PODS Moving & Storage
Moving and storage service in Haltom City, Texas
Its address is in Fort Worth, Texas. It appears here because Google returns it for Haltom City.
Google rating
4.5
Ratings counted
811
Are 1 or 2 star
11.5%Above typical
The rating breakdown
93 of the 811 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Against other movers in Haltom City
9.7 percentage points higher than the middle of the 3 movers in Haltom City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 685 | 84.5% | |
| 4 star | 25 | 3.1% | |
| 3 star | 8 | 1.0% | |
| 2 star | 10 | 1.2% | |
| 1 star | 83 | 10.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 11.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Price rose after the quote2 · 22%
- Damage to belongings1 · 11%
Counted across the 9 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I chose not to use PODS because the experience became completely unreliable. My original quote from Benbrook, TX to Perdido Bay, FL was a little over $2,100 with a 20% discount. After updating my plans, both orders were supposed to start with a drop‑off at my Benbrook address. The second order was to go Benbrook → Heath → Perdido Bay. I spent hours on the phone confirming details, addresses, and pricing. Everything was repeatedly verified and drop off date including the Heath stop...
Thank you for sharing your experience, Queen Keri. We value your feedback and would like to understand the specifics of your situation better. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns.
For the love of god. Do not use pods. They are absolutely no help, will reschedule without notifying you, cost you thousands of dollars in damages and then when you call in their customer service line, they will not connect you to anyone. DO NOT USE PODS!!!!!
We’re sorry to hear this, Travis. Please send us an email at [email removed] with your customer ID. We want to assist right away.
Crooks are operating this company. I used their automated system on July 25 to reschedule my pick up date from July 30th to August 4th then looked in the went on the website to verify how much the additional 4 days would be.No new invoice was posted even after waiting 24 hrs when I reshaped the pick up date. So I called in on July 26th and.spoke directly with a representative. The rep told me.the additional 4 days would be about 80 dollars. I verified for clarity if that would be the final bill and he said yes..
We appreciate your feedback and take such concerns seriously. To better understand your experience and address the issues you've raised, please send us an email at [email removed] with your customer ID and additional details. Your insights are important to us.
Unbelievably expensive. I checked out their long-distance moving options and the pricing was completely unhinged. Even after they called me back with a supposedly "exclusive markdown," the rates were still a total rip-off—especially the insulting $398 monthly storage fee. Even after I said no, no, no, they still sent me the quote. In any case, it feels like a transparent cash grab. They seem to enjoy to waste your time but I wouldn't fall for the follow-up discount trap.
Thanks for taking the time to leave a review. Your input is important to us as we strive to provide the best possible service. We're always looking for ways to improve, and your feedback helps us do that.
At the end of the service they charged me more than i was quoted. I had to pay to avoid issues and thought i could just talk to them after the fact. Big mistake! No one gets back to me no matter how or what i try. Now i over paid more than a few hundred dlls and dont even know why.
We appreciate your feedback, Shonny, and want to understand your experience better. It's important to us that our customers feel valued and informed. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
I was charged way more than what was originally quoted. $800+ to move across town. I was in shock. Never will I use PODs again or refer anyone else I know to use. They quote you a low price and charge you more in the end. That's bad business.
Thank you, Garry! We’re thrilled to hear that JZ provided you with quick and professional service. At PODS Moving and Storage, we always strive to make your experience exceptional. Your feedback is greatly appreciated!
I called (July, August?) to get a quote. The slick salesman told me that I was getting such a great price, and that I needed to provide my credit card to reserve the price. I stupidly did so. I went with another carrier as PODS was too …
Hi, Sue! We'd like to connect with you to learn more and address your concerns right away. Can you please email [email removed] with your customer ID?
at one point, an accidental charge for $12,000 was attempted to the credit card we used to pay almost $4,000 to have the pod shipped from one state to another, and that wasn't even the most frustrating part of the experience.
Thank you for sharing your experience. We take concerns like yours seriously and would like to understand more about the situation. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 50%
- Worked hard and fast3 · 17%
- Careful with belongings1 · 6%
Counted across the 18 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
⭐⭐⭐⭐⭐ Outstanding Service from JZ at PODS! We had an absolutely fantastic experience with our PODS delivery driver, JZ! Our home has a very challenging setup—the POD needed to be placed in a tight corner spot in the back alley, on an uphill incline, directly in front of our garage. JZ handled it like a true professional! He was patient, skilled, careful, and clearly knew exactly what he was doing.
We appreciate you taking the time to share this review with us, Elizabeth! We have your back when you need us again!
Great POD service! The driver Tyler L. was great! He figured out the best position to drop the 16 fts POD and he did it quickly and professionally. He also gave me advice to properly load the POD and all the information I needed.5 stars !
We appreciate you taking the time to share this review with us, Gianni! We have your back when you need us again!
First, I want to say how easy PODS was to work with. Setting up an account and delivery online was awesome and easy. I also appreciated all the reminders to confirm delivery and pick up so that I didn’t get charged unnecessarily. Second, for both our first delivery for the move and the delivery to move back in, I called and requested that the delivery driver call me so I could meet them and show them where to place the POD since it was at a school.
Thanks for the nice review! We're grateful to have been able to serve you, Chelly!
Tyler L. was our driver for our POD delivery. He was extremely kind and very knowledgeable. Tyler dropped the POD exactly where we needed it and even assisted when a few of our items had shifted during transport. If I could give Tyler 10 Gold Stars, I would!! Thank you PODs & thank you Tyler L. !
Your positive review means a lot to us, Annika! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff41
- container placement30
- courteous driver12
- drop off10
- quick pickup6
- prompt arrival5
- careful placement4
- temporary storage4
- careful drivers4
- moving out of state2
- pod experience2
- quick loading2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- instagram.comsocial