PODS Moving & Storage

BE CAREFUL IF TIME MANAGEMENT IS IMPORTANT TO YOU--This has been a complete nightmare. The pickup of the full POD went pretty smoothly. However, the delivery of my stuff to my new homesite was horrific. Scheduled for 7 am-10 am, no show. Email stating delay with a window of 10;15 to 1;15, no show. I called, but no resolution, no new info on ETA, a promise of a callback, no callback. I was told, however, that I did not need to be present for delivery.

Not punctual. Caused a lot of stress during our cross-country move. Scheduled our POD final pick up nearly one month in advance to avoid an extra charge and POD manager changed our dates to create an additional charge after the month without our authorization. Had to go through the headaches of holds and wait times and online chats to reach customer service that basically told us we were going to be charged for the company’s fault and had to complete an incident report in the hopes of getting a refund.

Initially my experience was good. We contracted PODS to come drop off containers for temp controlled storage because we didn't know how long we would be looking for our next house. We ended up finding the house days before PODS were scheduled to be delivered, so to prevent any confusion or issues, we ended up going with them, even though our stuff would only be in storage for little more than three weeks.

I used PODS to move from Oklahoma to California. Everything started out great, my POD was delivered on time. I used a service provided by PODS called City Service that helps when moving to a city with no driveway or parking. I scheduled my delivery two weeks in advance and had a confirmation number. The morning of the delivery, I called to check on the order and they had no record of my order.

PODS Moving & Storage is holding my household belongings Hostage. I’ve reached out to The Today Show & Good Morning America, I’ve provided the emails below. Since I spoke up and shared my store more people are speaking up. This needs to go viral, I know there are a lot more people who have had problems and this needs to be fixed not just for me but for everyone. POD’s is expensive and telling me they’ll deliver and give me 2 hours to unload the biggest POD they have and charge me more money to do this.

Do Not USE PODS. They will not deliver on time, they will not pick up on time, they will not re-deliver in a timely manner. We slept on the floor for 2 weeks. Had to buy a couch just to have something to sit on. Lost help because they didn't deliver on time. I incurred extra expenses because of this and their small $200 discount didnt cover. I ended up doing 90% of the move by myself because i never knew when to ask for help or schedule help due to their piss poor time management.

If I could give zero stars I would. DO NOT USE PODS!!! I moved last August with pods, and on the first delivery the driver did not pay attention to some very simple instruction on delivery and in the end destroyed an area of pavers in my driveway. I was even there upon delivery and verbally told the driver, yet he did not listen. I have been fighting with them for 7 months trying to resolve the issue.

PODS is a rip-off. I had container delivered on May 17th (charged to deliver it and also charged for its use), it was picked up and moved on May 24th (another charge) and then they picked up the empty container on June 7th (and another charge). In total, I had the POD for about 3 weeks and I was charged a total of $491.10 - and it was all local. So almost $500? Next time I will just hire movers to come load everything up and move it, it's much cheaper.