PODS Moving & Storage

I would give ZERO stars if it allowed me!!! HORRIBLE HORRIBLE HORRIBLE!!! We had a POD scheduled to be delivered last night (September 13) between 3-6pm and it NEVER showed up!! Between last night and this morning I’ve spoken to at least 20 different customer service representatives and no one can give me answers. They don’t allow you to call/speak to anyone who works at the actual storage store that your POD is coming from, only customer service representatives who are answering the phones from Florida.

We ordered 2 pods a week apart. The first pod came. Door was faulty and they forgot the lock we paid for. When delivering the second pod, the driver destroyed our lawn causing $4000.00 in damage to a property and the truck had to be towed off our property that was to be listed for sale. We can’t list as we had to get the lawn repaired. We contracted Pods about the quality of the first pod and the damage done by the second. We got no response.

I ordered a pod to be delivered on Saturday. My 4 hour window came and went, no call no pod. I call customer service who clearly had no idea how to help me but vaguely "assured me" that the pod was coming, either Saturday night, or maybe Sunday or Monday. Monday comes, still no pod, no call. I call customer service again and get the same non-answer that they can "assure me" it's coming but they don't know when. Tuesday, no pod, no call.

This company is ignoring my claim! I stored kitchen cabinets in a pod because they say they are weather proof. About 4 inches of water accumulated in the iPod and damage a few cabinets. I sent my claim in the early Fall of 2020 and it’s March 2021. My claim has been ignored despite sending pictures in of the water accumulation in the pod and pictures of the damaged kitchen cabinets.

horrible and worst experience in life , they give a quote , give u wrong information and charge you more than the quote , pods is worst,they dont deliver on time ,was late on delivery, i had to waste one whole day of work for delivery , and finally that evening they called and sad they could not deliver,and they deliverved next day , 2 days of pay was lost ,dont refer to any one or use yourself, worst customer service too

We ordered a pod 2 weeks prior, the day before they called my wife's phone @4:45, nobody answered so they cancelled the order. They claimed, we cancelled the order. It gets worse, the support person can't reverse the order and the pod was released to another customer. We are told we would have wait another week AND they wanted to charge us more for their screw up!

Bottom line up front: Do not use this company. Go with Uhaul or anyone else. PODS initially lied to me about my delivery dates and didnt tell me until the POD was fully loaded and ready to be picked up. Their response? "Well you can cancel your order and get a refund" You and i both know im not going to unload a 16ft container on the day im supposed to move. Classic bait and switch scam. Then we finally get to the delivery date. They give me a window of 0730-1030am for POD delivery.

Please DO NOT ever use PODS for moving or storage. They have horrible customer service. I was quoted one price when I booked the POD now they told me it was $700 just to move it to another facility and another $200 to deliver it to my house. I requested to speak with a supervisor, they told me none were available that they would have to call me back. Needless to say, I never got a call. I called back today and I received a quote for $340 to another facility with $190 delivery fee.