PODS Moving & Storage
Moving and storage service in Claremore, Oklahoma
Its address is in Tulsa, Oklahoma. It appears here because Google returns it for Claremore.
Google rating
4.2
Ratings counted
264
Are 1 or 2 star
17.4%Well above typical
The rating breakdown
46 of the 264 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 182 | 68.9% | |
| 4 star | 24 | 9.1% | |
| 3 star | 12 | 4.5% | |
| 2 star | 8 | 3.0% | |
| 1 star | 38 | 14.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 17.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Price rose after the quote4 · 9%
- Damage to belongings4 · 9%
- Crew conduct3 · 7%
- Late, delayed or a no-show2 · 5%
- Items missing or never delivered1 · 2%
Counted across the 44 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My move was delayed due to weather - weather that was in the forecast and PODS had time to make adjustments to move my container. They did not - my move was delayed over a week for the redelivery of my items. I had to travel back to where I moved from to be able to access my items so that I didn't buy a whole new kitchen and was able to enroll my children in school. When trying to contact anyone to resolve any issues, I never got a full answer.
We’re disappointed to see this, Trisha. We encourage you to send us an email at [email removed] with your customer ID and additional details so we may best assist.
Do not use this service! They lied about our delivery and pick up dates and times, damaged our stuff and overcharged us. Horrible company!
We appreciate your feedback and take your concerns seriously. It’s important for us to understand your experience better. Please send us an email at [email removed] with your customer ID and additional details so we can address the issues you've raised. Thank you for reaching out.
The man who delivered our Pod was beyond rude. I specifically asked for the Pod to be parked by my garage but instead it was placed DIRECTLY at the beginning of my driveway so we have absolutely no where to park in our own home. There is plenty of room to put it where I asked so I’m not sure what the problem was. When asked why he wouldn’t back it up he said because there were wires hanging down? But any wires we have are at the very back of our house so it wouldn’t have been a problem at all.
Thank you for bringing these concerns to our attention, Arynique. We strive to provide the best possible customer care, and if you feel that you have not received that then we certainly want to look into this further. Do you mind sending us an email to [email removed] with your customer ID?
If I could give zero stars, I would. I’m not usually one to write reviews, but this warrants exactly that. I originally spoke with a POD’s representative about getting a few containers scheduled for delivery and moving, and planned to use them for semi-long term storage. I was sent an estimate via email that showed the expected monthly recurring cost of the service.
We appreciate your feedback, James. It's concerning to hear about your experience regarding billing and communication. We value transparency and want to understand more about your situation.
Overall my experience with your customer service team has been horrible. The actual delivery drivers were great but that's about it. When I first called to schedule my PODs I was told I would need one Pod for a 2800 sq ft house. (I needed three) I was told I would pay the delivery fee on drop off, which was charged before the Pods even came. I was told I would pay the transfer fee when they arrive at the new facility which was charged before the Pods were even dropped off at the first house.
We appreciate you reaching out, Jennifer, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
We ordered a POD. Asked them to put it as far as as possible to the right in the driveway. They said OK and that they would call before they came. They never called, delivered the POD and put it right in the middle of our driveway. So we moved it over so we could get our cars in the driveway (we can’t park on our street so that’s not even an option). Filled the POD and called to have it moved to our new house. Guy shows up (again didn’t call, so we were a mile away at our new house, but my 16 year old was there).
We appreciate you bringing this to our attention and we take your concerns very seriously. This isn’t the experience we anticipated for you and will ensure the appropriate teams are made aware. Please send us an email to [email removed] with your customer ID so we may look into this further.
Unless you are a professional mover, do not use PODS to move furniture. It WILL get damaged. The company they connect you with to hire movers is literally just people who move things. No equipment or packing material, nor do they provide you with accurate guidance on what is needed. I spent the day of the move running around buying more than $1,000 worth of furniture pads and extra boxes and still everything was packed poorly and all the furniture ended up damaged.
Hi, Michelle! We’re disappointed to see this. We encourage you to send us an email at [email removed] with your customer ID and additional details so we may best assist.
My pod was scheduled to be delivered on Friday we did have snow and ice on Thursday and some roads still not great on Friday so I completely understood moving the delivery to Saturday. Saturday arrives and still no pod, it’s 46 degrees the sun is out and all roads are clear even in our neighborhood. I contact pods and am told the manager at the Tulsa Ok location believes the roads are too bad and he will not endanger his drivers.
Andrea, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous38 · 30%
- Worked hard and fast9 · 7%
- Turned up when they said7 · 6%
- Kept in touch5 · 4%
- Careful with belongings3 · 2%
Counted across the 125 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Overall, I had a great experience with PODS and would highly recommend them to anyone needing a convenient moving and storage solution. The entire process was smooth, and their communication was excellent from start to finish. I always felt informed about the status of my container, and their customer service team was professional, responsive, and helpful whenever I had questions. The POD itself was delivered and picked up as scheduled, and the flexibility of the service made my move much easier.
Your positive review means a lot to us, A! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
Overall, we had a great experience with PODS. They helped us in a pinch, provided good customer service overall and (as I’ll explain below), promptly began addressing a glaring issue. Unfortunately, there was a very poor experience with the pickup driver. We had cleaners at the home when the pickup driver arrived (without having called first to explain he was on his way) and when he discovered their car blocking one of the pods, proceeded to bang on the door, yell at them, curse at them, and roll their eyes when…
Thanks for the nice review! We're grateful to have been able to serve you, Hillary!
The drop off and pick up drivers at our destination did a great job. They called ahead and then did a great job in maneuvering the POD. No complaints. I would highly recommend the POD experience. Just make sure to hire some movers to pack it. It is your responsibility to make sure everything is properly packed in boxes and the furniture wrapped. It is your responsibility to make sure the POD is properly loaded and strapped even if you hire movers. We did not have long term storage so no issue there.
Thank you for this wonderful review! We put a lot of effort into ensuring every customer leaves satisfied, and we're so pleased to have met your expectations. Thanks again, Dom!
We had a great experience with PODS. We used 2 PODS to pack our belongings and store them for 2 weeks between moving out of our existing home and into our new home. All of our drivers were extremely kind and helpful. I had to call once to reschedule a delivery and customer service was quick and helpful. Would highly recommend using PODS!
Moving isn't the easiest thing to do, so we're excited to hear we helped make the transition to your new home as simple as possible. Thank you for choosing PODS, Brittany!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pickup16
- driveway access11
- container11
- scheduling6
- drop off5
- timeliness4
- moving process3
- pod placement3
- easy moving2
- navigating tight streets2
- pick up dates2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- trustpilot.comreviews
- facebook.comsocial