left. The main problem was IT WAS COMPLETELY UNSAFE AND BLOCKED THE ENTIRE DRIVEWAY!!!
We appreciate your feedback and take your concerns seriously. Understanding your experience is important to us, and we would like to investigate this matter further. Please send us an email at [email removed] with your customer ID and additional details. We want to ensure this is addressed properly.
I would give a negative star if I could. When I booked my reservation they did not tell me I could not request a time slot for my pod to be drop off. When I called back to find out when I will get my time slot they tell me by 6PM the night prior. Well how am I supposed to book my movers then. I got told I need to book them 2days after to be safe.
Hi, Samantha! We certainly don’t like to see this. If you’d like to chat, please email [email removed] with your customer ID and any additional details.
I used Pods service because I was moving from one state to Ga and Pods let me down here. My Pod was supposed to be delivered on the 6th and they told me a certain time so I hired movers that day which is through Pods service. I came to my house the movers where here but my Pod wasn't so I called my Pod container didn't arrive because the driver got stuck somewhere and they didn't even call me to notify me I knew all of this because I called so I asked the lady so when can they have my Pod at my place she stated…
Hi, Nicolette! We try our best to arrive during the service window you’re provided; however, it’s just an estimate and not a guarantee. Often there are factors beyond our control (weather, traffic, prior customer delays, etc.) that can cause delays.
Absolutely awful experience. And the worst part is Pods chose to make it worse with terrible customer support. They left our family of 5 without a kitchen and beds for 3 weeks because the Pods were moved into Customer Pick Up and out of their Delivery system. They thought we were going to pick up our Pods??? It took 8 MONTHS for them to review our case. After review, they offered to reimburse a SMALL portion of incurred expenses. They could have offered a refund.
Hi, Eric! We have been in contact with you regarding these concerns. As we shared, our team is looking into your concerns further and will reach out to discuss. Thank you for your continued patience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous128 · 37%
- Turned up when they said41 · 12%
- Worked hard and fast33 · 10%
- Kept in touch25 · 7%
- Careful with belongings5 · 1%
- Price matched the quote2 · <1%
Counted across the 344 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Great first experience. Always on time with drop off, pick up, and redelivery. Made it to the final destination on time which is the single most important thing, bc being late would have screwed up everything. I recommend giving them an earlier date for arrival, if possible, to give yourself a little bit of a buffer in terms of time in case it runs a little late. Good customer service, easy to reach and talk about any possible issues.
Hi, Evan! We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided. Thank you!
I had an outstanding experience with PODS Moving & Storage. Gary was absolutely amazing from start to finish. The delivery process was seamless, professional, and stress-free. He arrived with his trainee, who was also excellent and did a great job. Both were efficient, courteous, and clearly took pride in their work. Gary’s attitude and level of service truly stood out—he made what could have been a stressful day feel easy and positive. PODS should be proud to have team members like Gary representing the company.
Thanks for the nice review! We're grateful to have been able to serve you, Dee!
We used a 16 ft PODS container while our home was being repaired after a fire, and overall we had a very positive experience. The container provided exactly the storage space we needed to keep our belongings safe and organized during a stressful time. Delivery was smooth and on schedule, and the driver placed the container exactly where we requested. Pickup was just as easy and hassle-free once we were finished.
Thank you for this wonderful review! We put a lot of effort into ensuring every customer leaves satisfied, and we're so pleased to have met your expectations. Thanks again, Brittany!
From the beginning to the end, obtaining PODS made the moving process easy and convenient. The driver was on time, fair pricing and we were able to pack at our own pace. The online service was effective and customer service was great. Will definitely recommend.
We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided, Samara. Thank you!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- driveway navigation27
- courteous staff25
- container placement16
- easy process11
- pod placement8
- polite driver6
- cross country move3
- easy in and out2
- wait times2
- fast drop off2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews