PODS Moving & Storage

I used PODS for a cross-country move from Winston-Salem, NC to Salt Lake City, UT. The short version is that ultimately, PODS got the job done, and for pretty cheap. Although it was a very frustrating process. Longer version for those of you considering this option: The concept here is interesting, and innovative. So much so that others are copying it. They are very aggressive with their pricing and make it sound very attractive. And if everything goes as planned, it's probably fine.

Update: 8/17 and I have been delayed 3 times. POD is still not here. No one can help. They give me an “eta from the warehouse” yet the driver doesn’t show. That has happened 2 times. I close on my house in 3 days, they don’t care at all. “It is our busy season” is what I keep getting told. What a joke of a company. If I could give it negative stars I would. Please look for ANY other option than this. Dealing with a nightmare, getting absolutely useless help from customer service or “supervisors”.

WARNING! Do not use! PODS has taken my precious items and " lost" them! How do you "lose" a 16' container?! You don't, it's called theft. It's called breach of contract. It's called Unfair and Deceptive Trade Practices, in other words it's ILLEGAL! Corporate calls to the Greensboro storage location and there is "no answer", according to them. This has been reported to me over and over for the past week. There has been 2 missed appointments for delivery. I wait all day and for nothing.

Don’t do it! The customer service is atrocious. Can’t get anyone to help you effectively. Pod was supposed to picked up at my house on the 18th. Mind you, this was scheduled weeks in advance (per THEIR Advertisement 😂). The storage facility is literally 15 minutes from my house! It obviously wasn’t picked up. No notice, alert, text, email….Nothing! I call wait for over an hour. Don’t even get me started on their inadequate AI chat or human chat feature. Dude “makes a note” to escalate it.

If there was a minus star, I would probably give that. But I cannot leave the star blank, so I have to click 1 star- BUT I AM NOT GIVING THIS COMPANY ANY STARS. This last month that I have been dealing with PODs has been nothing but disappointment after disappointment. No one communicates with anyone. The telephone representatives cannot give accurate information and the drivers only read what they are given on their schedule.

Highly recommend going with any other company than PODs. Not only did this company "lose" the POD and delay the delivery to the new location by more than a week, they also refused to provide any form of compensation to make up for any of the troubles they caused. Then once the POD finally did arrive, it sat in the drive way for more than 10 days (everything was unloaded the next day) and they did not show up when they said they would to get the POD of our property.

First and last time using PODS. I will make it easy for you: AVOID AT ALL COSTS. I had reserved a POD to be scheduled for drop off this morning, the 21st (reservation made on the 18th). Due to the nature of the storage needs, it was imperative the unit was dropped off today and not later (e.g., Monday). The driver no-showed, but when I reached out to customer service, they said the driver came by at 9am and there was an "obstruction", so they couldn't deliver.

NC drivers were awesome.They gave helpful tips on strapping things down and were the only positive part of the experience. Unfortunately, that’s where the good ends. If you ever need to call PODS, plan to lose at least two hours of your day explaining something simple over and over again. Expect to repeat yourself multiple times, be placed on hold (with extremely loud music), and then come back to someone who asks the same questions again with no clear progress.