PODS Moving & Storage

At the start of the experience it went well, they delivered the POD on time and picked it up in on the date scheduled. However, when we requested the PODs to be moved to our new home which was about 4 hours away, that is when everything went wrong. 1. They gave us a "closing" summary to finalize our bills and we paid a hefty amount they said this would close the account after the finish picking up the PODs. They then charged us an additional $1,300 after the fact. 2.

I had my delivery date scheduled 5 weeks in advance. And they called me 30 minutes before my window of delivery time expired on my scheduled delivery date to cancel and I never got my items for a whole another week. It inconveniently cost me extra money to go to Walmart to purchase other items so I can live in a vacant home with the bare necessities. It just was a horrible experience all the way around because of that and they don't seem to care.

While the actual moving went very well, customer service was often difficult. I had to call 5 times for mistakes that I caught on my account on line. The worst mistake was way overcharging me. I had to make 2 phone calls to get the overcharge refunded. And the explanation for the overcharge was ridiculous. Because of all the time I spent on the phone correcting mistakes I can not recommend PODS.

Worst experience of my life. Save yourself the headache and choose elsewhere. Incompetent, rude, and downright refuse to accept accountability for wrongdoings.

We ordered 2 pods and had them stored them through the pod warehouse. Scheduling the pods was easy and the pods being dropped off was successful. However, when the time came for the pods to be picked up from the house we were selling, it fell apart. They came and picked up one pod and at 8:30 pm I received a call that the next pod couldn’t be picked up for a week and half. Mind you, we were selling the house the next day so that was not an option.

Schedule drop off on the March 12. Driver did not send a message, email, or phone call when 'attempted to drop off'. I was inside the house waiting for the driver to come by from 7am to 10am. No bell was pressed, I never see or heard the POD driver "attempting" to drop-off. Got no notification or email regarding of the cancelation of the drop off. I waited until 3 pm without knowing the driver already cancel the drop off.

The 1 star is for the drivers who were pleasant to work with. However, I would never use POD again. The give you an up front charge of about $500-600 to pick up and store near the address you’re moving out of and then when you move less than 50 miles across town the drop a $700 to drop off and pick up from the final destination. Absolutely insane to pay more for drop off and pick up than the actual storage.

Work opportunity had me moving from Richmond VA to Houston TX. Positive: The drivers are great. Do everything you can to secure your items, they will shift, a lot. The set up and communications could be better. I was double charged, they did refund, but why did that even happen? I wanted my pod sent after pick up, but for some reason, even though I put the ship to address in when I set up the pod, they put my pod in storage for a week, because I did not respond to an email fast enough. Why not call or text?