PODS Moving & Storage

I would never use the Daytona or any PODS again. They don't respond to any customer requests even though it goes through thier "Corporate" system. Driver was great but I requested an AM delivery, my house is literally 4 miles away and I got the POD after 5pm. Tried the phone tree with no help, was promised a call back, nothing. Went to the facility to ask for the AM delivery was told the best they could was between 1pm and 2pm. I got it after 5pm... ended up with 2 movers with nothing to do.

So far it's been just so easy. But I haven't had them pick it up yet. Yeah! It's been hell since the 1st bill. I have been overcharged for 6 months. They refunded my credit card the difference after calling every day and then they billed my account for the wrong amount this month and said that my rate changed. NOT!!! I guess it's back to calling everyday. I just might dispute it with the cc . NEVER EVER RECOMMEND PODS AGAIN.

I had an overall terrible experience. PODS was not responsive, their representative had no follow through, and the representatives had a lot of errors which caused my things to be delivered a month late.

It should be criminal that this company places your card on Autopay and charges your account the first minute of the subsequent month. This is the second time I have had to dispute the charge to my account. This occurrence was worse than their first offense because their driver came early for pickup (outside of the estimated 3 hour time frame) and did not call us. Our house is currently under reno so a trailer was on the side of the POD with greater than 3 feet distance between the two items.

EDIT 9/14: My POD was picked up about a month ago and a saga has ensued. Upon pickup, another months charge was pulled out so here we are a month later and I'm having to call every three-five days to figure out what's going on. First phone call: Yes your money will be refunded. Second: You were signed up for a six month contract we have to out a dispute in. (The problem/dispute is that I never...would never...just straight-up NEVER had the six months phrase/wording/timing mentioned to me?

The Staff is very friendly and professional... The reason for one star, is for the wonderful staff only. The MINUS of 4-Stars was was for the aggravation their answering system and website caused me. Horrendous! You go to the website, no pricing given...you leave your personal info and then a associate calls you back with a phone number for you to call, (if you weren't available to answer their call). No extension given, a robo call.

A complete nightmare. I would leave zero stars if I could. I had a local move scheduled - same state, it’s only about a 90 minute drive. Pods picked up my pod with zero communication, and then promptly lost it for 2 days. After 10.5 hours of multiple phone calls over 2 days (6+hrs spent on hold) with zero resolution, my pod was located in a warehouse in Orlando. I had to rent a U-Haul truck, drive there, empty the contents of the U-Haul into the pod and move my own stuff.

PODS was truly a mixed bag. The initial signup process, drop off, and pickup process was a breeze, but after I reached my destination things changed significantly. Despite telling PODS I was moving to an urban location where I'd need their City Service delivery option, they nevertheless transported my container to a location far from the city that didn't offer it.