PODS Moving & Storage
Moving and storage service in Hampstead, North Carolina
Its address is in Rocky Point, North Carolina. It appears here because Google returns it for Hampstead.
Google rating
4.4
Ratings counted
531
Are 1 or 2 star
13.4%Above typical
The rating breakdown
71 of the 531 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Against other movers in Hampstead
7.7 percentage points higher than the middle of the 3 movers in Hampstead we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 441 | 83.1% | |
| 4 star | 16 | 3.0% | |
| 3 star | 3 | 0.6% | |
| 2 star | 8 | 1.5% | |
| 1 star | 63 | 11.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 13.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings9 · 15%
- Late, delayed or a no-show7 · 11%
- Crew conduct6 · 10%
- Price rose after the quote5 · 8%
- Items missing or never delivered3 · 5%
- Belongings withheld over payment2 · 3%
- Stopped responding1 · 2%
Counted across the 62 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Our experience with PODS was one of the most frustrating moving experiences we’ve ever had, and I would not recommend them based on how we were treated. To start, our PODS were delivered without the locks we paid for, yet we were still charged for them. After our containers were picked up on June 3, our scheduled delivery date was July 1. That date came and went, and our delivery was pushed back to July 17, then July 20, then July 23, and finally wasn’t delivered until July 29.
We appreciate your feedback, Mackenzie, and regret to hear about your experience. We want to understand the specifics of your situation better. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns effectively.
Initial POD drop-off was smooth and efficient! Delivery driver called and notified when they were coming. Dropped the POD off without an issue. When we moved into our new house, they did not call/notify and lied about having an incorrect phone number. We were charged multiple fees because they were not able to deliver the POD and had to redeliver the next day. We had the same issue when they came to pick the POD up for the final pickup. When speaking with customer service they were rude and not helpful.
Hi, Ryan! We certainly don’t like to see this. If you’d like to chat, please email [email removed] with your customer ID and additional details.
So we ordered a pod and packed it up and they took it from our place to storage in rocky pt nc. We didn’t realize they scheduled our delivery to Newport nc instead of New BERN nc. Now we are trying to schedule delivery and they are trying to charge us 300 plus another 500 for delivery. No manager to pick up the phone so we are waiting for a call back.
Hi, Erica! We strive to be transparent with our pricing by outlining all charges in your order confirmation. To view that document, please visit MyPODS.com and log in to your account. If you'd like us to help walk you through your order confirmation, please give us a call at ([phone removed].
Offered me a good deal to reserve a pod then the agent, KERVIN, ghosted me and the next agent would not honor the deal. Scammy predatory vibes. You also have to pay for a full month rental no matter how long you actually need the pod. Also there’s a transportation fee that includes gas, along with a delivery fee and gas surcharge.
Thank you for your feedback, Colby. We take your concerns seriously and want to understand your experience better. Please send us an email at [email removed] with your customer ID and additional details so we can address your issues directly.
The worst. They will NOT tell you how the scam really works until you are signed up, loaded up, and need them to move the POD for you, then you will find out the realities. They will charge you way more than advertised if you need the pod to be stored for any amount of time. Amazingly, after they picked up my pod for storage, they told me they "may" not offer delivery to my new address.
Brad, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
This is the most aggregious type of non respect you could offer someone. They are willing to take your money way ahead of any contract stated timeframe but they can't even keep their own appointments. Scheduled for 2 pods. One on the 9th and one on the 12th. On the 11th the 1st pods container was picked up and I told the rep it was Ready go to TX. Was told by the rep it would be there by the 21st. Ok.... good enough. Oh no. Just wait there is more.
Hi, Drew! We'd like to connect with you to learn more and address your concerns right away. Can you please email [email removed] with your customer ID?
ANY MILITARY: do not trust PODS to make your move easy nor convenient. You will have trouble getting the weight tickets from them to be reimbursed by the govt. I have been calling different times to get my full weight ticket (which I paid for) and still nothing. Instead they make us go through our DPS services to request a denial letter. Which is still not enough to get your reimbursement. I strongly suggest avoid them. Al this happened after I was delayed a 3 days for my PODS to arrive from my initial request.
Thank you for reaching out to us, Dominique. We have been in contact with you regarding these concerns.
July 27, 2022, UPDATE - Final Pick Up Complete as scheduled - So I will say Thank You to PODS & the Rocky Mount NC Storage Facility for making sure the cycle was completed. UPDATE: I called Customer Service daily & was assured that my POD delivery was rescheduled for July 20th & I would receive my email with the time frame for delivery the night before - never received so I called first thing in the am Customer Service was to call me back in an hour - that never happened so I called back - CS told me she called…
We appreciate you reaching out, Walter, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous107 · 28%
- Worked hard and fast37 · 10%
- Turned up when they said35 · 9%
- Kept in touch23 · 6%
- Careful with belongings9 · 2%
Counted across the 388 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Top tier service!! Bobby from Pods Moving & Storage was fantastic to work with. He was professional, friendly, and incredibly helpful throughout the delivery process. He took the time to explain everything clearly and made sure I felt comfortable with each step. When I ran into a small scheduling issue, he handled it quickly and with no problem and kept me informed the whole time. Thanks to Bobby, what could have been a stressful day turned into a smooth and great experience.
Thank you for this wonderful review! We put a lot of effort into ensuring every customer leaves satisfied, and we're so pleased to have met your expectations. Thanks again, Jameshia!
Christian Hatcher was prompt and great with communication. Very careful with parking pod and appreciate his help!
Your positive review means a lot to us, Johanna! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
Using Pods is the way to go!!! I recently did a cross-country move from AZ to NC. I had considered renting a U-haul, but after looking into Pods…No Competition! The fee covers the use of the Pod for an entire month, so no rushing to load it, no ramp to run up, no driving a large truck, no paying for gas. They drop it off, you fill at your convenience, let them know when to pick it up, they deliver when you’re at your final destination and ready, then pick it up when unloaded. Easy, peasy!
Hi, Kelly! We’re happy that you're pleased with your service from PODS and look forward to doing business with you in the future. Thanks for the great review.
I had my items in a POD for 2 plus years! Upon finally being able to have the POD sent to my home it was amazing how quickly and perfectly they brought it to me. The system works they called me to confirm the delivery date and time they called me the morning of the delivery and the driver worked with me to get it as close to the curb for me to be able to unload it. I asked for them to pick it up the next day and they were spot on time again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pod pickup20
- driveway placement18
- container placement15
- easy process10
- polite staff10
- courteous driver8
- drop off3
- maneuvering3
- ease of moving2
- interstate move2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- trustpilot.comreviews
- yelp.comreviews
- facebook.comsocial