PODS Moving & Storage

Hidden costs within the tiny printed contracts. Changes to rates unexpectedly. Some customer service reps were rude and not knowledgeable. Online access was also complicated at times due to site glitches. Summary: very expensive for very little service.

PODS was a bad experience. I'll review in steps. 1. I called and stated I needed to move a full three bedroom house. I provided the bulk of what would be moved and was told one pod would be enough. I ordered one pod. 2. Moving day. One pod was not enough. We had to pay for storage and order a second pod. This pod had to be delivered to my in-laws home since we had already sold and couldn't keep it there. 3. I had to fly back across the country and finish the move. 3.5. The pod was never picked up.

I got a small container and there was an incident where part of the container got flooded due to a plumbing accident out of my control, since the container was schedule to be picked up that day with in a hour and my container was ready to be shipped there was nothing I can do to check the for damages. After PODs picked up my container I called PODs to put in a insurance claim on it to get ahead of it since I knew there would be water damages but didn't know what was damage or how much.

Misdirected one of two pods to the wrong location. No notification that pod would not be delivered. Found out when people contracted to unload informed me it didn't arrive. Called customer service and was given a date of 4/23 for redeliver. On 4/21 I get an email that it won't arrive until 4/26. I called to get an extra month rental as compensation since I could not get unloaded before rental expiration. Cannot talk to a supervisor until they decide to call me back. I'm very unhappy with this experience.

This company accepted a payment to move belongings from California to Missouri. They made a mistake on the address to begin with, they made a second mistake on the price, then after it was paid, they called and said they could not deliver it to the address due to THEIR error, because it was 14 miles over their limit. Now they are trying to tell us we have to move our belongings on our own from their pod location to our address, after we are already 1000 miles away from where we dropped the belongings off.

I ordered a pod to be delivered on 8/5 and picked up on 8/12. When it arrived it was way too small, If I upgraded is was going to be over 2k more for an extra 2ftx2ft, which we couldn't afford. I called to have the pod removed and the first person said I would just have to pay for the original drop off fee which was $180 - something. Then apparently they couldn't pick up my pod on the 12th anymore and then had to reschedule for the 24th? Which makes absolutely NO sense.

PODS dropped off a POD for my neighbor yesterday in such a way that my suv is blocked in. They are refusing to move or reposition the container in any way until Monday. The neighbor (customer) does not have a permit for the location in the public right of way (alley) where the POD was placed, and I was given no warning that this might happen.

Their customer service is awful. We had plans fall through and returned the container empty after just a few days, but they still charged us the full month. Lame, but ok I guess. Then, when we ended up needing a container again within that same month, they refused to bring a container back and told us we needed a fresh order, which means immediate monthly charges. Either the container is ours for the month, or it isn’t. Seems like they want to have it both ways, as long as it financially benefits them.