PODS Moving & Storage

I will never use PODS again! Half of our stuff, that was packed well, was broken or damaged due to roughness of movers. We are new to CA & within hours of our POD arriving to our new home, that no one knew about, it was broken into, all our stuff drug out & lots of expensive valuables stolen & the rest of our stuff left in the rain! No doubt this was an inside job of the employees & their friends!!

The PODS delivery guy was great, working with the corporate office on the delivery and pick up was an absolute joke. Was never able to speak with anyone who seemed to have a clue what was going on. They tried to deliver two pods to us, after saying we had never ordered the first one, tried to overcharge us multiple times, charged us for an entire month after the POD had been picked up. When we did go to pick up the POD they said we never called in advance to let them know.

If you encounter any type of issue with your service it is near impossible to reach the correct person to help you. I had to personally present the customer service agent multiple solutions to fix my problem. That agent had to relay it to their supervisor who had to relay it to their supervisor. I was denied talking to a supervisor when I asked so I was stuck playing the telephone game like a toddler. Ultimately, it took the company 20 days to resolve the issue of finding and loading my weight tickets.

We were told it would take 8 days to receive our PODS at our new town. After loading the PODS and traveling to the new town, PODS called and said it would be 18 days due to a 3 day holiday weekend. (The employee was unable to explain how one extra day off for Labor Day caused a 10 day delay.) I asked to speak to a supervisor. They said one would contact me and they never did. So we had no furniture or belongings for nearly 2 weeks. I would never use PODS again.

Worst business/service experience of all time. I cannot stress enough: DO NOT DO BUSINESS WITH THIS TERRIBLE COMPANY! If you move out of the area, the fee to send your pod is HUGE. Mine was picked up in Concord, CA and stored in Benicia for over a year. I moved to Sacramento- ship my Pod from Benicia to Sacramento? $1100! Then you have to wait. And keep paying storage fees. Then there's the billing. 1 day late? you pay a fee. Make your next payment on time?

During my expierence, everything was fine until the re-delivery of my POD to my new home. My account was charged and nothing was communicated until the day my POD was to be delivered but never was. I had to contact the company, and after waiting for 30 mins to reach someone, I was put on another 15 minute hold because she said something was booked wrong. She then comes back to tell me the POD was still at the original storage facility and there was a not for someone to call me the day of deliever.

Customer service stars filling your order negitive.....to many problems. No management calling back to fix mistakes...over 3 wks. Management doesn't care I help pay there Salary! Out of 6 Customer service people I talked to only 2 tried to help! One filed the dispute...management didn't care they still haven't called it's been almost 4 weeks! I would never use them. I had positive conversations with the 3 delivers. If I needed something they were able to help and answer my questions!

Do NOT use Pods! I scheduled a pickup on Thursday, they were a no show. No show again Friday. Saturday, their portal said the Pod container was picked up. Nope! Still sitting in the driveway. Now the new homeowners can't move in because the container is blocking the driveway. Now I'm told they're coming Tuesday (5 days late, whoops!). Oh, and good luck getting a hold of someone who can help. Their chat support agent had worse English than my toddler.