Two Men and a Truck Moving and Storage
Mover in Hampstead, North Carolina
Its address is in Wilmington, North Carolina. It appears here because Google returns it for Hampstead.
Google rating
4.7
Ratings counted
692
Are 1 or 2 star
5.6%Around typical
The rating breakdown
39 of the 692 ratings in Google’s published star breakdown for Two Men and a Truck Moving and Storage are one or two star.
Against other movers in Hampstead
About the same as the middle of the 3 movers in Hampstead we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 631 | 91.2% | |
| 4 star | 15 | 2.2% | |
| 3 star | 7 | 1.0% | |
| 2 star | 9 | 1.3% | |
| 1 star | 30 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving and Storage at 5.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving and Storage, counted by matching the words they used.
- Damage to belongings16 · 43%
- Crew conduct6 · 16%
- Items missing or never delivered3 · 8%
- Price rose after the quote2 · 5%
- Claim or refund went nowhere2 · 5%
- Stopped responding2 · 5%
- Late, delayed or a no-show1 · 3%
Counted across the 37 one and two star reviews we have read for Two Men and a Truck Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst ever! DO NOT USE!!! I would give them 0 stars! They are very unprofessional, damaged furniture, broke items (that they claimed were already broken) and stole items. DO NOT BUY THE EXTRA INSURANCE because they do no honor replacement as insurance is supposed to do! Men congregate inside the back of the truck hiding and not working, while the clock is ticking on the bill! Helped themselves to refrigerator and drinks without asking.
Nan, we're sorry to hear this was your experience. Unfortunately, we are unable to locate you in our system as a recent customer of ours. It's possible your move was scheduled under a different name or you used another franchise.
Not impressed I hired two men and a truck because they seemed to be qualified movers according to their TV commercials and their reviews. I met with the estimator to show him what had to be moved and I was given a quote which seemed to be reasonable. The move was from Jacksonville NC to York PA. I met up with the movers at the scheduled time and place due to the furniture was being held in a storage facility. There were only two guys there to load the truck.
Hello Dominick, Our goal at TWO MEN AND A TRUCK is to exceed our customers’ expectations. We are truly sorry some of your items were damaged during your recent move with us. After reviewing our records, our team has taken the appropriate next steps toward resolving this issue based on the level of…
We used Two Men and a Truck in Wilmington NC for our local move two weeks ago and I'm very disappointed and frustrated. The estimator came to our house and gave a quote of $1050. He assured us that he was very careful to not underbid a job, and expected the move would cost less than that. We had everything ready to go on the day of the move (all furniture disassembled except our piano), and the move ended up costing $1500 (50% more than the estimate!).
Hi Alexandra, Thank you for taking the time to tell us about your recent experience. We sincerely apologize your initial estimate fell short of the expected amount, and for the issue regarding our moving pads.
I don't know if my experience could have gone any worse. I have moved a few times and if I could give zero stars I would. I recently used Two Men and a Truck for a fairly local move to a brand new home I purchased. They damaged my walls, my floors, my mouldings, pretty much every piece of furniture they moved, so much so at one point one of the workers told us that, "I think you can touch that up" for the damage to our new king size wood bed frame. So my brand new house lasted a day!
Hey JM, thanks for providing your feedback. We sincerely apologize for the issues during your move and would like you to know this is certainly not the norm for our team's quality and professionalism. As you know, we're currently working to get everything fixed.
They arrived an hour and a half late outside of the three hour window provided. By that time I had already moved the majority of the items, and all that was remaining were larger pieces of furniture that were still in boxes (for a ONE bedroom apartment). I moved one mile away and somehow it still took 2.5 hours. They also damaged my TV during the move but are not liable according to the contract.
Hello Megan, We apologize for the issues and can understand your frustrations. We know afternoon move appointments need to be flexible, which is why we schedule them with an afternoon arrival window. When we move televisions, we do require customers to be packaged in their original boxes.
