PODS Moving & Storage
Moving and storage service in Pineville, North Carolina
Its address is in Charlotte, North Carolina. It appears here because Google returns it for Pineville.
Google rating
3.8
Ratings counted
569
Are 1 or 2 star
26.9%Well above typical
The rating breakdown
153 of the 569 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 349 | 61.3% | |
| 4 star | 39 | 6.9% | |
| 3 star | 28 | 4.9% | |
| 2 star | 20 | 3.5% | |
| 1 star | 133 | 23.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 26.9%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings23 · 17%
- Crew conduct17 · 13%
- Price rose after the quote11 · 8%
- Late, delayed or a no-show11 · 8%
- Items missing or never delivered5 · 4%
- Claim or refund went nowhere3 · 2%
- Belongings withheld over payment2 · 2%
- Stopped responding1 · <1%
Counted across the 132 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I wouldn’t recommend PODS, when there are comparable business out there. Although I had a lot of great experience with the ordering/delivering/and pick up of the POD, My gripe is with the way things are run behind the scenes. Ordering the POD and having it delivered and picked up was easy and seamless. The POD drivers were very nice and friendly and very careful of POD placement, making sure the pod wasn’t going to destroy anything on my property.
Let’s chat, Jason! Please email [email removed] with your customer ID so we can take a look at your account and see how we can help.
Driver came, stated he couldn't "get down the road to get to my mom's driveway", wouldn't listen to any of her suggestions, wouldn't move over and try again, wouldn't back down, just left and was rude. My mom even verified and they checked google maps and said, sure NO PROBLEM! My mom had movers coming tomorrow to pack, the manager said he saw pictures, it can't done, he wouldn't even come out and look himself. She is moving cross country and now has no pod, no packers and no refund as of yet.
We certainly don’t like to see this, Jennifer. If you’d like to chat, please email [email removed] with your mother's customer ID and additional details.
I am sorry to say that while this is a great idea and other stations may be well run, this station is unwilling to work with customers. After we were given our estimated time of delivery which was 7:30 am - 10:30 am we waited. After they were about 3.5 hours late, I called and was told that we had been rescheduled for 3:30 pm - 6:30 pm. I understand delays and even the need to change schedules, but we were not notified at all and were waiting so we could begin our packing.
We’d like a chance to connect with you about your concerns so we may best assist you, Kathi. Can you please email [email removed] with your customer ID?
Worst experience ever. Everything went wrong from driver coming and refusing to deliver in person, to my local POC Lennette Smith whom I don't even know where to start on examples but was unprofessional and inability to listen, comprehend and communicate, to customer service which kept lying to me repeatedly and ignoring what I was asking as if I'd change my mind or something. And billing which were beyond unprofessional sighing Gods name in vain.
Dani, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
Absolutely terrible service and follow up. Placed POD in wrong location on a Friday night, no response over weekend, overcharged, and now six months later customer service - no resolution. Don’t use PODs in CLT.
This certainly isn't how we want you to feel, Carey. We'd be more than happy to check in with our team and get an update on their review of your account. Can you please email [email removed] with your customer ID?
Things started off to a great start. The pick up driver was awesome and professional. However that is where things were left. On the day of our scheduled delivery. I never received an email, phone call, text, nothing. Even the website stated the delivery day and time was the same as originally declared. We had our friend drive 2 hours up to help us unload the POD because I was on a deadline before I started my new job and had to fly out that upcoming week. We waited and waited.
We appreciate you reaching out, Casey, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
I had to FILE A POLICE REPORT on our PODs driver for threatening me after asking him a question. Start: I honestly think he was on drugs from his violent and irrational behavior. He was a problem before we met him, because he was rude and impatient to my wife on the phone the day before showing up and rude to me when he arrived. He did not ask for direction when dropping the POD off and would not take any.
Edward, thank you for bringing this to our attention. This alleged behavior is extremely unacceptable and not the customer service we strive to provide by any means. We are happy our GM is working with you to make this right.
Confident for moving yourself . The logistics and ease of scheduling delivery needs improvement . I could not get the pod delivered at my location on my schedule with the online scheduling tool. I was not informed I needed to schedule delivery months in advance. During initial order I was able to schedule delivery of the pod to my location online. Once the pod was picked up I went online to schedule delivery to the new location two weeks ahead of time however the only options were a month out.
Hey, Donald. We're disappointed to see this. If you’d like to chat, please send us an email to [email removed] with your customer ID and additional details.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous80 · 36%
- Turned up when they said36 · 16%
- Worked hard and fast23 · 10%
- Kept in touch21 · 9%
- Careful with belongings10 · 4%
- Price matched the quote5 · 2%
Counted across the 225 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Pods is pretty efficient. Everything arrived as scheduled and was picked up as scheduled. 2 pods employees in particular stand out to me as excellent who were kind and friendly when I was so stressed during my move from KC to SC. Pods facility manager Jeff in Grandview, MO and Antywone M, who delivered the last of 3-16’ pods in Fort Mill.
Thank you for your thoughtful review, Rebecca! We're thrilled to hear that our team members, Jeff and Antywone, made your moving experience smoother during such a stressful time. We appreciate your feedback about our call center and will work on improving that aspect.
This was my first time using the POD service and I am extremely impressed with the service. Their customer service is excellent and they communicate with you throughout the entire process. They delivered on time and the delivery men on both ends were very helpful and friendly. They also provided me with name(s) of labor contractors who loaded/unloaded the POD at a very reasonable price. Using PODS was the best decision I’ve made when it comes to moving.
Thanks for the recognition, RE!
Very convenient and easy to set up. In the midst of a stressful move, the PODS team helped tremendously. I didn't have to rush and load a truck that was being paid hourly; or a mover who I was paying hourly. I was able to take my time and pack up the container well before the move date. All items were in perfect condition, no damages! Can't always say that with professional movers! Will definitely use you again if I need.
We recognize you have many choices when it comes to moving and storing your belongings, Swati, and we're incredibly grateful you chose PODS!
I was skeptical my stuff would fit on the number of PODS I believed to be economical. I was shocked and so happy to be wrong. Our stuff fit and the customer service was incredible. A few timing hiccups but dealing with freight logistics can be a pain in the butt so not a big deal. Communication was top notch and I couldn’t be happier. The challenge when moving from one state to the next is having a moving company charge you what they quote. It is always 25-30% more.
Hi, Matt! This is what we love hearing! We’re grateful for your decision to choose PODS!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional drivers54
- container size17
- courteous staff13
- pod placement7
- courteous driver5
- container moving3
- careful positioning2
- long distance moves2
- cross country move2
- waiting time2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews