PODS Moving & Storage

Would not recommend. First they tell you their container lifting system would keep the container level...it does not. It uses chains and when it was picked up you could see it swinging the whole time. Most disappointing was the horrible customer service from office staff my wife set up the service and confirmed the price we would pay. We had 2 PODS for 3 months and NEVER paid the agreed upon price.

Delivery experience was with zero issues. Pick up was not so great. POD was not picked up as scheduled, which was very important that it take place on the date scheduled. When I called they said POD was locked. I provided pictures and videos showing no one came to pick up the POD and it was not locked. Disputed was started to which a Customer Service Representative (M Frazier) reached out initially then she stopped responding until I called customer service to file a complaint but then again the responses were…

Pete Slavick, my driver, absolutly saved the day. He made up for a lot of problems with the POD company. These included inaccurate delivery times and more. The company notified me the delivery times the day before as promised, but they told me that they would deliver between 0300pm and 0600pm which is a mix of standard time and military time. They even texted me this info at 07:07 am but the sent another text at 07:27 am saying that they would deliver at 2:15 pm to 5:15 pm.

Where do I start, I had two Pods for pick up one being out on the street. Driver arrives and says he is unable to pick up the Pod on street due to curb side was next to slope and did not want podzilla to slide over. Suggested, instead of driving straight back to come from street side. Still would not pick up and left Pod on street. Then to find out they would not pick up until the next morning was even more frustrating and was warned by local authorities to have Pod removed. The 877 numbers are a joke!

PODS has gone completely down hill and does NOT care about customer service or satisfaction at all. I hate having to bash a service but the lack of customer service I received from PODS forced me to leave this review. Let me begin by saying that all of my coordination with their sales rep was great and that the delivery of my x3 16' containers was excellent and that all the driver's were excellent. Additionally, the PODs were great and I was able to load and prepare my move to a new home from SC to NC.

Title: Disappointing Customer Service Experience with PODS I recently had an unfortunate experience with PODS, and I must say that their customer service was severely lacking in several aspects. From start to finish, the entire process left a lot to be desired, and it is with disappointment that I share my encounter with this company. Communication was one of the major issues throughout my interaction with PODS. It was incredibly difficult to reach a live representative.

The move was ultimately smooth and event free. The only real issue I have is communication. Once started, you cannot contact PODS for questions or changes in a reasonable amount of time. Despite their claims of mulitple communication methods (text, chat, phone) none of them are dependable. I was frequently booted off the chat, or not even allowed to wait (when wait times are 2 hours or more, they will not let you wait, and hang up). This was my frustration.

Update. A week later and I still don't know where my pod is or when it's going to be delivered. I was also charged for the delivery today. I will never use this company again and I suggest nobody ever does. I scheduled weeks in advance for pickup and delivery. The pickup was the date scheduled. I arranged for help to unload on the date for delivery. Delivery date comes and now they don't know why it's not being delivered and are telling me it will be over a week for delivery.