I never used their services but a so-called neighbor of mine did. She was no real neighbor she was just someone that lived above me. One day she and I get into a disagreement and it was her moving day. She has Two Men and a Truck park right next to my car and into the fire lane! One of their doors swung right over the hood of my car! I called to complain. They never moved the truck and if they did it wasn't by much.
I was looking forward to using Two Men and a Truck to get an estimate for a move from North Carolina to Philadelphia. My mother had used them several years ago while in Philadelphia. So last week, while in N.C. I reached out to them, and they had my mother's information in their system. We set up an appointment for the estimate for last Tuesday, 3/28 at 10AM, but on Monday evening, they texted me to cancel the appointment.
Hey Catherine, thank you for taking the time to leave us a review. We always appreciate the feedback! I'm very sorry for the confusion and the unannounced visit. I can assure you that this is not the norm for how we operate.
I have used Two Men & a Truck on two previous occasions in the past few years and have had very positive results. This last move was very different. The estimate I received seemed a little high for the amount of items being moved but it was just an estimate. The movers arrived on time at 10:00 AM as scheduled. When I called to check on the status of the move at 10:45, I was told that the the movers were updating the estimate and the "paperwork" had to be redone.
Hello James, We apologize you feel we did not meet your expectations on move day. According to our records, a revision to estimate document was completed for your move due to additional items that weren't added to the initial inventory.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous300 · 57%
- Worked hard and fast197 · 38%
- Turned up when they said86 · 16%
- Careful with belongings76 · 15%
- Kept in touch39 · 7%
- Price matched the quote20 · 4%
Counted across the 522 four and five star reviews we have read for Two Men and a Truck Moving and Storage. A review can mention more than one thing.
In their own words
Hire this team for your move. You will be very happy that you did! John and I hired Two Men and a Truck because the reviews I read spoke of their team being dependable, trustworthy, professional, hardworking, and thoughtful. The three men who performed the actual move of our belongings were top notch professionals and very careful with every piece of my furniture (I watched them!). I want to speak as highly as I can of these men because they were THE BEST: Antonio (the team leader), Lavonte, and Javonne.
Thank you, Lisa. We greatly appreciate your recommendation and wish you all the best moving forward!
I have used Two Men & a Truck previously. I had planned to use Pods for this move because I need to store my things in my driveway until my renovation is complete. Pods was unable to place the Pod even though they promised it would fit. I called Moe at TM&aT last minute to book an end of month move. She was very professional and responsive. She sent a quote while I called other moving companies and storage facilities.
We're so glad to hear everything went well with your move! Thank you so much for taking the time to share your experience with us. We'll be sure to share your kind words with our team!
I have moved many times in my life and recognize professional, honest moving companies. "Two Men & A Truck" were outstanding for our local move to Wilmington, NC. My husband & I had everything packed and ready for them to load, and our team of three guys (Tyrell, Glen & Felix) were great. It had been years since we dismantled our dual recliners & thought it was going to be a challenge for the move. It was a 'no-brainer' for our team. They knew within seconds what needed to be done.
Hey, KE! Thank you for leaving such a great review! It was our pleasure to help with your move. Thank you for choosing TWO MEN AND A TRUCK® for all your moving needs. Have a great day!
Look, I don't do a lot of reviews, and if I do they are almost always for extremely bad interactions. But I was so blown away by the good experience I had with Two Men and a Truck I felt compelled to leave a review. I just moved using Two Men and a Truck, with two different crews on two days, and highly recommend them. My move was originally scheduled to take place all at once, but due to a scheduling error on their end they arrived with a truck without a lift gate and were unable to move my gun safe.
Ross, thank you for going out of your way to leave this review, especially knowing it's not something you do often! We appreciate your candor about the scheduling hiccup, and we're glad our team owned it, apologized, and made it right quickly. That's the standard we hold ourselves to.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff173
- courteous staff80
- careful movers41
- estimate21
- quick move15
- careful with furniture14
- furniture moving9
- local move7
- safe moving5
- careful loading4
- piano moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- nextdoor.comsocial