PODS Moving & Storage
Moving and storage service in Boiling Springs, South Carolina
Its address is in Spartanburg, South Carolina. It appears here because Google returns it for Boiling Springs.
Google rating
4.9
Ratings counted
657
Are 1 or 2 star
1.1%Unusually few
The rating breakdown
7 of the 657 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 633 | 96.3% | |
| 4 star | 14 | 2.1% | |
| 3 star | 3 | 0.5% | |
| 2 star | 1 | 0.2% | |
| 1 star | 6 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 1.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Price rose after the quote1 · 14%
Counted across the 7 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Terrible customer service. Get a different answer every time you call. A customer service reps wrong info cost me about a week over what I expected to get my pod in and additional fees in excess of $800. Will never use again, don’t recommend to anyone. Their storage is not climate controlled either regardless of how they market it.
JC, we strive to do better than this. Please email [email removed] with your customer ID and additional details so we can learn more about your experience and best assist.
I set up the PODS move for my son who was joining the military, to help him out with the initial costs. My son was going to pay the monthly rental fees to store his belongings. Before my son left for boot camp, he filled out a credit card authorization form from PODS to change the card on file, when the monthly rental fees became due. I have emailed the form twice, I have talked to multiple departments, and they refuse to change the card on file. They refused to let me speak to a manager.
We appreciate your feedback and want to understand more about your experience. Your concerns regarding the credit card authorization process are important to us. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
Terrible experience trying to move across country. Have been hung up on multiple times, jerked around by the online customer service, and now not only am I fighting them over the fact that they incorrectly charged an payment form they wouldn't remove from my account for an incorrect amount of money, now they've changed the transit date for the containers across multiple states.
Thank you for your feedback, Adam. We appreciate your candidness and would like to understand more about your experience. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns. Your satisfaction is important to us.
This business is AWFUL. They took over 3 weeks to ship my pod to me because the facility in my new area “only does deliveries once a week” which they told me after they picked my pod up from the first location. They charged my account without authorization or even a heads up for an extra month of “storage” because they took 2 weeks AFTER the pick up I scheduled to actually pick the pod up.
We appreciate your feedback, Sydney. It’s important for us to understand the issues you faced during your experience. We strive for better communication and service. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly.
Terrible experience all around. Our move was scheduled and our POD was scheduled well in advance, we didn’t receive the pod the day we were confirmed for. Instead, they tried to reschedule the delivery for two days after the scheduled delivery date putting us in a last minute bind. Awful business.
We appreciate your feedback, Savanna, and would like to understand your experience better. Timely service is important to us, and we want to investigate what happened. Please send us an email at [email removed] with your customer ID and additional details. Thank you for reaching out.
I had nothing but issues using this company. From the initial billing to delivery at the new address. I will never recommend PODS to anyone if they are looking for a stress free move. If you spend thousands of dollars you should expect the service to equal that. Spend your money elsewhere!!
Hi, Amanda! We certainly don’t like to see this. If you’d like to chat, please email [email removed] with your customer ID and additional details.
The driver's were awesome as was the local store manager. When it came to billing PODS ultimately charged me $100 above route and when I called them on it all I received was gibberish excuses.
Thank you for your feedback, Lee. We appreciate your positive comments about the driver and store manager. To better understand your billing concerns, please send us an email at [email removed] with your customer ID and additional details. We value your input and want to assist you further.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous209 · 36%
- Worked hard and fast91 · 16%
- Turned up when they said64 · 11%
- Kept in touch39 · 7%
- Careful with belongings10 · 2%
- Price matched the quote2 · <1%
Counted across the 581 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Allen from PODS was on time, friendly, and efficient in both delivering and picking up the POD. PODS is great to work with! I am a repeat customer because it is such an easy system to use when moving. I would highly recommend it!!
Thanks for the recognition, Kathleen!
Timing was excellent, as promised. Drivers were wonderful, one came back to help resolve an issue with opening one of the pod doors. He changed the orientation of the pod, so it would open on an incline with the door at the highest height. Not one item in either pod was damaged! My issue is billing. I was not promised the quoted price. And I also was supposed to receive a $100 refund after being on the phone with a representative in Costa Rica for three hours to resolve the door not opening.
We appreciate you taking the time to share this review with us, Ann! We have your back when you need us again!
It was really an easy process from start to finish. Great communication by the drivers, and a decent tracking system. Fair price, I feel. I will say that the Podzilla can definitely mark up your driveway... That is not cool, especially when it is a new home and the driveway is clean and bright! Another thing was the condition of the door and its latch. Both were quite troublesome to get open. Overall, I would use them again if I ever needed to.
Thank you, Jonathan, for your feedback! We're glad to hear you found the process easy and appreciated our communication. We apologize for the issues with the driveway and container door.
Dave from the Spartanburg, SC PODS location is one of the nicest, professional, helpful people who I’ve ever met in my life. If I could give him 100 stars, I would. Moving is stressful & he made things so much easier. I was worried that he wouldn’t be able to drop the pod in my driveway because it’s accessed by an alley. But he was able to maneuver Podzilla like a champ. He also encouraged me to unlock it to ensure that the door opened before my movers arrived tomorrow.
Thanks for the recognition, Trish!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- easy process15
- pod placement13
- pod pickup10
- courteous drivers4
- tricky driveway3
- container placement3
- loading instructions2
- quick setup2
- quick pick up2
- dropping the pod2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- facebook.comsocial