PODS Moving & Storage

Worst mistake I ever made was using this company and, unfortunately, my friend recently had a very similar experience. I know some people have had luck but, if you are one of the unlucky, it is horrifying. In short, they screwed the whole process and then refused to take accountability or provide any sort of refund. I'm super thankful that I found my things but it was truly out of luck rather than any of their doing. Moreover, the costumer service has taken years off my life.

EDIT: I emailed PODS as requested by PODS response. The person assured me that I agreed to paying $293.50 which is not right and she stated that the quote did not contain all the fees. That just shows you how as a consumer you can’t trust what you’re being quoted because later on PODS billing will say that the quote was not including all the fees. Please see screenshot I took when I booked my PODS container. Clearly states $266 and not $293. Unfortunately I was overcharged.

PODS Moving and Storage is a reprehensible company, defined by deceitful practices and deplorable customer service that abandoned us during our move from California to Texas. We entrusted PODS to ship and store our belongings, selecting their Hutto facility near Austin, believing delivery to our new home would be straightforward after finding a property. Shockingly, PODS never disclosed their restrictive zip code policies, a critical oversight that derailed our plans.

This was my first time using PODs and I will never again. Nor will I recommend them to anyone else. I originally booked PODs to help move my father’s personal items after he suddenly passed away. I had issues every step of the way starting with my first phone call to reserve my cross country move. The first representative assured me that one residential parking lot space was plenty of room for the drivers, even after I questioned him.

I'm going to stick to the facts here to keep things clear. - The pod was scheduled to be picked up in San Diego, CA on 5/13 - The pod was then scheduled to immediately leave to Austin, TX - The arrival date was set for 5/23 - I called multiple times 3-5 between the 5/13 and 5/23 to confirm that date and also ask if there was any possibility for an earlier pick up.

BEYOND FRUSTRATED with trying to get a quote and booking. POD has no such thing as "Online Estimate" or "Book Online". I submitted an online quote, then I received a with a generated Customer # and Quote # which requested me to call to receive my quote. When I called, I waited 15 minutes before an agent answered. The agent had very broken English and I had to ask him to repeat himself many times. I tolerated this because I didn't want to hold again to speak to someone that could communicate with clear English.

Their customer service is basically non-existent. No one from their team told me about signing my agreement so after they dropped off the POD, charged me the full amount, let me fill it, and then picked the POD back up they cancelled my order without contacting me before cancelling!!! Trying to then get my belongings back was a nightmare. Once they finally did deliver they then cancelled my pick-up order leaving the POD in a very inconvenient spot for that length of time.

My Container was supposed to be picked up yesterday, 12/16/25 The driver never called to say he was on his way. I walked into my kitchen and saw his truck. He was unable to get the lift device off his truck. He left without communicating with me. I received an email from PODS saying my pick up was canceled because I created an obstruction and they could not access the container. I logged on to MYPODS and the pick up was rescheduled for this morning 12/17/25 between 7:15 am -10:15am.