PODS Moving & Storage
Moving and storage service in Mabelvale, Arkansas
Its address is in Little Rock, Arkansas. It appears here because Google returns it for Mabelvale.
Google rating
4.4
Ratings counted
344
Are 1 or 2 star
13.7%Above typical
The rating breakdown
47 of the 344 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 271 | 78.8% | |
| 4 star | 16 | 4.7% | |
| 3 star | 10 | 2.9% | |
| 2 star | 11 | 3.2% | |
| 1 star | 36 | 10.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 13.7%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Late, delayed or a no-show6 · 15%
- Damage to belongings5 · 13%
- Crew conduct4 · 10%
- Price rose after the quote2 · 5%
- Items missing or never delivered2 · 5%
- Belongings withheld over payment1 · 3%
- Stopped responding1 · 3%
Counted across the 40 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My mom moved from cali to Arkansas and had her pod delivered at my house. Not only was it about 3 weeks late but when we opened up the pod it looked like they had dropped the pod at some point. A lot of her stuff was broken even heavy duty furniture. Then they have over charged her for the third time!! She can not get a supervisor on the phone to get her refund of the over charges. I would not recommend using pods. It’s over priced and have your stuff will be destroyed by the time you get it.
We can understand how you're feeling and would like to research this further, Bobbie. Can you please email [email removed] with your customer ID?
What a garbage moving service. They sold me into pods and said I'll be able to enter the delivery address later. We didn't have an address yet because we were house shopping. No one ever mentioned there could be delivery issues. This is a multi state move. It's not like this is just across town. Suddenly they won't deliver to my new address now that we have one. They have no good reason not to. It's not mountainous and there is paved roads all the way.
We appreciate your feedback, Kenneth. It’s important for us to understand your experience fully. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns and work toward a resolution. Thank you for bringing this to our attention.
I am extremely upset about how my business with PODS has progressed. First off, it was an expensive choice, though it made the most sense at the time- we were moving from one side of the country to Arkansas, staying with a relative while we searched for a house. When I was on the phone with the rep (who was fine), he asked me where I would be moving to. I told him we didn't know, but would be looking in a certain town and the surrounding areas.
Hi Autumn, thank you for sharing your experience with us, we can understand your frustrations with this. We were unaware of your end destination so we weren't able to provide you with this information ahead of time.
Only selected one star because the site would not allow me to select no stars. Be aware that all terms and conditions when working with PODS are in their favor and they do not pro-rate. In our situation, that means they were unavailable to move the container when needed (best date was 10 days out) and since there is no pro-rating, we'll pay for it to sit in an unused driveway, undelivered and unable to unload it for those 10 days.
We're disappointed to hear your expectations were not met, William. Service dates are subject to availability, so we recommend scheduling all stages of your move upfront and at least two to three weeks in advance.
Left some things In the pods accidentally and never saw them again. Pods associate never called me back to let me know that my stuff was indeed never to be seen again
Hi, Edi! We certainly don’t like to see this. If you’d like to chat, please email [email removed] with your customer ID and additional details.
Dear PODS Customer Service, My name is Eric Sharpe, and I am writing to express my profound disappointment with the service I have received regarding the shipment of my storage containers As a veteran and a five-year PODS customer, I have consistently valued the convenience of your storage solutions. However, my recent experience attempting to arrange the cross-country transport of my containers has been incredibly frustrating and unproductive.
Eric, we appreciate your feedback and want to understand your experience better. Your concerns regarding communication and quote accuracy are important to us. Please send us an email at [email removed] with your customer ID and additional details, so we can address this matter effectively.
My fiancé and I have had a terrible experience with this company. Our home was destroyed with the recent emergency flooding and winds— a tree fell into our house and we spent two days doing damage control, mopping up rainwater on our hands and knees for hours, watching the ceiling and insulation cave in over and over. Our well meaning friends called pods thinking we would need temporary storage, but we had to continue cleaning and saving what we could out of our home.
Leslie, we appreciate your feedback and understand how distressing this situation is. We want to learn more about your experience and how we can improve. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
PODS wasn't able to schedule the re-delivery of my containers within 4 weeks and I had to pay an extra month of container rent during this time. This cost approximately $500 extra. They were able to deliver on an "overbooked day delivery" so that I was able to get one pod pretty quickly, but then I still had to pay rent on the empty pod that they wouldn't/couldn't pick up. The deliveries themselves were great; I have only discovered one item with minor damage. The delivery drivers were all very nice and helpful.
Emily, we strive to do better than this. Please email [email removed] with your customer ID and additional details so we can learn more about your experience and best assist.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous74 · 34%
- Turned up when they said29 · 13%
- Worked hard and fast24 · 11%
- Kept in touch17 · 8%
- Careful with belongings8 · 4%
- Price matched the quote3 · 1%
Counted across the 215 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Darren Moore and Chris W picked up our Pods. They wer le prompt to arrive, very efficient to load the Pods, and worked carefully to preserve the lawn. I appreciated so much their courteous and kind interaction. I commend highly for their work.
Your positive review means a lot to us, Dale! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
While this is rating just the Little Rock services, my overall experience was fantastic. From booking through POD pickup, communication was clear and timely. Everyone we talked to either via chat or by phone was very polite and knowledgeable. Honestly, in this day and age, where so much is automated through AI agents, I have to commend PODS for not losing sight of the customer experience. I helped my parents facilitate a long distance move using PODs.
We appreciate you taking the time to share this review with us, Erica! We have your back when you need us again!
Pods Moving and Storage is great! Everything is smooth operating and at the convenience of your own time. And a great value for the service! Darren the delivery driver was efficient. I’m very pleased with my choice to use them.
Your positive review means a lot to us, Christopher! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
Ok, I have used PODs a couple times. This last move was 2 parts, actually 3 parts. The CA exit was difficult. The ETAs were constantly changing and on the final pick up there was a no show and then they came the next day. I had already left they state so that was concerning. The customer service portal. I understand it is the busy season, but the automated phone system was a bad experience, constantly switched around and left on hold for an hour.
Thank you for your feedback, Ill Vapor! We’re glad to hear that Chris provided excellent service during your delivery and pickup. We apologize for the challenges you faced with the customer service experience.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- smooth process13
- courteous staff10
- container placement9
- pod placement5
- pod pickup3
- temporary storage3
- long distance move3
- seamless move2
- courteous driver2
- date changes2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- trustpilot.comreviews
- facebook.comsocial