PODS Moving & Storage
Moving and storage service in Emeryville, California
Its address is in Oakland, California. It appears here because Google returns it for Emeryville.
Google rating
3.9
Ratings counted
292
Are 1 or 2 star
26.7%Well above typical
The rating breakdown
78 of the 292 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 195 | 66.8% | |
| 4 star | 14 | 4.8% | |
| 3 star | 5 | 1.7% | |
| 2 star | 13 | 4.5% | |
| 1 star | 65 | 22.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 26.7%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Items missing or never delivered2 · 18%
- Late, delayed or a no-show2 · 18%
- Price rose after the quote1 · 9%
Counted across the 11 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Seriously one of the worst moving experiences I’ve had in my life, and has now put me out a few hundred extra dollars. I’ve never been compelled to leave a review, and I just want to give a huge red flag to anyone using PODS to call YOUR LOCAL WAREHOUSE and not the default PODS customer service number Two weeks ago the roof at the Oakland warehouse collapsed, preventing anyone from loading or unloading any PODS because the building is now condemned by the city until it gets repairs.
We appreciate you reaching out, Gerard, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
Oh boy, where do we start? My wife and I scheduled two pods, one at the beginning of the month and one in the middle of the month to use in our move. We had signed up for two 16 foot PODS and planned to store them for several months until we were resettled. Leading up to the first day the first pod was supposed to arrive, the website was extremely glitchy, not showing our first pod in the reservation and logging my wife out automatically every time she tried to check the status.
Mark, we appreciate your feedback and are committed to understanding your experience. It sounds incredibly frustrating, and we want to investigate this further. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly.
I understand that the weather is out of anyone's control, and I do not blame this company for having delivery delays as a result. However, I am extremely disappointed with the customer service that I have received from PODS. I am a college student, and nearly all of my belongings have been stuck at this storage facility for a few weeks now. During this time, I have been sleeping without proper bedding and have had to re-purchase several important items that I have been missing.
Hi, Anna! We certainly don’t like to see this. If you’d like to chat, please email [email removed] with your customer ID and additional details.
There is not a rating low enough for my experience with this particular facility. They literally mixed up my container with someone elses. If I didn't have an AirTag in it then I would have been SOL, truly. I was more informed about where it was at and recovering it then PODS was. Unbelievable!
We appreciate your feedback and want to understand your experience better. It’s important to us that we address your concerns regarding the mix-up. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
Rent as of 7/2026 is close to $9/sf. That’s the equivalent of paying $9000 for most apartments. Almost nothing you have is worth paying that much rent to store it. Do yourself a huge favor and get rid of your junk. Better yet, don’t buy it to begin with.
We appreciate your feedback, Clyde. Understanding your concerns is important to us, and we strive to improve our services. Please send us an email at [email removed] with your customer ID and additional details so we can address this matter further.
I strongly recommend AGAINST using PODS for shipping your belongings. Using PODS easily made this the worst moving experience to date. My belongings were to be shipped between Northern CA to Southern CA (a 6-hour drive) and my container was …
We can understand how you're feeling, Sam. Please email [email removed] with your customer ID and additional details so we can learn more about your experience and best assist.
As a previous customer noted, the roof on this facility collapsed. This was not communicated to us. I had to go down to the facility myself and ask neighboring businesses to find out what happened. It's been over 4 weeks since we packed our …
Hi, Jessica. We have been in contact with you regarding these concerns. At this time, we’ve been advised there are no visible signs of damage to customers’ containers. As we shared, our team is looking into your concerns further and will reach out to discuss. Thank you for your continued patience.
Horrible experience. Don’t use pods if any question about getting delivery. Our home is accessed by a bridge with a 15 ton limit. The driver just turned around and didn’t go over the bridge. Over an hour after the drivers estimated arrival, …
Jeffrey, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 31%
- Worked hard and fast3 · 23%
- Turned up when they said1 · 8%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Consistent, Reliable Service with PODS If you are looking for a stress-less moving or storage experience, PODS continues to be a standout choice. Having used them three times now, I can confidently say they are a reliable partner when you’re in a clutch. What Makes Them Stand Out: • Exceptional Customer Support: The phone service is a highlight. The representatives are not only helpful but genuinely understanding and accommodating to the logistical hurdles that often come with moving.
Thanks for the recognition, Gabrielle!
Eric was fantastic, we had to adjust the placement of the POD and Eric was very responsive and kind and listened to our needs 🙌 …
We're dedicated to delivering exceptional service, and we're delighted to have met your expectations, Katrina! We can't wait to serve you again in the future!
Eric Mazariegos was very punctual, friendly and very reliable! He was very helpful. …
Your positive review means a lot to us, kathi! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
After delivery, they failed to provide the weight tickets, full container, and empty weight container weight tickets. When we asked the driver where the weight tickets were, he directed us to call customer service. Customer service then directed us back to the driver, but the driver had already left. They are punting us back and forth with no definitive answer, leaving us with no ability to get the tickets for reimbursement. It is a terrible experience.
We appreciate your feedback and would like to understand more about your experience regarding the weight tickets. Your concerns are important to us, and we are committed to resolving them. Please send us an email at [email removed] with your customer ID and additional details.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cost10
- container condition9
- kind staff8
- pod pickup3
- easy access3
- considerate drivers3
- highly skilled drivers2
- loading assistance2
- packing tips2
- forklift driver2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- trustpilot.comreviews
- yelp.comreviews