PODS Moving & Storage

DO NOT USE PODS. My entire experience was awful!! I called PODS to order a container. To start off, the customer service rep did not inform me of drop off or pick up charges after the initial one. He quoted me the monthly price, and said that’s all I would be paying. Then, I did not receive any emails from PODS- my contract, pick up/drop off info, etc. The night before my initial drop off, I had to call them to get a time because no emails were coming through (the agent had put my email in incorrectly).

We used PODS to move out of state from Augusta, GA. We need weight tickets to have our move reimbursed, but PODS of Augusta still hasn't uploaded our tickets, despite contacting corporate about the issue multiple times. We were also charged for an extra month of storage when I was told that we would be granted a grace period due to our new location's busy schedule which would prevent them from doing our final pickup before our first month's rental period ended.

I'm not sure what to think about this company. I'm a new customer as of today. I don't like that the website indicates a set price or quote, but if you keep the pod for a month you get charged double that amount. I was shocked to find this out. I feel that it is deceptive. Unfortunately, I have already requested a pod that I'm going to have to pay almost $600 for a whole month. I called and spoke to a PODs rep and I couldn't get her to quote me a monthly price, or anything in between.

I have no issues with our local POD store. They did their job and were professional and courteous. My issue lies with the company and their “fine print” billing practices. During a home renovation I had originally booked the POD for two months and was billed and charged $328.67 to my credit card. One month to the day, it was picked up because it was o longer needed. Not only was I not refunded any of the money for turning it in a month early, I was charged an additional $56.27 for having it picked up.

For the love of God..... avoid these people. I wish that I could give something less than a single star, something to reflect their complete and utter incompetence. I wish that I could reflect the absurdity of the commonly used term,"customer service." I booked a POD on Sunday for a client. That excruciating process took 45 minutes. I gave my credit card #. It was authorized. On Monday, a gentleman called and stated that the Augusta PODS could not service the area... so he sent a work order to Savannah.

The concept of PODS is great, the billing and communication..not so much. When I placed my order for a POD to be delivered in February, I wasn't told about a delivery charge. I was quoted a monthly price and that was it. When I scheduled the container to be picked up on May 27th, no one told me I would be paying the same fee for it to be picked up. They called me on May 25th to see if they could pick it up on May 26th instead and I said that was fine. Then I get an email on May 26th saying my account is past due.

Drivers were great! They had a difficult time removing the POD because of wet ground but after a few weeks and three tries, Mike S got it squared away. But I will never do business with PODS or recommend them. I was storing my POD in Washington State in a PODS warehouse with a monthly rate of $271.94. That was acceptable. Their fall price for moving my POD to my PRIVATE property in Georgia was over $7000.00! I couldn't afford that and had to wait for a December sale which I found out was only for new customers.

I rented a POD January 20th 2026. It was picked up today June 10th 2026. I made the $175 monthly payments on time every month. After they picked up the pod, I was billed an additional $1,188.97. I immediately called the support line and they said it was because of a 6 month promotion and I canceled the pod 10 days too early. The promotion says nothing about a timeline.